First the positives: this place doesn't follow the boring design formula beloved of the hotel chains; the interior reflects the previous history of the building and to say that the place has character would be an understatement.
It's location is another positive, particularly if you are not averse to walking; some good dining options very close by which compensates for the lack of an on-site restaurant.
Where things came badly unstuck for us on a recent four night stay was with the level of service. The absence of a reception desk made dealing with staff while standing in the foyer quite awkward - particularly as it never seemed quite clear as to who exactly was in charge of operations. A person who is indentifiable as the manager would be a useful feature as we had little success dealing with a problem that arose.
On arrival we were assigned a room which could be best described as "compact", lacking any facility to hang clothes - possibly not a major issue if one was staying for a single night but four nights.....? We were initially assured that, due to the hotel being fully booked on our first night, we could not be reassigned a larger room until the next day. Upon checking the next morning, the story remained the same - hotel still fully booked, nothing could be done for us. So there the matter rested and we remained in what was cheekily named Room 36 and a half for our full stay.
What proved to be the most frustrating aspect was the failure of somebody to present themselves as management and explain why the problem could not be dealt with.
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