The good news is the bar & seating areas are large so you won't feel cramped. TV's are located thoughout the bar for sports fans. Also, received a nice friendly welcome upon entering. Things went pretty much down hill from there.
It was early evening on the Saturday before Christmas. The bar was empty. Ordered a Guinness & the baked cod entree. The Guinness was good. (Never had a bad one actually.) The bartender puts down a plate with fried fish on it. Turns out he has the order wrong. No biggie. He leaves & returns with the correct order. I finish my beer. Bartender comes by & returns with a Samuel Adams or something other than Guinness. Fine. I tell him about it. He corrects his mistake.
At this point his incompetence is becoming rather entertaining. This guy is clearly having issues. We laugh about it. Another bartender comes over and tells me it's his 2nd day or whatever. No problem. I'd already decided this is not where I want to spend the night drinking anyway. I close the tab & tip him close to 30% in cash. Yes, his service was horrible. No, he wasn't the most personable of bartenders. But, it's the Saturday prior to Christmas. I'm not going to ruin my night over it. I go elsewhere & forget about it.
Which I had, right up until my credit statement came in. While matching receipts, I find he overcharged my receipt by $10 dollars. I guess he felt he was worth more than 30% for two beers & an entree. So I call the bar & get the manager/owner. Mary Carty I believe she said her name was. I explain that her employee charged my card an additional 10 dollars above the signed receipt. She apologizes up & down. She is going to take care of it right away. Tells me I'll see a credit within 48 hrs. Yeah right. 10 days go by. No credit refund for the stolen amount. Call again. Explain situation. Ask for manager by name. I'll get her I'm politely told. Minutes later I'm told she can't take the call. Now I'm miffed, as there is no excuse for any of this.
So I have made a copy of the receipt & sent it to my credit card company to dispute the additional charges. A lot of aggro for 10 bucks. Moral of the story: CHECK YOUR RECEIPTS CLOSELY IF YOU EAT/DRINK HERE!! Consider this a rip off alert. Buyer beware.
All that aside, the Keg Room would not have been getting anymore of my business anyway, even without the flagrant rip attempt. Far better choices exist in the immediate area. One, which has better prices, service, atmosphere, & much larger beer menu, is less than one block down 36st street on the other side of 5th Ave. No problems. Time in NYC goes to fast to waste it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.