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“Pleasantly Surprised” 4 of 5 stars
Review of Holiday Inn Express New York - Manhattan West Side

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Holiday Inn Express New York - Manhattan West Side
3.0 of 5 Hotel   |   538 W 48th St, New York City, NY 10036 (Midtown)   |  
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Ranked #211 of 463 Hotels in New York City
Atlanta, Georgia
1 review
“Pleasantly Surprised”
4 of 5 stars Reviewed November 21, 2013

I was pleasantly surprised during my stay. After hearing the horror stories of neighboring hotels, I was hesitant. Instead, the front desk staff was very friendly and allowed us to check in early. The room was clean, fairly small but average to NYC standards. I'm a germaphobe so I check sheets twice over, clean. The breakfast staff was very friendly. Breakfast consisted of eggs, biscuits, pancakes, bacon, toast, cereal, oatmeal, pastries, sausage, juices, coffee, etc. the concierge was helpful in assisting us to find activities and tour hotspots. Wifi was free (once we downloaded the kindle app) or you can opt to use the free computers & printer near the lobby. Comfy beds. When we requested a dnd sign, they delivered quickly. The neighborhood was fairly quiet, away from the hustle & bustle even though walking distance to times square. Only complaint is that we got a better deal on Expedia compared to the HIE website, I'm not a fan of their price match policy. The tiles in the showers could also use servicing. I enjoyed my stay. This location is fairly new, I hope they continue to provide great guest experience over time.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, November 28, 2013
Dear Tina D,

Thank you so much for the great review! I appreciate all of the feedback! We are very happy that you had a great stay. We look forward to seeing you again. We will definitely cotinue to make great guest experiences!!

Warm Regards,

Michelle
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470 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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English first
Ville de Saguenay, QC, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 18, 2013

I have stayed in many hotels and of all the hotels I have stayed in this is the one that puts the most effort into customer satisfaction. Particularly good service for breakfast. Only drawbacks rather small room and construction noise from opposite side of W 48th St.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, November 28, 2013
Dear SaguenayCanada.

Thank you so much for the fantastic review. It is great to hear that our service is top notch! I am glad that you recognized the effort that we put into it. We look forward to seeing you again!

Warm Regards,

Michelle
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Huntington, West Virginia
1 review
5 of 5 stars Reviewed November 17, 2013

The rooms are average size for New York City rooms - but this hotel has the friendliest staff in NYC. It has a great breakfast bar - with 2 staff members on-site during the breakfast with a smile! Water is hot. Beds and pillows are comfortable. And for it only being 2.5 avenue blocks away from Times Square - it was very affordable. It took us 10 minutes to get from our Broadway play to the hotel. Highly recommend and will stay there next time I'm in NYC.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, November 18, 2013
Dear Brian483,

Thank you for the fantasic review. I love, and appreciate, the title! I happen to agree:) I am lucky to have such a great team! I hope that you enjoyed the play, and the rest of your trip. Thank you for trying us! We hope to see you soon!

Warm Regards,

Michelle
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Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 17, 2013

Absolutely everyone at this hotel went out of their way to greet us and make our stay terrific. Luize, Farrell, and Melvin at the breakfast room were just fantastic. An engineer named Latch was in the elevator with us and rather than ignoring us, he struck up a conversation and wished us a great visit. Even the housekeeping folks greeted us in the hallway and were warm and welcoming. You just don't see that kind of focus on making the customer welcome at every hotel, and these guys were terrific. The room was clean, comfortable, well appointed, and roomy for NYC. The hotel is a few blocks from Times Square and in a nice quiet neighborhood. We will definitely stay here again!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, November 18, 2013
Dear Cathy4042013,

Thank you so much for the fantastic review! I am so glad that you experienced the 'awesome customer serice'. Thank you for mentioning Luriz, Farrell, Melvin and Latch by name. I will make sure they are recognized for their service. Thank you for staying with us. We look forward to seeing you again.

Warm Regards,

Michelle
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London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 17, 2013

holiday inn express is always a safe bet. clean rooms, very polite staff and a solid breakfast to set you up for a day of sight-seeing. this one is a 10 minute walk from Broadway and Times Square and a 5 minute walk from a metro station so location is excellent. there are also literally 100"s of great eating and drinking spots within a 5 minute walk. the only downside is that there is building work going on directly over the road. (old building demolished and currently bulldozers digging foundations - pneumatic drills at 7am are not fun). So provided you make sure you get a room on the quiet side of the building, this is a good option if you are a tourist on a budget. i would have given it 4 stars if it wasn't for the noise.

Room Tip: ask for a room away from the construction site!!!
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, November 18, 2013
Dear mark p,

Thank you very much for the review! We are sorry that the construction across the street bothered you. We are very happy that you enjoyed the rest of your stay. Thank you for mentioning the great location! We hope that you will try us again.

Warm Regards,

Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Sussex, UK
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 14, 2013

Very impressed with this hotel. Staff were great and room was very comfortable. Good features including a bath (rather than shower), good wifi, in room fridge, room safe and a large LED tv. Breakfast was good vareity and never issues relating to availability of tables or running out of food. Very short walk (less than 10 mins to Times Square or 50th Street subway station).

Hotel was very clean and staff could not do enough to make me feel welcome or offer advice.

Will definetly be back.

Thanks

Room Tip: Ask if you can for a room at the back as there is some construction work opposite the hotel (althoug...
See more room tips
  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, November 18, 2013
Dear EasternWestSussex,

Thank you for the review! We are very glad that you will be back!! We look forward to it. Thank you for pointing out the positive points of the hotel, such as the attentive service and the cleanliness. We are very proud of these areas.

Warm Regards,

Michelle
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Tallahassee, Florida
1 review
5 of 5 stars Reviewed November 14, 2013

Perfect hotel for family. Rooms were clean and spacious enough for family of 4. New furnishings throughout hotel. Every employee we came into contact with was gracious and accomodating from the asst. manager to the employee who brought us a new hairdryer. Quick response to all our requests with a great attitude. Breakfast bar was well stocked with lots of options for a healthy breakfast. Perfect place to stay--only a few blocks from restaurant row and Times Square. My daughter lives in NYC and I have stayed in lots of hotels while visiting her--this is by far the best value for the money.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, November 18, 2013
Dear tzorn,

Thank you so much for the great review (and the great title!). We are very happy that we will be your home away from home when you visit your daughter! Thank you very much for mentioning the attitude of the team. I am so very fortunate to be working with such a great group pf people! We look forward to seeing you on your next visit.

Warm Regards,

Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express New York - Manhattan West Side

Address: 538 W 48th St, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #211 of 463 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express New York - Manhattan West Side 3*
Number of rooms: 179
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