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“Fabulous Service!” 5 of 5 stars
Review of The Towers at The New York Palace

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The Towers at The New York Palace
5.0 of 5 Hotel   |   455 Madison Avenue, New York City, NY 10022 (Midtown)   |  
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Special Offer
Executive Suites at $795
Ranked #12 of 468 Hotels in New York City
Las Vegas, Nevada
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Fabulous Service!”
5 of 5 stars Reviewed April 27, 2014

I am at The Towers right now. I have been here for 5 days, and have been sick for 3 of them. The Concierge, Bell Staff, Room Service and Guest Services have been invaluable. Nothing can be worse than when one is away from home and unaccompanied. I didn't feel alone for one moment. My medication was picked up by the Bellman and delivered to me within 15 minutes of my call. Room service is never longer than 30 minutes. Housekeeping had to clean my room with me in it. She was delightful, and couldn't do enough for me. Fortunately, my room on the 46th floor,overlooks The Hudson River, St. Patrick's Cathedral and the gorgeous NY skyline. Fortunately, I will be here for another week. When I feel better, I will enjoy this perfect location. I will walk to the theaters, shops etc. this will be my hotel of choice whenever I come to NYC.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The Towers at The New York Palace, responded to this review, May 8, 2014
Dear Phyllis M,

Thank you for this amazing review. I am glad that we exceeded your expectation and provided you with excellent service. I hope you felt better and were able to also enjoy NYC during your stay.

I look forward to welcome you back for another fantastic stay.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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367 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Los Angeles, CA
Level Contributor
45 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed April 24, 2014

I grew up coming to The Helmsley Palace and I believe my late father was the 1st resident of the 52nd floor having stayed there 50+ times. I always remember being treated like a queen at The Helmsley Palace and find the location to be my favorite among all the best hotels in the city.

We spent 5 nights in 2 rooms in the towers. I was a bit worried after reading some previous trip advisor comments, but I must say everything was truly 5 star. From the doorman who greeted us and asked why we were in NY (He couldn't believe my son was here to make a choice between St Johns and University of Hawaii... He said there was no choice. NY is the greatest city in the world!!) to the front desk attendant who was very friendly and offered his assistance in whatever we may need, we were very pleased. I was happily surprised to be assigned to 2 rooms on the 52nd floor (And, no I had not used my maiden name or told them of my wish to be on that floor!) and they were both very spacious and luxurious. Our room faced St Patrick's Cathedral and our sons room faced the river. I like both views! Both rooms were very quiet. Housekeeping was excellent. We did not eat any meals in the hotel as there are so many fabulous restaurants in New York. Room service breakfast the morning of check out was prompt and very good. We did have drinks in their different bars each afternoon. We were refused empty tables one day at Tavern on 51 as we did not have a reservation at 5pm. We had our 16 & 17 year old boys with us dressed in jeans, so maybe that was the reason?! The other days we dressed up and just the 2 of us went to Troubles Trust or the Lobby Lounge and service was excellent. It appeared most of the bar clientele was professional people who work in the city. Overall it felt like I had "returned home" to the Palace after a long absence. Our sons loved the hotel and their 1st trip to New York City. We plan to return many times in the next 4 years as our middle son has decided to attend St John's this fall!!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The Towers at The New York Palace, responded to this review, May 8, 2014
Dear RPV5,

Thank you for this amazing review and wonderful remarks. I am glad that you had a great stay with your family and congratulations on your son's choice for St. Johns University.

I look forward to welcome you back to The Towers in the future!

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 23, 2014

we stayed at the palace from the 4th of april to 20th, i felt like i was home, amazing rooms at the towers, newly renovated, love the technology in the rooms, the staff where going out of the way to help us in any way they can.
Great Job guys keep it up

Regards

Fawaz

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The Towers at The New York Palace, responded to this review, April 29, 2014
Dear Fawaz A,

Thank you for sharing your wonderful experience at The Towers. We are honored that our hotel is your home away from home and look forward to your next stay.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, MA
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 21, 2014

I was upgraded to the Towers and could not have been more impressed. Walking into the room on the 47th floor with views of St. Patrick's spires, Radio City Music Hall, and the river in the distance, was impressive. The room is bigger, I imagine, than some NYC apartments. Room service coffee was the only part of the experience that could be improved, otherwise, this would be my go-to place if I had the bank account for it.

Room Tip: I found the room on the iPhone app "Hotel Tonight" after my weather stranded me at the air...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The Towers at The New York Palace, responded to this review, April 24, 2014
Dear RomaCambridge,

Thank you for sharing your amazing experience at The Towers. I am glad that you enjoyed your room and the panoramic views.

I hope to have the pleasure to welcome you back for another great stay.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 18, 2014

We stayed at the Towers for 5 nights in April 2014 traveling from the UK. Really hard to find fault with anything. Location is perfect; room was a very good size, well equipped and very clean; food options were very good albeit on the expensive side which is to be expected; service was excellent throughout. Nice touches like the odd complimentary glass of bubbly and bottled water. Would definitely recommend it.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The Towers at The New York Palace, responded to this review, April 23, 2014
Dear priceyyyy,

Thank you for your great review. I am happy to hear that you a a fantastic stay and enjoyed everything about the hotel.

I hope to welcome you back next time you visit NYC.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basking Ridge, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 11, 2014

We recently visited the Towers for my son's 7th birthday. I was impressed with the hotel before we even arrived. We were offered one upgrade when we made our reservation because they were running a special. We were then offered a second upgrade to stay in the Towers a few days before our trip for a very small amount. It was well worth it! I was in touch with our concierge, Carolyn, before our stay because I had a few questions and she was excellent. Our room in the Towers was beautiful and had the most amazing view. My kids could not stop looking out the window! The first night that we came back to our room there was a huge dish of treats and card waiting for my son for his birthday. He was thrilled. The atmosphere at the hotel is luxurious, but I was very happy that I could still feel comfortable there with three children. The staff was great with my children and that really meant a lot to me. I definitely hope to stay here again and have already recommended it to my family and friends. The concierge even followed up with an email after our stay. The personal touches really make a big difference! I highly recommend this hotel!

Stayed April 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The Towers at The New York Palace, responded to this review, April 23, 2014
Dear Joanna R,

I am thrilled to hear that you had such an amazing experience at the Towers. Thank you for staying with us during your special occasion and I am glad that we helped make your son's 7th birthday even more special.

I hope to welcome you and your family back for another fantastic stay.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 8, 2014

My friends and I enjoyed a weekend at the Towers and had a great time. We could not have asked more from Anna Marie and her colleagues. They brought service to a whole new level and made our trip unforgettable. Thank you, thank you, thank you!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The Towers at The New York Palace, responded to this review, April 11, 2014
Dear Staceyknight,

Thank you for sharing your amazing experience at The Towers. I will be sure to pass you nice comments on to Anna Marie and the Towers team.

I hope to welcome you back for another unforgettable stay.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Towers at The New York Palace

Address: 455 Madison Avenue, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #12 of 468 Hotels in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Towers at The New York Palace 5*
Number of rooms: 176
Official Description (provided by the hotel):
With just 176 rooms and suites, The Towers occupy The New York Palace’s top 14 floors. Housing the hotel’s most distinctive suites and the city’s most spacious guest rooms, The Towers offer newly re-styled accommodations with breathtaking skyline views and unrivaled service. Towers guests enjoy luxurious amenities including butler service, an exclusive private lobby and dedicated concierge. ... more   less 
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