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“Quaint Hotel...close to everything!” 4 of 5 stars
Review of Courtyard by Marriott New York Times Square West

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Courtyard by Marriott New York Times Square West
3.5 of 5 Hotel   |   307 West 37th Street, New York City, NY 10018 (Midtown)   |  
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Ranked #106 of 463 Hotels in New York City
Cebu City, Philippines
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Quaint Hotel...close to everything!”
4 of 5 stars Reviewed February 3, 2014 via mobile

It's a boutique hotel snuck in the middle of Manhattan. Rooms are a bit small but it doesn't bother me nevertheless. Times Square, Broadway and all the major landmarks are accessible by foot. Over all, it's a good place to stay.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, February 5, 2014
Thank you for choosing Courtyard by Marriott Times Square West. We are happy you had an enjoyable stay with us. We look forward to seeing you again on your next trip to New York.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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483 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 31, 2014

We usually stay in Courtyard Marriott's in other citys so we didn't hesitate to book this room. It is cleaner and the staff is friendlier than more expensive hotels around the corner. We will be staying here again. Thank you to the staff for helping " out of towners"

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, February 3, 2014
Our Staff loves to show off our City and help "Out of Towners". They take great pride in providing excellent service to exceed guests' expectations. Thank you for taking the time to share thoughts about our hotel and we look forward to seeing you again on your next trip to the Big Apple.

Best regards,


David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2014

The Staff makes you feel welcome and at home - with a sincere smile.
Rooms are clean and quiet. Beds are great. It´s a new hotel - everything workes properly (e.g. no plumbing issues). Every morning we had a great breakfast at The Bistro.
Free wifi in the hotel and rooms. No hidden surprises on the bill.
For us it turned out to be "home away from home".
We will definitely stay here again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, January 31, 2014
We are happy to hear you enjoyed our hotel and the services from our Staff. We take pride in providing excellent service to exceed expectations of Guests. Thank you for choosing Courtyard by Marriott Times Square West and we hope to see you again on your next trip to the Big Apple.


Best regards,


David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed January 29, 2014

Our room was on the back of the hotel, and while our view was of the offices behind, the room was very quiet. it was convenient to Times Square as well. The room was clean and spacious. We would definitely stay at this Marriott property again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, January 31, 2014
Thank you for taking the time to share your comments regarding your stay at Courtyard by Marriott Times Square West. We are happy to hear you had an enjoyable stay with us. We look forward to seeing you again on your next trip to New York.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, SC
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 28, 2014

First stay at this hotel. The location is an easy walk or taxi ride to Times Square. The hotel was surprisingly quiet. Loved that the Bistro opened in the evenings as well as mornings. Rooms very clean! James was very helpful with watching for our car and helping us get all of our bags in the car. Very nice and helpful! Thanks James! Hope to come back here to stay soon

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, January 29, 2014
We are glad to hear you had a great stay with us at Courtyard by Marriott Times Square West. I will share your feedback with James and the rest of the Staff. We take great pride in providing excellent service for our guests and look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagle, Idaho
Top Contributor
68 reviews 68 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 28, 2014

It was said to be one of the coldest weekends on record. And on or off record this Courtyard did its best to be warm and friendly. However, the heater in the room was not working, it was fixed by night #2 but it was tough.
The location was great for the purposes of being near the world famed DANY studios. Cab and limo serice were requested of the concierge and handled without incident. The Bistro while limited and expensive was well staffed with friendly servers.
The location was key for me, the Courtyard Brand is consistent. Next visit in the summer and lets hope the AC is working.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, January 29, 2014
Thank you for taking the time to share your experience regarding your stay with us. Please accept our apologies for the heater not working in your room. I am glad we were able to fix the heater for your second night. Should you decide to return to our hotel on your next trip to New York, please feel free to contact me directly so I can personally take care of your reservation with a room upgrade. Hopefully your return will be in warmer weather!

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, New Jersey
1 review
4 of 5 stars Reviewed January 26, 2014

Clean hotel with great bistro, excellent service from Adrian at restaurant and James as the doorman!!! Real close to Penn Station subway and easy to get in and out! excellent quality close to Times Square and theaters

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidlk2013, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, January 28, 2014
Thank you for taking the time to rate us on Trip Advisor. We are happy to hear your had a great and enjoyable stay with us at Courtyard by Marriott Times Square West. I will let Adrian, James and the rest of our Staff know they did a great job in providing excellent service. We all look forward to seeing you again on your next trip to New York.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott New York Times Square West

Address: 307 West 37th Street, New York City, NY 10018
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #106 of 463 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Courtyard by Marriott New York Times Square West 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
New York Cities Newest Courtyard by Marriott located conveniently to Central Park, Madison Square Gardens, Jacob K. Javits Convention Center, The Fashion/Garment District and world famous Fifth Avenue Shopping. At courtyard by Marriott Times Square West you can enjoy cocktails, breakfast a sandwich or your favorite Starbucks coffee at the Bistro ... more   less 
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