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“Superb!” 5 of 5 stars
Review of The Jade Hotel

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The Jade Hotel
52 W 13th Street, 13th Street between 5th & 6th Aves., New York City, NY 10011 (Greenwich Village)   |  
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Hotel amenities
Ranked #120 of 459 Hotels in New York City
Naples, Florida
1 review
2 helpful votes 2 helpful votes
“Superb!”
5 of 5 stars Reviewed August 15, 2013

What a great hotel! Can't say enough about the staff, atmosphere & rooms. Our family had a wonderful time in NYC and The jade was a big part of this experience. Staff is so friendly and helpful greeting you each and every time you enter or leave. Will definitely stay again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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414 reviews from our community

Traveler rating
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    46
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    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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Innsbruck, Austria
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2013

We stayed at the Jade Hotel for one week and absolutely loved it! The staff is extremely friendly and helpful. Our room was located on the 12th floor, we could even see the new Freedom Tower/One World Trade Center from our room. The room itself was spacious, clean, very beautifully furnished and the beds could not have been more comfortable.
The location is just perfect - 3 min walk to subway, quarters like SoHo, Chelsea, ... in walking distance. The hotel itself right in the middle of lovely Greenwich Village, with great vintage shops etc just a few minutes away.
We would definitely recommend this hotel and we will definitely come back! Thanks to the Jade Hotel and its staff for an amazing week in NYC!!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at The Jade Hotel, responded to this review, August 19, 2013
Dear DorMa89,

Thank you so much for your review and your kind words. We are thrilled to hear that you enjoyed your recent stay at The Jade. We are so happy that the room was to your liking and that you found our location convenient for exploring the local area. We also love that there is so much to do in the area!

We hope to welcome you back soon.

Sincerely,
Elizabeth Mao
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 12, 2013 via mobile

Stayed here with my family, looking to explore the West Village, Chelsea & SoHo! This was a perfect location for these places. Very friendly staff, clean rooms and very comfortable beds! We had drinks at the Grape and Vine bar which was lovely and a great setting! The hotel was very pretty and quaint we would return...::

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 12, 2013 via mobile

I had a wonderful four night stay at the Jade. It was in a great location, close to small shops and many delicious restaurants. The subway is super close and the hotel staff is more than helpful in helping you find transportation. Rooms were clean, bed was comfortable and toiletries were nice. There's a nice gym in LL and the room service is delicious! Would definitely come back.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 10, 2013

Staff were welcoming and helpful, room clean and well laid out (usual small NY size), good toiletries and not too many other fussy things in the room. Location is great - away from the main tourist areas but easy to get around and Greenwich is just round the corner. Restaurant and bar quite pricey, and a bit too dark in the evenings, but again the service was very good. Definitely one of the best I've stayed at in NY, would choose The Jade again

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at The Jade Hotel, responded to this review, August 19, 2013
Dear Mr. Fulton,

Thank you so much for your review and your kind words. We are so excited to hear that your stay at The Jade was one of your best stays in New York! We are also glad to hear that you found the staff friendly and the location convenient.

We hope to welcome you back soon.

Sincerely,
Elizabeth Mao
General Manager
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Belfast, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 7, 2013

We spent three nights in the Jade and we loved everything about this stylish boutique hotel. We had never stayed in the area before and were bowled over by the location, atmosphere and vibe in Greenwich VIllage. The staff in the hotel were friendly, efficient and went out of their way to please. We stayed in a suite and our view was Amazing, looking out on the Empire State Building, it doesn't get much better !! If like us you like a smaller,unique and personable hotel you have to try the Jade. We thought it was Fab and will most certainly book in on our next trip to New York.

Room Tip: We booked a suite with balcony and our view was looking at the Empire State Building. Defiantly wort...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Luis Obispo, California
1 review
3 of 5 stars Reviewed August 5, 2013

We stayed 6 nights in July. There was a heat wave. Room 1705 (a"Greenwich Suite")was intolerably hot. The hotel was full. The staff looked at the air conditioner and shrugged. Two nights later we were in 1805, but after one night, it too was hotter than the stated outdoor temperature. At that point the staff seemed to blame us, though they clearly noted the problem. I suspect that there is a design flaw in the air conditioning as it is located in the bathroom ceiling in these rooms. It is possible humidity condenses and freezes on the exchange pipes hidden in the ceiling. Perhaps it is an underpowered system for the upper floors. The staff was professional but indifferent to us. A manager or supervisor was never available to discuss the problem with us.
Room service was great. Location excellent. Would not recommend summer stays until they sort out the air conditioning.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at The Jade Hotel, responded to this review, August 9, 2013
Dear SLOspeed2013,

Thank you for your feedback. We are deeply sorry that issues with room temperature affected the enjoyment of your stay and we have reached out through email to try to resolve these issues with you.

We are so sorry that problems with air conditioning caused your stay to be unpleasant and that you were met by indifference from the staff. We take these complaints very seriously and are in the process of ensuring that each air conditioning unit works efficiently. We strive to take the very best care of each guest and we find the reaction of our staff to these issues unacceptable. Certainly these issues are our fault, and not yours.

We are glad to hear that you did enjoy the room service and location and hope that should you return to New York you might give us another try.

Sincerely,
Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Jade Hotel

Address: 52 W 13th Street, 13th Street between 5th & 6th Aves., New York City, NY 10011
Phone Number:
Location: United States > New York > New York City > Greenwich Village , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #120 of 459 Hotels in New York City
Price Range (Based on Average Rates): $$$
Number of rooms: 113
Official Description (provided by the hotel):
Newly opened, The Jade Hotel is a boutique neighborhood hotel for the experiental travelers seeking an authentic NYC experience. Situated in the heart of Greenwich Village, The Jade Hotel embodies the energy & individuality of the Village lifestyle while reflecting its charm and history. With its upscale yet approachable ambiance and intuitive service. Complimentary WiFi, turn-down, fitness center. It’s coming through the grapevine! The Jade Hotel’s new American restaurant and bar, Grape & Vine, embraces the charm of New York’s vibrant Greenwich Village neighborhood. Grape & Vine, which derives its name from the legendary, mid-nineteenth century bar, Grapevine Tavern, is known to be the origin of the popular phrase, “I heard it through the grapevine”. Grape & Vine is a vibrant American Restaurant & Bar serving artisanal, market-driven fare in an elegant and artsy setting. With its sensual ambiance and engaging service, the Grape & Vine Restaurant & Bar is a casual chic Village oasis. ... more   less 
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