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“Convenient, but noisy” 3 of 5 stars
Review of Comfort Inn Midtown West

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Comfort Inn Midtown West
3.0 of 5 Hotel   |   548 West 48th Street, New York City, NY 10036 (Midtown)   |  
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Ranked #313 of 464 Hotels in New York City
New Smyrna Beach, FL
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Convenient, but noisy”
3 of 5 stars Reviewed June 26, 2014

We stayed here for a night before and after a cruise. This hotel is an easy 2block walk to Pier 88. There is currently noisy construction going on across the street which stops around 5:00pm. We made the mistake on our return to accept a room on the first floor which happened to be ready when we arrived at 11:00am. However at around 6am the lobby area, where breakfast is served, becomes extremely noisy (mostly chairs and tables being dragged across the floor constantly). Do not accept a first floor room unless you are a very early riser. Otherwise the rooms are comfortable and clean if not very compact and the staff helpful and friendly.

My hint to the hotel - how about some area rugs and pads for chair and table feet.

Room Tip: Do not take a first floor room.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jsoto5128, General Manager at Comfort Inn Midtown West, responded to this review, July 10, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Juan A. Soto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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262 reviews from our community

Traveler rating
    74
    107
    60
    15
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Chapel Hill, North Carolina
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 26, 2014

This hotel was recently updated and our room was attractive and clean! The staff was as friendly and helpful as any in a 4 star hotel. About a 10 minute walk to the subway through a safe residential neighborhood. Good breakfast included. We will stay there again!

Room Tip: Do ask for a room in the back as there is noisy construction in the front. If you have internet prob...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jsoto5128, General Manager at Comfort Inn Midtown West, responded to this review, July 10, 2014
It's great to hear you had a wonderful stay! So happy that you enjoyed the amenities we had to offer at the Comfort Inn Midtown West. Thank you for the review and we hope to have you again as a guest in the future!

Juan A. Soto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed June 20, 2014

This hotel is located within walking distance of the theater district, Times Square, Empire State Building, bus and subway plus the facilities are very nice and the staff is great! The rooms are small but most New York hotel rooms are. No closets or dressers - hanging space for six items and some shelves. We had a room with 2 double beds with a desk between the beds. We found it was easier to keep clothes in the suitcase. The breakfast includes eggs and a meat plus the usual yogart, fruit, bagels, juice, cereal - more than enough to keep 5 teenage girls and their chaperones happy. The lobby where the breakfast is located gets full later in the morning - only a few tables. If you wait much past 8:30 you will be eating breakfast off your lap. Coffee is available all day. Coffee maker in the room was nice but plugs were limited. Coffee maker is on the wide window ledge but no plug - had to move stuff off the desk to make room for the coffee maker - no big deal. The staff was very helpful regarding buses and restaurants. Great place to stay for our Girl Scout trip.

Room Tip: Rooms on the front of the hotel will get construction noise starting about 7AM.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jsoto5128, General Manager at Comfort Inn Midtown West, responded to this review, July 10, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Juan A. Soto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conn.
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 19, 2014

This hotel is located in the Hell's Kitchen section of the city. Walking distance to Times Square, Grand Central Station and Broadway. Close to subway station to get anywhere else. The hotel room is small but very well kept. We had one queen size bed. Very neat and clean. Bathroom was clean and the room had a coffee maker. The hotel is very quiet from inside and outside noise. Nice big window to look out from making the room bright. The only issue was the AC is near the bed and you can feel it on you. It didn't really bother me at all but if you don't like that you may want to check out a larger room with two beds so you are not close to the a/c. They supply 24 hour free coffee, tea and hot choc. The breakfast is nice with homemade waffles and waffle iron, oat meal. eggs, ham, cold cereals, toast , bagels and muffins. That was all included in the price. Not a bad deal considering that would be an extra expense if you went out for that at NY prices. The hotel was helpful with directions and had maps if you needed them. I found it to be a good location for walking to places and getting the subway. I would stay here again on my next visit and would recommend it to others looking to stay in that area.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jsoto5128, General Manager at Comfort Inn Midtown West, responded to this review, July 10, 2014
Thank you so much for the great review! I will make sure to let our Housekeeping department know your comments on the room cleanliness. They will really appreciate it! Our breakfast is great, isn't it? I'm happy you were able to partake in our complimentary breakfast and that you enjoyed the rest of your time with us. We hope to have you as a guest again in the near future.

Juan A. Soto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 18, 2014 via mobile

Just back from our first trip to new York with my two sisters.the hotel very friendly staff. The rooms are not huge tho we had two double beds in it but it is more than adequate as we were out all day. Only coming back later at night to sleep.breakfast was good tho dining area small but we were always lucky to get table. It's only ten minutes walk to times square and really central for everything.would definitely go back to stay there again

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jsoto5128, General Manager at Comfort Inn Midtown West, responded to this review, July 10, 2014
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Juan A. Soto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2014

My parents have been wanting to go to NYC for some time now. When they finally gave me the go ahead I jumped on hotwire and booked our vacation. My Dad had just started using a powered wheel chair, so I made sure to let hotwire know that we needed a wheelchair accessible room, however, when we got to the hotel, we weren't able to even get the wheelchair in the room we had booked. Jon Graziano was the gentleman working the front desk, and he went above and beyond, multiple times, to fix the problem. Comfort Inn may not be the first name you think of when you go to New York City, but I can't imagine a hotel anywhere having better service.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jsoto5128, General Manager at Comfort Inn Midtown West, responded to this review, July 10, 2014
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Juan A. Soto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 9, 2014

I travel often for work and have stayed at a lot of hotels in the area that are 5 stars. This hotel was booked for me by my assistant and i and so glad that she did. When i checked in to the hotel i was greeted by Jon and the front desk. His smile and attitude made it clear that he loves his job and is happy, which is important this day and age. There were a few other people at the front desk as well waiting to check in and he made it his priority to make us all feel important and top priority. Upon check in he handed me my key which i found nice ( other hotels i have been to just yell out the number ) He also gave me a card with his name on and informed me if i need anything reservations for dinner, direction etc that he would be more then happy to accommodate. He did make me reservations for dinner and booked me tickets to see a show. Because of him i will be back the next time i am in NY.

Kristen C.

Room Tip: Rooms to the back of the hotel are more quiet due to construction on the street.
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jsoto5128, General Manager at Comfort Inn Midtown West, responded to this review, July 10, 2014
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Juan A. Soto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Midtown West

Address: 548 West 48th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #313 of 464 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn Midtown West 3*
Number of rooms: 89
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