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“A real boutique” 4 of 5 stars
Review of The Jade Hotel

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The Jade Hotel
52 W 13th Street, 13th Street between 5th & 6th Aves., New York City, NY 10011 (Greenwich Village)   |  
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Ranked #92 of 451 hotels in New York City
Paris, France
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“A real boutique”
4 of 5 stars Reviewed 4 weeks ago

Excellent service from the concierge and pure new york style. All what u need for a week end. Ideally located room are a bit small and you can hear the room service outside or the neighbours but clearly one of my top adress in Manhattan.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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320 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Quebec City, Canada
Top Contributor
68 reviews 68 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 23, 2014

A little pricy but its worth it. Its walking distance to 5th avenue for shopping, about 10 minutes: JJill, H&M, Gap, Coach, Banana Republic, Anthropology... and more. The hotel is very charming. Rooms are small, bed wasn't very comfy but its still good, don't take me wrong. The shower is one of the best ever had.. Its powerful. Its 2 minutes to a Chiplote on the corner of 6th and W13th were you can have Burritos and beers and watch walkers! There is a little restaurant on W13 walking west towards 5th too, with nicer meals. A/C noisy and its so small you need it on all night otherwise it gets stuffy.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin K, General Manager at The Jade Hotel, responded to this review, 1 week ago
Dear Nancy B,

Thank you for your review. We are so glad you had a great stay and that you found our location convenient in exploring local shops and restaurants. We appreciate your feedback in regards to our rooms and are glad that despite some aspects that were not to your liking, our shower was one of the best you have experienced! We hope we can welcome you back the next time you are in New York.

Sincerely,
Justin Kellerman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Top Contributor
51 reviews 51 reviews
48 hotel reviews
Reviews in 43 cities Reviews in 43 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 23, 2014

I stayed here for almost two weeks during a renovation of our apartment nearby. CAN I PLEASE MOVE IN?

This place is perfect. It's trendy and comfortable without being obnoxious. From the warm gas lamps drawing you in from the street, to the staff that are so kind and helpful.

The restaurant is pretty good, although strangely empty most the day. The room (1703) wasn't huge, but it had everything we needed: a comfortable bed, desk area, large TV, big closet, a modern bathroom, and the bonus of a killer view of downtown. The wifi situation was slightly annoying (I had to re-sign-in every few hours), but I imagine that wouldn't bother most guests.
The gym is small but sufficient, with all new equipment, so bring your workout clothes!

My only gripe is that there are 100+ rooms but only 2 elevators. Not only are the elevators slow and stop at most every floor, but at one point there was just one elevator. There were a few times when it took 10 minutes just to get out.

Overall, I loved this place and you will too!

Room Tip: 1703 had a great view!
See more room tips
  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin K, General Manager at The Jade Hotel, responded to this review, 1 week ago
Dear HalleAndTheWorld,

Thank you for your review. We are so glad that you found your stay to be perfect and comfortable! We strive to provide an exceptional and welcoming environment and are glad that you enjoyed the small touches of the hotel as well as our amenities. We appreciate all of your feedback and apologize that the speed of the elevators detracted from your stay. While we are an intimate property, we are currently working on solutions to these issues. We are glad you had a great time during your stay and hope to welcome you back the next time you are in New York!

Sincerely,
Justin Kellerman
General Manager
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 19, 2014

If you are looking for excellence at affordable prices, look no further - The Jade Hotel (Greenwich Village, NY) is what you need. The Hotel is wonderfully furbished, rooms are spacious, comfy and fully equipped, the restaurant offers great food and an interesting crowd. The staff is extremely kind and supportive, and last but not least... the hotel smells delicious: fresh flowers are changed every day and makes you feel home every time you walk in. The borough is the best you can get in NY: walking distance from 5th Ave, Soho, Flatiron and Meatpacking. The block offers more restaurants and shops and opposite the Hotel the Silk SpA is what you need to unwind from a busy day. An excellent experience! Definitely coming back.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin K, General Manager at The Jade Hotel, responded to this review, 1 week ago
Dear Francesca d,

Thank you for your review. We are thrilled to hear that you enjoyed your stay and that you found both the design and comfort of our accommodations to your liking! We strive to provide an exceptionally friendly and relaxing environment and we are pleased to hear that both the staff and the small touches throughout our property made you feel welcome. We look forward to welcoming you the next time you are in New York!

