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“Excellent Hotel” 5 of 5 stars
Review of Residence Inn New York Manhattan/Midtown East

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Residence Inn New York Manhattan/Midtown East
148 East 48th Street, New York City, NY NY 10017 (Manhattan)   |  
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Special Deal
Free Breakfast
Ranked #29 of 456 Hotels in New York City
GreenLeadersBronze level
McPherson, Kansas
Reviewer
3 reviews 3 reviews
“Excellent Hotel”
5 of 5 stars Reviewed July 23, 2014

We just returned from a five day vacation to NYC which we stayed at the Marriott Residence Inn in Midtown. The location is centrally located to all the major attractions and has everything you need. Our room had a complete kitchen and the hotel offered a free full breakfast every morning which was delicious. We will definitely stay here every time we travel to NYC.

Room Tip: If you can travel during the week it is less crowded than the busy weekend.
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Green Features: This hotel is environmentally-friendly. I don't know what else to say but trip advisor won't let me continue unless I write 50 words or more.
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, July 25, 2014
Dear Penny C-

Thank you for your wonderful five star review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

I am pleased to hear that you enjoyed our central location in the heart of Midtown, and that you were able to enjoy your spacious guest room with a fully equipped kitchenette.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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481 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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  • French first
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English first
Helsinki
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 23, 2014

We stayed at the Residence Inn Manhattan/Midtown East for eleven night while going around New York seeing the sights and just relaxing.

The location was excellent especially with Grand Central Station being so close. Moving around the city using subways and walking was very convenient. There were several shops and restaurants in the near area and we recommend going to the Morton Williams Supermarket that’s two blocks away. You can find all the basic groceries and beverages easily nearby.

The hotel and our room was in great condition and everything was nicely cool during the very hot summer days. Everything was very clean and the hotel has a business center and a training room for those who need them. The staff was very friendly and helpful. Our room had a full kitchen with a large refrigerator and a dishwasher. You could make meals and keep your snacks and beverages cool without any problems.

That being said there were still some areas that could use some improvement.

As europeans we are accustomed to several fresh vegetables (cucumber, salads, tomato etc.) and a variety of meats (bacon, different kinds of sliced cold meats etc.) for breakfast. The hotel breakfast was a bit lacking and there wasn’t that much to choose from. It might be an American thing since the it was quite heavy and based primary on different kinds of eggs, breakfast patties and bagels. The only fresh vegetable was sliced tomato on two mornings. Luckily there was always oatmeal, yoghurt and a couple different fruits, The breakfast area can get very crowded during peak hours, so we recommend going early.

The housekeeping was disappointing. The room was always clean and everything looked great when walking in, but there was almost always something missing. It was usually at least one or two very basic things (no new detergent tablets, no dish wash liquid, no extra toilet paper, kitchen towel disappeared, kitchen trash wasn’t emptied - two times in fact!). Most of the times when we came back the room and the bathroom smelled stuffy and musty. The amount of tip didn’t have any effect on those things. Small things do matter, so maybe the checklist needs tightening.

At the moment there is a construction site next door (on the E 47th St), so beware if you’re a light sleeper. They usually start banging at 7 in the morning the latest, so check it you can get a room that’s not next to it.

Overall thanks for a great stay and hopefully you keep improving the hotel. We had a good time in the city and the hotel offered a good place to rest and gather your strength.

Room Tip: Construction site on the E 47th St.
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, July 25, 2014
Dear Ten_Forward-

Thank you for your review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

I am pleased to hear that your enjoyed our central location in the heart of midtown and service oriented team. We appreciate your feedback about offering a more European friendly breakfast in addition to the traditional American breakfast that we offer, in addition to your comments about housekeeping. We take all feedback as a way to improve the service we provide her at the Residence Inn by Marriott.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 22, 2014

As a Marriott Platinum, I was upgraded to a penthouse suite (18th floor) -- with a terrace! What a treat in midtown. Not a huge room, but comfortable, decent size bathroom, and fresh decor. The full breakfast was simple but served hot, and staff kept the very busy dining room clean and tables wiped. Very nice front desk staff and helpful concierge. Definitely would stay here again.

