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“Got charged for someone elses meal as well as my own - awful customer service” 1 of 5 stars
Review of The Strand Bistro

The Strand Bistro
33 West 37 Street, New York City, NY 10018 (Midtown)
+1 212-584-4000
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Ranked #1,370 of 11,181 Restaurants in New York City
Certificate of Excellence 2014
Price range: $15 - $32
Cuisines: American
More restaurant details
Restaurant details
Dining options: Dinner, Lunch, Late Night, Reservations
Dining style: Casual Elegant
Neighborhood: Midtown
Cross street: Between 5th and 6th avenues
Transit: Stops Subways 34th street and 6th avenue. R, N, Q, W, B, D, F, V. A, C, and E trains to 34th Street and 8th Avenue
Description: Located in The Strand Hotel in the Fashion District, The Strand Bistro serves new American cuisine, with contemporary influences. Chef Jason Krantz has created a menu that reflects the influences of his past, with an intuitive nod towards current, and evolving trends. As trends in the fashion industry are forever changing, there will always be those classic styles that remain timeless. Cuisine is very much the same way and Chef Coby Farrow demonstrate's this with his new menu. With a cozy and inviting lounge, a fireplace, and an enchanting fish tank (yes that's right a big fish tank!) The interior is quirky yet comfortable. There is a place to lounge, place to wine and place to dine, and after dinner you can have a cocktail at our relaxing roof top lounge at The Top of the Strand with stunning views of The Empire State Building.
Chester, United Kingdom
1 review
“Got charged for someone elses meal as well as my own - awful customer service”
1 of 5 stars Reviewed March 31, 2014

Went to the bistro on the 22nd March and at the end of the meal was presented with another table's bill. The waiter then bought our bill over which we duly paid and I specifically asked if he had charged the other table's bill to me credit card, he replied that he had, but had since cancelled the payment.

When my credit card bill arrived I had in fact paid for the other table's meal. Despite several phonecalls to the hotel who eventually acknowledged the fault was with them - although they never called back as promised to notify me of this. They also assured they would credit my account which they haven't done, so my bank are now pursuing them.

Given that this was their mistake I feel the customer service I have received has been appalling which is a shame as the emal we had was really very good.

  • Visited March 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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129 reviews from our community

Visitor rating
    64
    40
    13
    7
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Nanuet, New York
Reviewer
4 reviews 4 reviews
4 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“A Great Evening”
5 of 5 stars Reviewed February 17, 2014

The total dining experience was great. The décor was inviting and the food and service was exceptional. Wait staff very attentive and helpful. Menu has some wonderful variations of dishes commonly served. Chef's Specials were really special. If your in the neighborhood don't pass it by.

  • Visited February 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Senior Reviewer
9 reviews 9 reviews
9 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Amazing Valentines Day Meal”
5 of 5 stars Reviewed February 17, 2014

This was my second time at the Strand Bistro for a holiday meal and it was amazing. Each course was beautifully presented. The pork belly was delicious, the goat cheese napoleon looked like a piece of art work when it arrived at the table. The scallops were perfectly cooked. It was a wonderful meal from beginning to end. A perfect way to spend Valentines Day!

  • Visited February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wildwood, New Jersey
2 reviews
2 helpful votes 2 helpful votes
“"Excellent Latin Band"”
5 of 5 stars Reviewed February 17, 2014

Beautiful Ambiance, Nice staff, and good food. Was recently there on a Wednesday night and simply loved the Latin band who played many of my favorite Gypsy King music.

Can't wait to go back.

Visited February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roseville, CA
Contributor
11 reviews 11 reviews
4 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Delicious!”
5 of 5 stars Reviewed February 16, 2014

Loved the ambiance, cozy fireplace, book-lined walls. Felt like I was in a friend's home! Dinner was delicious, waiter knew how to help choose the best wine for the meal. Chef sent over homemade apple cider, perfect to warm us up on a snowy night. The salmon was delicious. Breakfast was also delicious. Appreciated their healthy menu!

Visited December 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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