Just returned from an excellent stay here and I can't be more complimentary about the location, the service and the value provided at this hotel. Like others, I received an email about a week before my arrival acknowledging my visit and asking if I had an special requests.
I responded by letting the hotel know that I was here for an anniversary trip. I was more than pleasantly surprised when the hotel upgraded us to a room on the penthouse floor with a patio and an excellent view of the city. When we came back after a night on the town, we had chocolate covered strawberries waiting for us in the room.
A few disclosures first. I am a loyal platinum member and I used points for this visit. Still, the welcome and the upgrade set the tone for the entire trip. I am a native New Yorker and I am the first to admit I could not live there again because of the pace and quite honestly the attitude. But my experience here makes me more than willing to visit again and again.
It's hard to beat the location near Grand Central and walking distance to so many attractions. I also loved the fitness center and the free breakfast. I couldn't believe one person complaining about the food. It's free, it's filling and provided so many great choices. It also gave me a chance to meet people from all over the world and it felt like I was part of a big family having breakfast together.
I will say New York seems like a much nicer place than the one I grew up in. I feel like I have a new home away from home.