This was my first stay at the Hyatt at Union Square. Good downtown location with lots to offer near by. I was upgraded to a city view room and was still a bit surprised at how small the room was. But everything was new and clean and I appreciate that. A big shout out to Evan at the front desk. When I checked in I asked him for a restaurant within walking distance that would be ok for a single diner. He recommended Il Cantinori, and by the time I was in my room he called to confirm the reservation. Evan was very attentive and friendly, as were all the other folks I interacted with at the hotel. Had breakfast at the hotel both days I was there - delicious.