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“Very friendly” 4 of 5 stars
Review of Comfort Inn Midtown West

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Comfort Inn Midtown West
3.0 of 5 Hotel   |   548 West 48th Street, New York City, NY 10036 (Midtown)   |  
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Ranked #337 of 466 Hotels in New York City
Glasgow, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very friendly”
4 of 5 stars Reviewed June 18, 2014 via mobile

Just back from our first trip to new York with my two sisters.the hotel very friendly staff. The rooms are not huge tho we had two double beds in it but it is more than adequate as we were out all day. Only coming back later at night to sleep.breakfast was good tho dining area small but we were always lucky to get table. It's only ten minutes walk to times square and really central for everything.would definitely go back to stay there again

  • Stayed June 2014
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank pollyolly13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jsoto5128, General Manager at Comfort Inn Midtown West, responded to this review, July 10, 2014
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Juan A. Soto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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343 reviews from our community

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Oklahoma City, Oklahoma
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2014

My parents have been wanting to go to NYC for some time now. When they finally gave me the go ahead I jumped on hotwire and booked our vacation. My Dad had just started using a powered wheel chair, so I made sure to let hotwire know that we needed a wheelchair accessible room, however, when we got to the hotel, we weren't able to even get the wheelchair in the room we had booked. Jon Graziano was the gentleman working the front desk, and he went above and beyond, multiple times, to fix the problem. Comfort Inn may not be the first name you think of when you go to New York City, but I can't imagine a hotel anywhere having better service.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Joey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jsoto5128, General Manager at Comfort Inn Midtown West, responded to this review, July 10, 2014
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Juan A. Soto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 9, 2014

I travel often for work and have stayed at a lot of hotels in the area that are 5 stars. This hotel was booked for me by my assistant and i and so glad that she did. When i checked in to the hotel i was greeted by Jon and the front desk. His smile and attitude made it clear that he loves his job and is happy, which is important this day and age. There were a few other people at the front desk as well waiting to check in and he made it his priority to make us all feel important and top priority. Upon check in he handed me my key which i found nice ( other hotels i have been to just yell out the number ) He also gave me a card with his name on and informed me if i need anything reservations for dinner, direction etc that he would be more then happy to accommodate. He did make me reservations for dinner and booked me tickets to see a show. Because of him i will be back the next time i am in NY.

Kristen C.

Room Tip: Rooms to the back of the hotel are more quiet due to construction on the street.
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Kristen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jsoto5128, General Manager at Comfort Inn Midtown West, responded to this review, July 10, 2014
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Juan A. Soto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Russell, KY
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed June 5, 2014

My two daughters and I recently spent four nights at this hotel during a theater trip as part of a Travelocity package. It was about a fifteen minute walk to midtown for us. There was construction going on across from the hotel and at the end of the street, so that was a problem--construction at 7 am; however, that wasn't the hotel's fault. We had a sound machine with us which helped; plus, I had brought earplugs because NYC is always noisy compared to home. (None of us used earplugs though.) Our two double bed room was small, but there was enough room to walk around without bumping into walls and each other. The beds were very comfortable and so were the pillows. There were shelves built into the walls for storage that included six hangers that folded down. There was a desk between the beds with a seat that fit underneath. Two people could share it easily. The bathroom itself certainly wasn't huge, but the shower was roomy. The staff was always welcoming and helpful, and I told them it was the friendliest hotel that I've ever stayed at in NYC. (I've visited about 20 times.) The breakfast was complimentary and had great variety: eggs-both scrambled and hard boiled, sausage or ham, breads, pastries, yogurt, and waffles. The breakfast area was small, so we took ours back to our room each morning. There was an ice machine on the lowest level, C, that was free to use and a vending machine as well with snacks and drinks.There were two rooms just off the lobby, so I would make sure that you request anything but those. I can imagine the noise level would be troublesome. There was a computer available in the lobby/breakfast area to print boarding passes for free. The hotel also stored our luggage on our last day.

Room Tip: We stayed on the second floor which was very handy for coming and going to avoid waiting on the one...
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank clanwilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jsoto5128, General Manager at Comfort Inn Midtown West, responded to this review, July 10, 2014
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Juan A. Soto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Melbourne, Australia
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed June 4, 2014

Ok, it was Memorial Day weekend, Ok, it's central New York. I didn't expect much above three-star, but seriously - $350 per night for this?

The young lady on the desk had some attitude, and brusquely assigned us a room immediately off the lobby. I was hesitant, but we were running so late we had no time to argue.

Ugh, Got in at nearly 1am after a show, to be woken at 5am (Sunday) to the racket of staff preparing breakfast, then continuous racket until we gave up at 6.30am. Right outside the (very thin) door.

The desk was very obviously aware of this problem, and offered us a laughable $20 discount. I declined and responded that 50% was closer to the mark - and that I would rather give them a roasting on TripAdvisor than accept a paltry $20.

These rooms should not even be there. The hotel has obviously made use of some dead space and is trying to milk every last dollar.

Maybe if occupants were advised that they are paying for a half night's sleep ... ?

Room Tip: Do not under any circumstances accept a room on the entry level to the left of the lobby (I think th...
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  • Stayed May 2014, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Trevor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MIAMI
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 4, 2014

I'm usually a snob about hotels but I was in town for business and this place is great. Small but clean and economical, and walking distance to theater district and Midtown. The staff is friendly and helpful, and breakfast is included.

Room Tip: The hotel is small, so maybe something away from the street, where there was construction going on i...
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank EARTHLINGTOURIST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jsoto5128, General Manager at Comfort Inn Midtown West, responded to this review, July 10, 2014
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Juan A. Soto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 1, 2014 via mobile

Nice place to stay. Was reasonably priced and reception staff were nice and friendly. A good base to explore from. Only problem was the building work going on across the street, very noisy at 6.30am!

Rooms were clean and I would visit again. Lots of reviews saying the rooms were small, yes they are but it wasn't a problem for us at all. The bed was plenty big enough :)

Stayed April 2014, traveled as a couple
Helpful?
3 Thank Katie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Comfort Inn Midtown West

Address: 548 West 48th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #337 of 466 Hotels in New York City
Price Range (Based on Average Rates):
Hotel Class:3 star — Comfort Inn Midtown West 3*
Number of rooms: 89
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