just got home yesterday from a 5 night stay in the Hyatt Union Square, and could not wait to write about our excellent stay.
whoever does the hiring of the front staff must be commended, they are all incredible(thanks to both Victors, and Joseph, you guys are wonderful!!)
we had 2 rooms, huge beds, great amount of space for a hotel room in a city such as New York. so modern and comfortable
location was amazing close to the train, close to the main shopping areas, great restauants and coffee shops.
had a incidence with housekeeping and was worried it would not be taken care, but spoke to Richard, housekeeping supervisor, who took care of the problem and resolved it like a magician, honestly Richard, my faith in receiving good customer service is quite low, but you raised it to another level. thanks for going out of your way to solve the problem and making me a customer that is definitely coming back to stay at the Hyatt Union Square again soon!!!