Sincerely,
Justin Kellerman
General Manager
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Houston
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2014

Love this place. I had the front desk help me find a lost item and sent back to me to my home! They go above and beyond.
Bedsides that the location is perfect. It's located in such a perfect area where you can easily go anywhere in the city. And the hotel itself is so charming. With it's warm lobby, generous staff, and beautiful rooms. I will definitely be back.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allentown, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 6, 2014

Stayed two nights over Memorial Day weekend in this relaxing hotel on picturesque side street, close to Washington Square, Hi Line and Meatpacking District. Many European visitors and multilingual staff. Tasty brunch in beautifully designed dining room. Room clean and quiet on 5th floor. Criticisms include elevators constantly having breakdowns, so-called Queen-sized bed which seemed definitely double sized and somewhat cool staff. We were told elevator problems were being addressed. Will look for another boutique hotel in Village next trip.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at The Jade Hotel, responded to this review, June 24, 2014
Dear barb883,

Thank you for your review. We are glad that you found your accommodations comfortable and our location convenient for exploring local neighborhoods. We appreciate your feedback and sincerely apologize that your experience with our elevators detracted from your stay. We appreciate your feedback and are pleased to report that the issue with the elevator has been resolved. We are also incredibly disappointed that you found our staff to be cool, as we strive to employ genuinely friendly, outgoing, service-oriented individuals. We hope that should you return to New York, you might give us another try. If you would like to discuss your feedback in more detail, please feel free to contact me any time at 212.300.4425.
Sincerely,

Elizabeth M. Andrews
General Manager
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Hampshire
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 2, 2014 via mobile

It's hard to add anything to the reviews already here. I had wondered if the Jade could actually be as food as it's website suggests, but actually it is. The people are lovely, really friendly, help when you need it, but not overly intrusive when you don't. We enjoyed the Art Deco styling, and found the room comfortable and well equipped. The room is a bit on the small side, but I think that's par for the course in NYC, and a bit more storage for clothes would not go amiss. However, the beds (we had the Bedford room with two doubles) were very comfortable and we slept incredibly well. The Grape and Vine restaurant downstairs has an interesting menu, and the food is good quality and well presented. The location is ideal, just a minute from 5th avenue where regular buses take you uptown in no time, and a short walk I the other direction to all the nooks and crannies of Greenwich village. We shall definitely return.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at The Jade Hotel, responded to this review, June 24, 2014
Dear Hampshirehog9,

Thank you for your review. We are thrilled to hear that your stay at The Jade exceeded your expectations! Our staff strives to provide the very best service to our guests and we are so glad that you found our team to be welcoming and friendly. We are also glad that you had a nice experience at our in house restaurant, Grape & Vine, during your stay. We appreciate your kind comments and look forward to welcoming you the next time you return to New York!

Sincerely,

Elizabeth M. Andrews
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Jade Hotel

Address: 52 W 13th Street, 13th Street between 5th & 6th Aves., New York City, NY 10011
Phone Number:
Location: United States > New York > New York City > Greenwich Village , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #92 of 451 hotels in New York City
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Newly opened, The Jade Hotel is a boutique neighborhood hotel for the experiental travelers seeking an authentic NYC experience. Situated in the heart of Greenwich Village, The Jade Hotel embodies the energy & individuality of the Village lifestyle while reflecting its charm and history. With its upscale yet approachable ambiance and intuitive service. Complimentary WiFi, turn-down, fitness center. It’s coming through the grapevine! The Jade Hotel’s new American restaurant and bar, Grape & Vine, embraces the charm of New York’s vibrant Greenwich Village neighborhood. Grape & Vine, which derives its name from the legendary, mid-nineteenth century bar, Grapevine Tavern, is known to be the origin of the popular phrase, “I heard it through the grapevine”. Grape & Vine is a vibrant American Restaurant & Bar serving artisanal, market-driven fare in an elegant and artsy setting. With its sensual ambiance and engaging service, the Grape & Vine Restaurant & Bar is a casual chic Village oasis. ... more   less 
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