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“Great front staff” 5 of 5 stars
Review of Courtyard by Marriott New York Times Square West

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Courtyard by Marriott New York Times Square West
3.5 of 5 Hotel   |   307 West 37th Street, New York City, NY 10018 (Midtown)   |  
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Ranked #123 of 467 Hotels in New York City
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great front staff”
5 of 5 stars Reviewed July 14, 2014 via mobile

I stayed at this hotel, and it was nice. But the front staff was great. I have to call out James, great smile, cute, and very attentive.... he was right on point with everything I needed. Ryan was as well very helpful, and had positive attitude and most importantly he help me with a great smile on his face. Awesome work guys. I told you guys I would write a nice review!!! Thanks for all the help.

Stayed July 2014, traveled solo
Helpful?
1 Thank cristina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, July 26, 2014
We do receive many nice comments regarding the service provided by our Bell Staff. Thank you for sharing your feedback about the excellent service you experienced. I will certainly share them with James, Ryan and the rest of our Staff. We look forward to seeing you again on your next trip to New York.


Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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731 reviews from our community

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Chandigarh, India
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 13, 2014

Look no further than this hotel at central new york. My room was on the 16th floor overlooking the town. My god how this city does not sleep. All i can say is you are treated with smiles all time. Food is amazing and full of variety. Since its a city hotel, its near all the theater tickets centers for u to choose from. Its a must.

Room Tip: Higher Floor
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
2 Thank aniket v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, July 26, 2014
Thank you for your recommendation here on Trip Advisor. Here at Courtyard by Marriott we treat all our guests with great customer service. We are happy to hear you enjoyed the variety of food at our Bistro and had a fantastic stay with us. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerez De La Frontera, Spain
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 11, 2014

The staff was incredibly nice and helpfull; all of them but specially María Pozo.
They explained us lots of things and plans to have fun in NY. They also held many conversation in fluent Spanish. Finally they arranged for a limousine to go to the airport instead of a normal van and they managed to recover a litte suitcase forgotten inside!!!
In addition the hotel is very well place to enjoy very much NY, just near the corner 8th AV & 37th St. Really eassy to check In/out and with a lovely team (room cleaners, waitress, recepcionists, baggage assistant,...)

Room Tip: inside rooms have boring views to the back of other buildings. If possible ask for external.
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
3 Thank José G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, July 26, 2014
Thank you for choosing Courtyard by Marriott Times Square West for your trip to New York. I am glad to hear Maria our Assistant Manager and the rest of our Staff were able to take care of all your needs. It was great to hear that you enjoyed our central location as well. We hope to see you again on your next trip to the United States.


Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plainville, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

Had a nice stay although had a few minor bumps. Any time I brought something to the attention of the front desk it was taken care of quickly and thoroughly!

Ryan the Bellman was wonderful. I had to store my presentation materials prior to leaving for the airport. He made sure when I called later in the day from the conference center, to have them ready by the hotel entry. I was in a rush to go from one location quickly to the airport. When I arrived at the hotel with my taxi, to go on further to the airport, there they were with Ryan beside them! Made my connection even though it was close!

All of the front desk staff were kind in helping me get around to all my accounts in the Manhattan area. They told me best routes, transportation, shows, and restaurants to try. It was especially nice when I wanted to do NON-tourist activities as well.

Thanks again, all of you!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Nia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, July 26, 2014
Wow, Thank you for all the wonderful comments regarding our Associates. I will certainly share your comments with Ryan and the rest of the Staff so they know they provided excellent service during your stay with us. We take great pride in trying to exceed expectations from our guests. Thank you again and we look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
138 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed July 8, 2014

I stayed at the Courtyard for two nights on the 4th of July and I had a great stay! Check-in was quick and the young lady was very friendly and told me about all the details of the hotel. The room was small compared to the New York Marquis I stayed at last time but the setup was nice with a king bed, tv, desk, and wardrobe which had a small fridge inside. The room was very clean and the location is great. I was able to walk from Penn Station and also to the theatre district and Times Square. The train is close by too. I would stay here again.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
3 Thank MsNikkiT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, July 9, 2014
Thank you for staying with us for the 4rth of July weekend. We are happy to hear you enjoyed our hotel and the services from our staff. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2014

Their customer service was excellent, specifically Gisella at the front desk and Christina at concierge. From greeting us and acknowledging our loyalty to helping us find dry cleaning services with the hotel and Broadway shows for entertainment, both were very helpful and we look forward to booking our next NY stay here.

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Basketballfan1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, July 9, 2014
We appreciate all the positive comments here Trip Advisor. We are happy to hear you had an enjoyable stay with us at Courtyard by Marriott Times Square West. Thank you for choosing us and we look forward to seeing you again in the near future.


Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 7, 2014

This hotel was perfect for us! Easy to find, close to the train and metro stations and a great price! Booking was easy and the staff was wonderful!! Adrian the bar tender was very friendly and informative as well as yelissa the hostess who helped us plan travel paths and organize trips!!! We will be back!!!

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Contessa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, July 9, 2014
We do try to provide excellent service to all of our guests. Our goal is not only to meet but to exceed expectations of our guests. Thank you for the wonderful comments about Adrian, Yelissa and the rest of our staff. I will certainly share your feedback with them. Please let us know when you do return, we look forward to seeing you again on your next trip to the Big Apples.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Courtyard by Marriott New York Times Square West

Address: 307 West 37th Street, New York City, NY 10018
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #123 of 467 Hotels in New York City
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Courtyard by Marriott New York Times Square West 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
New York Cities Newest Courtyard by Marriott located conveniently to Central Park, Madison Square Gardens, Jacob K. Javits Convention Center, The Fashion/Garment District and world famous Fifth Avenue Shopping. At courtyard by Marriott Times Square West you can enjoy cocktails, breakfast a sandwich or your favorite Starbucks coffee at the Bistro ... more   less 
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