I was pleasantly surprised during my stay. After hearing the horror stories of neighboring hotels, I was hesitant. Instead, the front desk staff was very friendly and allowed us to check in early. The room was clean, fairly small but average to NYC standards. I'm a germaphobe so I check sheets twice over, clean. The breakfast staff was very friendly. Breakfast consisted of eggs, biscuits, pancakes, bacon, toast, cereal, oatmeal, pastries, sausage, juices, coffee, etc. the concierge was helpful in assisting us to find activities and tour hotspots. Wifi was free (once we downloaded the kindle app) or you can opt to use the free computers & printer near the lobby. Comfy beds. When we requested a dnd sign, they delivered quickly. The neighborhood was fairly quiet, away from the hustle & bustle even though walking distance to times square. Only complaint is that we got a better deal on Expedia compared to the HIE website, I'm not a fan of their price match policy. The tiles in the showers could also use servicing. I enjoyed my stay. This location is fairly new, I hope they continue to provide great guest experience over time.
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