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“Wow! Great hotel, amazing service!” 5 of 5 stars
Review of Courtyard by Marriott New York Times Square West

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Courtyard by Marriott New York Times Square West
3.5 of 5 Hotel   |   307 West 37th Street, New York City, NY 10018 (Midtown)   |  
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Ranked #105 of 463 Hotels in New York City
Virginia
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Wow! Great hotel, amazing service!”
5 of 5 stars Reviewed November 4, 2013

It was my first trip to NY, and from the moment our taxi pulled up, we were greeted at the front door, helped with our bags and welcomed inside. Keith at the front desk could not have been more helpful. We had arrived very early, but he was able to find an available room with a lovely city view. The room itself was very clean and comfortable with a very large bathroom.

At booking, I was unsure about the location, but in reality, it is in a perfect spot! It is just a few minutes walk to Times Square, Fifth Avenue, and most of the popular midtown tourist spots. It is also far enough away from the crowds and craziness of those areas, as well.

Each time we came through the lobby, we were greeted and helped, if necessary. After our 4 day visit, Keith and James were like friends. I can't wait to come back on my next trip!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, November 13, 2013
We are happy you enjoyed our services. I will share your comments with Keith, James and our entire staff. Thank you for taking the time to share your experience on Trip Advisor and we look forward to your next stay here in the Big Apple.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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483 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Provo, Utah
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2013

The service and atmosphere was great. The hotel was very clean and the room was nice. I wouldn't pay more money for a city view room since all you see is the side of another building, but it was a great hotel. Great location and not too expensive. Would book again.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, November 13, 2013
Thank you for taking the time to share your wonderful comments regarding your stay here at Courtyard by Marriott Times Square West. We are happy to hear you had an enjoyable stay. We look forward to seeing you again on your next trip to New York.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 24, 2013

Great hotel at a a great price for us. In the city for the weekend and needed a well located hotel and this met our needs. Friendly staff, clean, quiet, and located just out of the main action so as not to be noisy but close enough to get wherever we needed. King room was small but that is NYC. Main lobby is pretty tight and no-frills but we didn't need anything more - just a quality place to crash at night. Highly recommended!

Stayed October 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, October 30, 2013
We are happy to hear you considered us a great hotel and you had an enjoyable experience. We look forward to seeing you again on your next trip to New York.

Best regards,

David Lew
Director of Guest Services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
marina del rey, ca
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 20, 2013

I stayed with 3 friends for an annual New York get together. We had booked two rooms with two double beds. When we arrived they were overbooked on the rooms with 2 double beds and gave us 4 rooms with king beds for the first of our 3 nights at same price. I thought the location was excellent, close to Times Square. The rooms were very nice and we saved a lot of money and time in lines for elevators by staying here as opposed to our usual Marriott Marquis location. I would definitely recommend to Manhattan travelers.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, October 30, 2013
Thank you for taking the time to share your experience regarding your stay at our hotel. We do apologize for not having the room type you booked when you first arrived. I am happy to hear we were able to accommodate you with the 4 rooms. We look forward to seeing you next year on your annual trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 20, 2013

This hotel was recently renovated which is a huge plus as it's not easy to find a hotel in NY where everything feels pretty new. The location is quite good, on 37th between 8th and 9th Avenues so it's a short walk to Times Square and to Herald Square / Madison Square Garden. The hotel staff is friendly and helpful and we were especially happy with the housekeeping staff. The rooms are spacious enough, not what you would call big, but a good size for what you would expect to find in NY.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, October 30, 2013
Thank you for the great comments regarding our Housekeeping Department. We are happy to hear you had an enjoyable stay with us and look forward to seeing you again here at The Courtyard by Marriott Times Square West.


Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Mateo, California
1 review
5 of 5 stars Reviewed October 20, 2013

we stayed here for 3 nights on september 23-26, we got a great experience, front desk so friendly, the housekeeping so nice, planning our next trip next year, and for sure we are staying here again, only thing that I can say it bothers me was that the fire alarm went off in the middle of the night, beside that I have no complains

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, October 30, 2013
Thank you for taking the time to share your comments regarding your stay with us. We are happy to hear you had an enjoyable stay and we look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford, Connecticut
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 12, 2013

Being on 37th St ... initial thoughts were noisy room from the street below ... not, quiet and comfortable room. Staff was extremely friendly .. from the moment we pulled up to the front door abd was greeted by the doorman (who remembered us 7 hours later!) ... Front desk personnel attentive and friendly. I

Room Tip: Ask for a higher floor ... we were on 26 ...
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review, October 30, 2013
Thank you for taking the time to share your experience regarding your stay here at Courtyard by Marriott Times Square West. Our Associates take great pride in providing excellent service for our guests. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott New York Times Square West

Address: 307 West 37th Street, New York City, NY 10018
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #105 of 463 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Courtyard by Marriott New York Times Square West 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
New York Cities Newest Courtyard by Marriott located conveniently to Central Park, Madison Square Gardens, Jacob K. Javits Convention Center, The Fashion/Garment District and world famous Fifth Avenue Shopping. At courtyard by Marriott Times Square West you can enjoy cocktails, breakfast a sandwich or your favorite Starbucks coffee at the Bistro ... more   less 
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