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“Great Staff” 4 of 5 stars
Review of The High Line Hotel

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The High Line Hotel
4.0 of 5 Hotel   |   180 Tenth Avenue, at 20th Street, New York City, NY 10011 (Chelsea)   |  
Hotel amenities
Ranked #296 of 457 Hotels in New York City
bawlmer
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great Staff”
4 of 5 stars Reviewed 2 days ago NEW

Really nice rooms and a fantastic staff.They bent over backwards to accomidate us.Great area,and the walk on the High Line is cool.My only complaints are ,our room for some reason had a automatic faucet in the sink, which was weird.If you showered then brushed your teeth, you were using hot water.My other complaint was the lobby noise, we were on the first floor, and it was really noisy late at night and in the morning, so book a higher room.The room was spacious and the bed was fantastic.All in all a great place to stay for the $$$


dano

Room Tip: Stay off the first floor !!!!!!
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  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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146 reviews from our community

Traveler rating
    58
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    24
    13
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
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English first
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the High Line Hotel at the end of October 2014. The hotel is clean, the staff is great and it's full of history. The only downside for us was the noise. Since it is an old hotel, the windows are not well isolated so we could hear the noise from the street plus it was cold.
Beautiful but expensive!

Stayed October 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This hotel is in a fantastic part of NYC, near Chelsea, the High Line and the West Village. The rooms are beautiful, cozy and very aesthetically pleasing. All of the staff were incredibly friendly, as were the other travelers. The type of people that this hotel attracts will make you want to spend hours sitting in the lobby chatting everyone up!

The coffee shop is outstanding; definitely the most freshly brewed cup of coffee I have had in a while. I love the look of the entire hotel. Very boutique and not like any hotel I had ever seen.

The view from the room was of the hustling and bustling street, however it was extremely quiet at night and very easy to fall asleep. The shower was very nice, as was the bathroom. I loved the look and feel of the room and was dying to stay longer. Free wifi and free domestic and international calls- always a bonus.

The small hotel experience makes the stay very unique and quaint; the service is always quick due to the small number of people staying there.
Everything was better than expected and I am looking forward to staying there again!

Room Tip: Had a room right on the street corner on the second floor with no issues with street noise or sound...
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  • Stayed November 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Now if only we could add efficiency. We arrived at 2pm, granted slightly before check in, and were told rooms would be ready in 20 minutes. Fine, we went to have lunch. Returned an hour later to hear, rooms would be ready in twenty minutes. Left again to go shopping. Returned at 5pm and yes, told the rooms would be ready in twenty minutes. It's now after 6pm,this is a one night stay and special treat for our daughters for the holidays and we're now piled into one available room to get ready for our dinner. The attitude about the whole deal is indifferent and 'what's the big deal' . We were given a brunch voucher, sadly we won't be able to use it.

  • Stayed December 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
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Long Island
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Great building, very nice interesting rooms. Convenient location for Chelsea and west village. Easy access to the high line park and Hudson River views . Two problems the hotel as yet yo resolve - no food service except and overpriced yuppy coffee stand and very quirky, slow and clumsy check in process. In particular the slow checking system is really bad in a city that prides itself on speed and efficiency. The lack of a good restaurant is annoying but we hope this will improve in the future . There really is no lobby, just a space with a few benches, a chair and standup overpriced not very good coffee. There are other choices in the neighborhood.

  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, North Carolina
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Wanting a different experience we decided to enjoy our annual Christmas shopping trip away from the main stays. We were not disappointed. Christmas music greeted us in the outside courtyard, adorned with a glorious 15 foot lighted tree. Entering the front door there is a busy coffee bar with lots of people and their dogs relaxing. The check in station is a small alcove to your right. Our rooms were not ready, so we checked our bags and set out to walk the High Line, one of Manhattan’s newest attractions, an elevated train track turned into an aerial walking park. It is a great way to get to Chelsea Market and enjoy a wide range of food choices and gift shops. It seems Chelsea is the new Soho with over 300 galleries and new apartments popping up all around. Returning at 4:30 still no room. We were told it was because we had requested a courtyard view on 5th floor (to avoid street noise). We finally got to our room at 5:15. Room 57 is about 12’ by 12 in size’, with dark original hard wood floors covered by a made to look old oriental rug, king bed billowing with a fluffy comforter, lots of pillows, an old writing desk, rotary telephone and small cabinet with two draws, hidden refrigerator and safe. A basket of snacks and a wide range of adult beverages for purchase are also in the room. There was no closet, however a rolling hanging rack was provided. The bathroom was small but adequate and very clean. Plenty of towels, toiletries, hairdryer, robe and slippers were in place. Internet is complimentary and we found the connection to be great. There was a 42 inch flat screen TV. Interestingly, no clock or radio. Old books bedside and an odd terrarium enhance the feel you have stepped back in time. Lighting is very dim however. You need to call downstairs for ice to be delivered. The staff is friendly and helpful, particularly Paul. We enjoyed the neighborhood feel, the small hotel experience (less than 60 rooms) and the really comfortable bed. I asked Paul and was told rooms 3, 4 and 5 are larger. We will definitely stay again. My only complaint is the coffee bar's bakery items are NOT good and cocktail service is only a few hours in the afternoon. I suggest breakfast and cocktails down the street 1 block.

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

What a massive management misfortune. To offer a pseudo wine bar with nothing to eat is short sighted. I wouldn't have stayed here if I knew this. No food? Really? Amazing and stupid.
Not cool not hip not coming back.

  • Stayed December 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review, 1 week ago
Thank you for choosing the High Line Hotel on your recent visit. I was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The High Line Hotel

Address: 180 Tenth Avenue, at 20th Street, New York City, NY 10011
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #296 of 457 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The High Line Hotel 4*
Number of rooms: 60
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