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Fairfield Inn & Suites New York Midtown Manhattan/Penn Station
3.0 of 5 Hotel   |   325 W 33rd St, New York City, NY 10001 (Chelsea)   |  
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Ranked #109 of 459 Hotels in New York City
GreenLeadersSilver level
Plainfield, Illinois
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
40 helpful votes 40 helpful votes
“Great location”
5 of 5 stars Reviewed April 5, 2014

Only a block away from Madison square garden. The lobby is beautiful. The complimentary breakfast was delicious. I highly recommend the sausage. There is a beautiful outdoor courtyard off of the breakfast area. This hotel is only a few blocks from Times Square.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPS1, General Manager at Fairfield Inn & Suites New York Midtown Manhattan/Penn Station, responded to this review, April 10, 2014
amy2773, thank you so much for the fantastic 5 star review of our hotel! We couldn't agree more that the location of the hotel is perfect. The breakfast team was excited to hear that you loved breakfast and took advantage of the outdoor courtyard. We hope we have the pleasure of welcoming you back to the hotel soon!

Best Regards,
Mark Thomson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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498 reviews from our community

Traveler rating
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    32
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    6
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148
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
longwood
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 31, 2014

I spent 4 nights at this property. The place was very clean, staff very helpful, and breakfast was awesome. It's close to the subway, Madison Square Garden, and several other noted attractions. It's away from Broadway so a little less noisy at night. Also close to "Backstage Deli" at 33rd/ 8th avenue. The food is good, but a few of the servers are obviously not happy working there or just have no personality? The soups were good as well as the Panini's.


High Notes: the a/c-heating unit works well, and you can open a window to get air. fast elevators, laundry facility on site, fitness room, rooftop bar.

Low Notes: too costly for a hotel at $350 a night. The elevators are literally 4-5 feet from some of the rooms when you step off. That stinks. Also, note to teenagers and their parents when traveling to NYC on vacation or whatever. Have your freaking conversation in the room, not the hallway! No one wants to hear what you're saying.

Respectfully.

Room Tip: if you like heights, go high. unfortunately, most of the rooms are close to the elevators, and ther...
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Cyr l'Ecole, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2014

I appreciate my stay in this hotel. Clean and very cumfortable room. Great view of the city on the roof terrace. A little coffee machine available in the room. And I thank Roudy (from the hotel staff). My girlfriend speaks English very badly. And thanks to Roudy, who speaks french perfectly, she can make her understand by the other members of the hotel staff. Roudy is very kind people.

Room Tip: Higher floors for a great view of the city.
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPS1, General Manager at Fairfield Inn & Suites New York Midtown Manhattan/Penn Station, responded to this review, April 1, 2014
Hello StephaneVARDON - on behalf of Roudy and all of us at the Fairfield Inn & Suites Penn Station thank you so much for the amazing 5 star review. We are certainly excited to hear that you enjoyed your trip and that Roudy was able to assist to make it more comfortable for you. We hope when you travel back to NYC we have the pleasue of welcoming you back.

MERCI!

Best Regards,
Mark Thomson
General Manager
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Tampa, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 25, 2014 via mobile

I had a wonderful stay at Fairfield Inn at Penn Station. The faculty were most helpful and the breakfast was outstanding. The lounge girls were helpful and accommodating. The food was fresh and delicious too. Everyone was extremely helpful and most of all just nice! Will definitely stay again.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPS1, General Manager at Fairfield Inn & Suites New York Midtown Manhattan/Penn Station, responded to this review, March 26, 2014
Roryezitz thank you so much for the fantastic 5 star review! Our breakfast team was so excited to read your review and share it with each other! We hope the next time you travel to NYC we have the pleasure of welcoming you back.

Best Regards,
Mark Thomson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 18, 2014

You can't beat this location if you are traveling through Penn Station or attending an event at The Garden. It is steps away from both. The hotel was serviceable - nothing great here - no huge opulent lobby, no restaurant, no bar. But if you don't need these things (we didn't) it is fine. Breakfast is included in the rate and it is hot with lots of options and lots of seating. Items were refilled fast. We booked a suite for our 3 teenage kids and a king room for us. The suite was supposed to have 1 king bed but we ended up with 2 queens which was even better. The suite as much much larger than I expected for a NYC room - it had a great living room area for us to hang out in after a long day in the city. It was absolutely perfect and I would definitely stay here again. We had rooms on the 22nd and 21st floors looking east - the view was great.

Room Tip: If you want a big room, the suites are spacious.
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPS1, General Manager at Fairfield Inn & Suites New York Midtown Manhattan/Penn Station, responded to this review, March 19, 2014
Golfing_Mom thank you so much for the great review of our hotel and for choosing us for your recent trip to NYC. We are thrilled to hear that the suite was comfortable for your family and larger than you expected! We agree that our location is perfect if you are traveling to the MSG or Penn Station! We thank you for recommending us and certainly look forward to welcoming you back to our hotel soon!

Best Regards,
Mark Thomson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater, FL
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2014

Nice rooms and great location near Penn Station. Best of all was the helpfulness of the Front Desk. Had a problem retrieving my email on their guest computers and Kellie at Front Desk used her personal email account and spent a lot of time to help me out. THAT'S what I call customer service!

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPS1, General Manager at Fairfield Inn & Suites New York Midtown Manhattan/Penn Station, responded to this review, March 19, 2014
tourgal WOW thank you for the 5 star review! We are thrilled to read about the service Kallie was able to provide and Kallie was excited to read your review as well! We strive on our customer service and love that you were able to share this with us!

Best Regards,
Mark Thomson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Massachusetts
Top Contributor
61 reviews 61 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 15, 2014

The rooms were immaculate, and a decent size for a Manhattan hotel. The location was perfect for Madison Square Garden and Penn Station. There are a few good diners within a block. We had a great view of the Freedom Tower and lower Manhattan from our room. The room deck has great views of the same, and of the Hudson River. The check in (Terrance) was smooth, efficient and friendly. Don't bother valet park, the garage is right next to the hotel, and you can save $10 by parking driving in to the garage and letting the garage parker do it. Get a voucher from the hotel desk to save $10 off the garage rates. Breakfast was crowded, but has a wide selection of food. Eggs, French Toast, Bacon, Sausage, Canadian Bacon, yogurts, cereals, muffins, etc... The food was plentiful and fresh. And you can't beat the price-free with your room. No pool, as typical in the city, but a clean well equipped exercise room was available. I will definitely stay here again.

Room Tip: Ask for a room with a view. You can see the Freedom Tower from the rooms.
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites New York Midtown Manhattan/Penn Station

Address: 325 W 33rd St, New York City, NY 10001
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #109 of 459 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites New York Midtown Manhattan/Penn Station 3*
Number of rooms: 222
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