“"No late seating policy" can make for unhappy experience. ...”
Arrived 5 minutes late for a concert version of Marriage of Figaro by the Budapest Festival Orchestra late in the afternoon on a sunday, because of serious traffic problems in Manhattan. Even though there were at least 5 minutes between the 1st and 2nd act, those who did not get to the performance promptly (about a dozen people) were kept outside the hall for more than 90 minutes till the intermission between the 2nd and 3rd act. This was infuriating, because with all the personnel on hand, they could have easily seated us in 5 minutes. Not only that, there was a somewhat disheveled older woman with shopping bags, who thought she should support management. It turned out that she was just coming to see the performance on the monitors! She must have had eagle eyes, because the monitors were minuscule and the supertitles invisible. Also, I suppose, for some people anything is o.k. as long as they are not paying.
The manager on the floor sent those who were unhappy about management's rigidity to the box office. The clerk on duty there responded to my request for a ticket exchange by offering to sell me a ticket for the same performance later in the week. Naturally, a refund was out of the question. Since I was not satisfied the ticket seller suggested that I speak with manager on the floor or write.
The acoustics of the hall are good, but the supertitles were installed so high above the stage that from the first dozen rows of orchestra seats it was impossible to read the supertitles and view the performers at the same time. In addition looking up for much of the 3 hour and 20 minute performance could cause serious neck pain.
The singing and music were beautiful. However, the story was hard to follow despite diligent study of the summary. It did not help that the singers switched costumes and at times wore cloaks, making it more difficult to figure out what was going on.
In the future, I will only buy a ticket at Lincoln Center shortly before the performance while I am in the vicinity of the venue. Avery Fisher Hall also has a "no late seating" policy despite the fact that there are very long lines to get upstairs, because of their ridiculous and futile bag inspections. In addition, there are extremely long lines for the ladies room at this hall, because these are so inadequate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 9, 2013
Thanks for sharing your feedback. We're sorry you had difficulty with the performance, however, this Mostly Mozart Festival performance was not a Jazz at Lincoln Center production. We hope you'll join us in the future for a Jazz at Lincoln Center show.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.