Family of four made to feel special by every staff member we had the pleasure to meet.
As one of the most luxurious destination hotels in midtown, the Towers are an outstanding example of total atmosphere, total experience. Our stay during the high season traffic of Christmas time was handled with grace, smiles and outstanding execution.
Location, at Madison between 50 and 51 and of course high in the sky, is supreme. Food service, atmosphere and quality in the restaurant, the lounge and the patisserie (Pomme Palais) was so pleasing each time we had the pleasure to enter. Outstanding customer experience every time.
The renovation has made all of the public areas gorgeous and comfortable. The guest rooms are spacious, offering a friendly elegance to relax away from the street bustle.
We had the pleasure to meet Louise at the concierge desk. She is the most impressive professional concierge we have experienced...anywhere.
Looking forward to our next stay at the Towers at NY Palace.
- Official Description (provided by the hotel):
- With just 176 rooms and suites, The Towers occupy The New York Palace’s top 14 floors. Housing the hotel’s most distinctive suites and the city’s most spacious guest rooms, The Towers offer newly re-styled accommodations with breathtaking skyline views and unrivaled service. Towers guests enjoy luxurious amenities including butler service, an exclusive private lobby and dedicated concierge. ... more less
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