We had a 5 night stay with our 2 boys in late June. We had a suite on level 54, very spacious, stunning New York view, all freshly renovated in a contemporary style. The new renovation is complemented by the preservation of some of the original features of the Palace Hotel in the foyer, lifts and dining room. Terrific gym and unbeatable location for dining, theatre, shopping and business. The fine dining restaurant was expensive particularly for a simple (but very good) breakfast - but the deli was an excellent choice for a quick breakfast or coffee on the run. My boys loved the frappes!
The particular area that the Palace Towers excelled was the exceptional concierge service, bell and reception staff. At the time we stayed, a significant international dignitary was in residence for a few days and security was highly visible and intense. All that said, to me the sign of high quality, trained staff is the way they handle challenging circumstances. This they did with complete professionalism, a smile and extra touches such as a chilled glass of champagne as we passed through reception in the afternoons. Very nice touch. The staff went above and beyond to ensure our stay remained memorable and we got to enjoy the best of New York.
One thing internet (complementary) speeds were very slow - whether that was our height in the building or presence of security at that time I do not know - but it was a little inconvenient to need to come to the foyer to check emails etc. If this is important to you I would be mindful to check the arrangements and make sure they suit you.
We certainly had a wonderful stay and I must complement management on their staff. I would highly recommend this hotel and we would certainly stay here again.
- Official Description (provided by the hotel):
- With just 176 rooms and suites, The Towers at Lotte New York Palace occupy Lotte New York Palace's top 14 floors. Housing the hotel's most distinctive suites and the city's most spacious guest rooms, the Towers at Lotte New York Palace offer newly re-styled accommodations with breathtaking skyline views and unrivaled service. Towers guests enjoy luxurious amenities including butler service, an exclusive private lobby and dedicated concierge. ... more less
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