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“Excellent Meal pity about wine prices!” 2 of 5 stars
Review of The Mercer Kitchen

The Mercer Kitchen
99 Prince St, New York City, NY 10012-3218 (SoHo)
212 966 5454
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Ranked #1,381 of 11,186 Restaurants in New York City
Certificate of Excellence 2014
Price range: $20 - $80
Cuisines: French, American
More restaurant details
Restaurant details
Good for: Bar scene
Dining options: Breakfast, Dinner, Lunch, Late Night, Reservations
Dining style: Casual Dining
Neighborhood: SoHo
Cross street: Mercer
Transit: B,D,F,M to Broadway/Lafayette; 6 to Spring St; or N,R, to Prince Street.
Description: Located at the Mercer Hotel, Mercer Kitchen brings a chic, sophisticated vibe to the heart of SoHo. When Mercer Kitchen opened in 1998, it immediately became a destination for New Yorkers, celebrities, and tourists. Situated in the basement of a historic building constructed in the 1800s, the restaurant was designed by Christian Liaigre as a combination of industrial and classic modernism. Chef Jean-Georges’ American menu features market-driven, seasonal ingredients prepared in a simple yet elegant style, with favorites like the Tuna Spring Roll, Steamed Shrimp Salad, wood-fired pizzas, and classic Warm Valrhona Chocolate Cake. There is an open kitchen, where guests can sit back and watch the show.
Jersey, United Kingdom
Top Contributor
80 reviews 80 reviews
50 restaurant reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
“Excellent Meal pity about wine prices!”
2 of 5 stars Reviewed September 7, 2013 via mobile

My wife and I enjoyed a super meal which entirely lived up to the menu description. Our waitress was both attentive and helpful in selecting the courses.

Two gripes however, although I understand about ambiance the restaurant was far too dark, at least where we were sat. We needed a torch to read the menu, although in our sixties we do not suffer with failing eyesight, but the lack of light was also another factor. The saying that you eat with your eyes before your mouth, was never tested more here than anywhere. Instead of my very pleasant schnitzel I could have been eating boiled mutton for all the visual appeal, I mark them down for this!

Finally although we had booked for 8.30 our table was not ready until 9.15 thus we were almost forced to wait at the bar. Well the wine prices for what amounted to, by any standards "a dirty glass" in terms of volume, were extortionate. The only construction that I can put on this behaviour is to obtain the greatest amount of money from their customers as is practically possible

Visited August 2013
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642 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
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Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
7 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Great scene, food. Attitude from host and server”
4 of 5 stars Reviewed September 2, 2013

Made a res here for a Saturday night at 8pm. Rest called to confirm and I changed to 8:30. No problem. Was told they hold res for 15 minutes after res time then release. So I called at 8:25 to let them know we were running late. No problem. We arrived on time anyway at 8:40. Yet the host and his hostess (the hostesses appeared to be totally brain dead or stoned) said we were too late. ?? After some"reasoning" we were seated next to bar. Great scenery at bar. Our waitress was very attentive and helpful and the food was fantastic. So great scene, food, unnecessary "attitude".

  • Visited August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hicham E, General Manager at The Mercer Kitchen, responded to this review, October 7, 2013
Dear GM,


We appreciate your feedback. We would like to apologize for your recent experience at The Mercer Kitchen. Our host staff have the utmost intention of graciously attending to each guest and every guest with warm hospitality. We are happy that you had enjoyed the food and service. We look forward to seeing you back at The Mercer Kitchen.


Warm Regards,


Hicham (General Manager of The Mercer Kitchen)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Top Contributor
376 reviews 376 reviews
235 restaurant reviews
Reviews in 100 cities Reviews in 100 cities
214 helpful votes 214 helpful votes
“Cool and trendy”
5 of 5 stars Reviewed August 25, 2013

We really enjoyed our meal here. Yes the restaurant is dark - the main restaurant is in the basement area which has been carved out under the streets so you can hear people walking over the grills but we liked the buzzy busy atmosphere. We had reserved a table - they do have some spaces upstairs for walk ins. Really great coconut milk and chicken soup and an excellent macaroni cheese. Good (small) pizza and a nice passion fruit pavlova. All in all just what everyone felt like eating and good quality.

  • Visited August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London UK
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Appalling”
1 of 5 stars Reviewed August 18, 2013

Over-rated in every way. Food bland and uninteresting.
Restaurant is so dark you cannot see what you are eating which is probably an advantage.
$200 bill for a pile of rubbish.
Food returned and still came out cold twice.
Totally cheated.
No offer of cold food being removed from bill.
You can do much better in NY.
Arrogant server.
Don't go!

  • Visited August 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hicham E, General Manager at The Mercer Kitchen, responded to this review, October 7, 2013
Dear Sheri B,


We are terribly sorry that we did not meet your expectations at The Mercer Kitchen. We hold our standards very high and do our best to meet them on a daily basis. We have taken your review very seriously and we hope that during your next visit at The Mercer Kitchen we could provide a more favorable dining experience.


Best Regards,

Hicham (General Manager of The Mercer Kitchen)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
18 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Soho gem”
4 of 5 stars Reviewed August 13, 2013

We reserved a day in advance and had a good experience here. The restaurant itself is dimly lit with loads of atmosphere. Our waitress, Anya, was very friendly & helpful ( especially to our 9 year old son, bearing in mind it's probably not the kind of place you'd take a child for dinner). The dressing with the shrimp salad was fantastic & the chicken was tasty & nicely seasoned. The best bit was the plate of mixed cookies - absolutely delicious and mouth watering. I'd go back for those alone! Some people were very casual but it's the kind of place to get your LBD out for.

Visited August 2013
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