Would have been a 4 star if got the bill correct. Stayed for 5 nights in late March. Mum's pick - fantastic sized deluxe double queen - amazing mini bar and great beds, bedding fixtures etc. The vintage features are cool and we loved the vibe and feel of the renovation, the gorgeous Bigelow & Co products and most of the staff were lovely. The heating was hot but this offset the cold draft from the gap in the bathroom sash window, normal problems when living in a Victorian building in modern times and the end result was the perfect temperature with a fresh air feel.
Problems are the lack of balance with the small lobby and the impact of the too cool for school coffee bar staff, locals and allies in the hotel staff - some of whom are just rude and unhelpful. I know there are rumours this is part of the experience of NYC - it isn't it is just bad service and a bad product- sort it out.
I had booked through Mr and Mrs Smith and we did not receive our extra - bottle of Prosecco, I was given a warm bottle of less than great white wine and told Prosecco should never have been offered (it is still the extra offer on the Mr and Mrs Smith website). Our bill was not correct at check out- deposit not deducted, I had listened to previous warnings and taken my email print out of what was due and this was altered but I did not enjoy having to try to sort this out in the middle of what is a local's coffee bar or the attempted fob off's to try to overcharge me. I loved the hotel itself and the location just not the added hassle. We slept really well and the space and view off the Highline were great. Great shame the guest detail hasn't been worked out yet. No buildings work when we were visiting. We used the hotel car service to JFK - $90 including toll and tip at 20% blacked out SUV a great trip, worth it. Lovely porter staff day and night.
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