Room Tip: Full kitchens with dishes and so on. Great for families.
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, July 25, 2014
Dear Lee S-

Thank you for your wonderful review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

I am pleased to hear that your enjoyed your upgrade to our Penthouse floor due to your Platinum Elite status with Marriott where you were able to enjoy a private outdoor terrace and breathtaking views of the iconic Chrysler Building.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maryland
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 21, 2014

This is an overdue review I've been meaning to write for a couple of months. I organized the housing for a group of teenage dancers visiting New York in April. It is a bit of a challenge in manhatten to find rooms suitable for 4 people with fridges and microwaves (essential when you are staying for a week!) We had people arriving at different times, checking and checking out at different times assorted other details and the staff handled everything without a hitch. They were polite, accommodating and professional. We had a minor issue in our room... the water in the shower did not get hot. I called the front desk and they sent up a maintenance man in what seemed like 30 seconds. In addition to being efficient, he was also very friendly. As he left he asked if there was anything else we needed. Only half-jokingly, my daughter asked for more of the mini-muffins served at breakfast. He laughed and said the kitchen was closed. But ten minutes later, he shows up with a plate of muffins. Now, that is service! And just typical of everyone we dealt with in the hotel. Will definitely choose this property again!

Room Tip: Rooms facing the street are a little louder, but not a problem.
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, July 25, 2014
Dear gigidev-

Thank you for your wonderful five star review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

I am pleased to hear that you enjoyed our proactive and professional team who was able to assist in ensuring that your trip was effortless while visiting the big apple with a group of teenagers.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
53 reviews 53 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed July 19, 2014

Location is fantastic. The hotel seems to be recently upgraded/ renovated. The rooms were clean, not small and with a well stocked kitchenette. The little extra facilities in the hotel, like market place selling stuff like grocery, milk, toiletries, a complimentary printer in the lobby to print boarding cards, gym, coin operated washing machine, complimentary coffee pot in the lobby make it a nice comfortable place to stay in the city, especially with families or for long stay.

Check in and check out was very smooth. There was a reasonable spread for breakfast and there was room for everyone. The staff in the breakfast area were very helpful and did their extra bit to make breakfast enjoyable.

The concierge was very very helpful in booking our sight seeing tours and in recommending the best places to eat and shop.

I am sure there are better views from other rooms, but our room was facing a construction site and while there was not much of a noise, there was no view as such!.

The bell boys did try to discourage us from taking the regular yellow cabs and were pushing us to take their recommended black unmarked sedan cabs, which are more expensive!.

On the whole, a great down town place, where i for sure will stay again.

Room Tip: Ask for rooms facing away from the nearby on going construction.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, July 25, 2014
Dear Vgaxyz-

Thank you for your wonderful five star review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

I am pleased to hear that you enjoyed our central location in the heart of midtown and many of the amenities we offer from onsite laundry, 24-hour market to complimentary breakfast and Gym.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2014 via mobile

I took my son and his grandmother to NY and we picked this property based on the reviews from all Marriott options. I used points for the stay and we had a nice room on a high floor with a view of the Chrysler building. Staff was very nice and had nice breakfast each morning. The breakfast was busy but was never out of anything and was as good as other full Marriott breakfasts I have had. Great location to Rockefeller center.

Stayed September 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, July 25, 2014
Dear BigBlueRoadTrip-

Thank you for your wonderful five star review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

I am pleased to hear that you and family chose to stay with us due to our wonderful reviews. And that you were able to enjoy your room on a high floor with views of the iconic Chrysler Building.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cherry Hill, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2014

My party consisted of three moms who escaped for one day of fun in New York. I've stayed at every type of hotel in the Marriott brand and I have to say the level of service was excellent here.
Every member of the staff from Front Desk, to Bellhop, to Housekeeping, was professional and helpful. We called Housekeeping twice, and both times they delivered our requests almost immediately.
The hotel is clean, the view is great, and the location is terrific. Full breakfast is included and it is very good. Free wifi. Cannot think of a single bit of criticism.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, July 25, 2014
Dear Irene C-

Thank you for your wonderful five star review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

I am pleased to hear that you and group of mom’s decided to escape for a day and chose our hotel to do so. Our goal is to exceed our guests expectations and provide excellent guest service and I am happy to hear that you felt we did!

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn New York Manhattan/Midtown East

Address: 148 East 48th Street, New York City, NY NY 10017
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #29 of 456 Hotels in New York City
Price Range (Based on Average Rates): $$$
Number of rooms: 211
Official Description (provided by the hotel):
Set a pace that suits you at Residence Inn by Marriott(R) in Manhattan. Feel the pulse of New York City in our Midtown East location close to Grand Central Station, the United Nations, and Rockefeller Center. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. You'll thrive at Residence Inn with the conveniences you need. Like spacious studio and one-bedroom suites with separate living and sleeping areas and a select few with outdoor space and views of the Chrysler Building. A fully equipped kitchen ready for your favorite cuisine. Complimentary grocery delivery service to fill your refrigerator and satisfy cravings. Free Internet for connecting to work and the outside world. Free hot breakfast to energize your mornings. And, a generous fitness center for strengthening your body and soul. And stay focused and productive when it's essential. At Residence Inn, we'll make sure you thrive during your stay. ... more   less 
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