I ran the NY half marathon this March and decided to bring my family with me. From just the moment we arrived, the doorman was very helpful - not rushing us, helping with our bags. Our room was very nice and spacious, clean. The kitchen was really important because 2 of my children have severe allergies and we need to cook often. The balcony was a huge bonus. My kids loved to come out and look at the view from the 12th floor. Excellent stay! We are coming back.