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“Great stay, great location” 5 of 5 stars
Review of Courtyard by Marriott New York Times Square West

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Courtyard by Marriott New York Times Square West
3.5 of 5 Hotel   |   307 West 37th Street, New York City, NY 10018 (Garment District)   |  
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Ranked #69 of 451 hotels in New York City
Frome, United Kingdom
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
27 helpful votes 27 helpful votes
“Great stay, great location”
5 of 5 stars Reviewed May 11, 2014 via mobile

Pleasantly surprised with this hotel for my first stay in NYC. Great location just a couple of minutes from Times Square and Madison Square Garden. Staff gave a very friendly welcome and were so helpful. Small but lovely quiet, light and airy room with good sized bathroom. Soundproofing with windows could have been better but was ok. Bed was comfy though pillows were a bit bulky. Really helpful to have power sockets next to the bed and even USB charger sockets in the alarm clock. The only thing that let this hotel down was the awful breakfasts being served in the cafe type diner on the ground floor. Food was poor quality and terrible so we went to a great Tick Tock diner a couple of blocks away opposite Madison Square Garden. In all a great hotel and would stay here again.

Stayed May 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, May 27, 2014
Thank you for taking the time to share your hotel experience with us. We are happy to hear you had an enjoyable stay. We are sorry you did not like our breakfast in the morning. Your comments will be shared with our Food and Beverage Manager. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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263 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 6, 2014

This hotel was in a great location! It was very clean and very quiet!! This was our first time on NYC and what a perfect place to stay. Hotel staff was friendly and always helpful! We would definitely recommend this hotel and would not hesitate to stay again. Thanks for a wonderful visit!

Stayed May 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, May 7, 2014
Thank you for choosing Courtyard by Marriott Times Square West as your choice for your first time in New York. We are happy to hear you enjoyed our location and the services from our Staff. Thank you for recommending our hotel and we look forward to seeing you again on your next trip to the Big Apple.
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Austin, Pennsylvania
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 4, 2014

I took a group of Senior High School students to this hotel for an overnight stay in New York City. The staff was great. We walked in the door and were handed our keys, and everyone was so friendly. The room was bigger than most NYC hotel rooms I have stayed in and were very clean with a modern decor. It was also very quiet which is something I don't always get in NYC either. There is a small restaurant downstairs that serves a great breakfast with Starbucks coffee. The hotel is within walking distance to the Empire State Building, Macy's and Time Square. There is a subway station not too far away, so you can basically get transportation to anywhere in the city from this hotel. I have stayed in New York many times, and I have never had a hotel this nice at this price.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, May 7, 2014
Thank you for choosing Courtyard by Marriott Times Square West for your High School Student group. We are happy to hear you had an enjoyable stay and we look forward to seeing you again on your next trip to New York.

Best regards,

David Lew
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
4 of 5 stars Reviewed May 4, 2014

The concierge were very helpful and informative. always willing to help. the room was facing the front and was a bit noisy, but I guess that's NY. I thought the little cafe was a great touch, but pretty pricey.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, May 7, 2014
We are happy to hear you enjoyed your stay with us and the Concierge was able to provide great service during your stay. We look forward to seeing you again in the near future.

Best regards,


David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upton, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 30, 2014

I travel a ton for work and I have been a loyal Marriott guy for years. Their custome service, clean hotels, and comfortable beds is what keeps me coming back. I don't write many reviews, but I had to take a few minutes to talk about the great customer service I recieved during my first stay at this Courtyard. We arrived well before check in time -- the bellman (Ryan and James) stored our bags so we could head out into the big city. They asked if we knew where we were going and needed any ideas or directions. Ivette checked us in upon our return -- we had several questions as this was our first time in NYC -- she provided us with a map and pin point directions on the subway system. She gave us reccomendations for food that was awesome. Each time we walked in and out of the lobby all of the staff said hello and interacted with us -- my two young kids (7 and 9) commented on how nice everyone was. This hotel is in a great location, very clean and trendy, and I can't say enough of about the staff. Thank you to all the staff we interacted with, but a special thanks to Ivette, Ryan, and James for making our trip to NYC that much more enjoyable. We will definately be staying with you again on our next trip to NYC!!!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, May 7, 2014
Thank you for taking the time to share the wonder experiences you and your family had as guests of our hotel. Here at Courtyard by Marriott Times Square West, our staff and I take great pride in providing consistent excellent service for our guests. I will share your comments with James, Ryan, and the rest of our staff. We hope to see you again on your next trip to New York.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 28, 2014

WOW, my wife and I just stayed for 5 nights, and this place is really cool. I've never stayed in this part of the city, but it's very exciting and close to everything we wanted to see. The hotel is new, and perfect! Clean, very friendly staff, quiet, and just what we wanted. The rooms are small, so be prepared. I'm a raving fan of these folks. Excellent stay!

Room Tip: Upper floors are very small, with very few rooms. It felt like we had our own floor
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, April 29, 2014
We are happy to hear, we exceeded your expectations here at Courtyard by Marriott Times Square West. Thank you for all the positive comments. Our Staff and I take great pride in providing excellent service to all our guests. I will certainly share your feedback with the rest of our Staff. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckinghamshire
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 27, 2014

Brand new hotel that had only been open for 1 month when we stayed. Hotel staff were very friendly and helpful during our 8 day stay. Slightly odd location, off a side street in the Garment District and with some rooms overlooking fashion workrooms in the building opposite, but very close to Times Square and Macy's. The actual street the hotel is on is tatty but within a few steps you are on the busy buzzing 37th St. Always felt safe whatever time we walked home. Guest laundry room in the basement was very useful as we were near the end of a 3 week stay in USA. Foyer v small but modern and well equipped with newspapers, armchairs and guest computers etc. The small open air courtyard at the rear of the hotel was very welcome because on a couple of night we bought our dinner at the large Dean & Delucca deli nearby and all ate in the nicely lit and comfortable courtyard of the hotel. Small restaurant for breakfast which we never used but seemed popular in the mornings.

Room Tip: The higher the better, in order to reduce the sound of traffic noise, and some rooms are bigger than...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, April 29, 2014
Thank you for taking the time to rate our hotel on Trip Advisor for your stay in August of 2013. We appreciate all the positive comments regarding our central location, amenities, and excellent service here at Courtyard by Marriott Times Square West. We look forward to seeing you again on your next big trip to New York and the United States.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott New York Times Square West

Address: 307 West 37th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Garment District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #69 of 451 hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Courtyard by Marriott New York Times Square West 3.5*
Official Description (provided by the hotel):
New York Cities Newest Courtyard by Marriott located conveniently to Central Park, Madison Square Gardens, Jacob K. Javits Convention Center, The Fashion/Garment District and world famous Fifth Avenue Shopping. At courtyard by Marriott Times Square West you can enjoy cocktails, breakfast a sandwich or your favorite Starbucks coffee at the Bistro ... more   less 
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