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“Great visit” 5 of 5 stars
Review of Refinery Hotel

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Refinery Hotel
5.0 of 5 Hotel   |   63 West 38th Street, New York City, NY 10018 (Manhattan)   |  
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Ranked #15 of 452 hotels in New York City
california
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great visit”
5 of 5 stars Reviewed June 8, 2014

Great staff and service , especially the bellman Patrick. Would recommend as the place to stay in midtown close to Times Square and walking distance to downtown
It was close to a number of subway stations so we could catch a variety of different lines

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, June 9, 2014
Thank you for your kind words about our staff and our location zargon1. We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,015 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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English first
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 8, 2014

A really nice hotel with comfortable beds and an extremely nice staff. The hotel is close to broadway shows which allows you to walk. The rooftop bar is very nice but a little noisy for the older crowd. Breakfast at the hotel was great and very affordable. Would recommend staying here.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, June 9, 2014
We appreciate your recommendation, Klamland. We are glad you enjoyed a comfortable stay and look forward to you visiting us again soon.
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chicago
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 8, 2014

All flights were cancelled into O'Hare and I needed to rebook a hotel for the night in Manhattan. Staying here at least turned a bad situation into a very nice evening. Great hotel, love the décor, outside areas, and the entry lobby is stunning. My room was one of the smallest and yet it felt more like my own little studio apartment than a small hotel room . Kudos to the design team. I will be returning on my next trip to NY!

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, June 9, 2014
lkchgo, we are glad that you found us and enjoyed your stay. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 8, 2014

When I travel on business, it's the small things that count. I don't have time to screw around and I want things done right. I arrived at midnight. No greeting from doorman--he asked me if I wanted a cart as if to handle my own luggage--nice! They Missed my wake up call the next day. At one point I asked someone at the front desk for an envelope for all my receipts. He scoured drawers but nope--no envelopes. That seems hard to believe. I had laundry done and when I called down to ask when it would be delivered, I got the run around-put in hold, hung up on, non-answers. If you're young and like thumping disco in the lobby-fine. If you're a business traveler, no.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, June 11, 2014
Thank you for your feedback, Kdawgwarrior, we will be thoroughly reviewing the details of your comments with our team and will continue to improve in all areas you mentioned. We hope that you will consider visiting us again in the future for a more refined experience of our customer service.
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Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 7, 2014

We were here on vacation. The hotel service was great, the rooftop terrace bar has a wonderful view and atmosphere. The decor is beautiful and room amenities are what you would expect. Can't beat the location either. It's an easy walk to Broadway, Rockafeller Center, Radio City Music Hall, etc.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, June 9, 2014
Thank you for posting PhotographyNut. We look forward to having you stay with us again in the future.
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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 7, 2014 via mobile

This is a very stylish midtown hotel. It has a "hip", industrial feel to it, which we really liked.
We thought our room was a bit too small, but then again this is New York and we went for the cheapest room category..
We thought the free coffee to go in the Lobby added a very nice touch - you grab your coffee and are ready to explore the city.
What we really liked was the rooftop bar. It's a very nice space, and we enjoyed having a lively open air bar right in our hotel..

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, June 9, 2014
EdTheEd, thank you for your review. We are so happy to hear you enjoyed Refinery Hotel and are looking forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 6, 2014

I have to admit to being a review reader rather than a writer, but having returned from NYC this week I am compelled to write a review for this particular hotel. Quite simply it's excellent!

You may expect the atypical hard-faced 'New Yoika' team to be running this hotel, but it's the complete opposite and a welcoming surprise.

Not only is the hotel chic, it's also comforting and welcoming. From the bellhops (Hi Patrick & Basha!) to the concierge and the housemaids, (whoever services room 1009 is very kind and friendly)

Our Scottish group of girls were welcomed, wished Happy Birthday, Greeted and adieu'd as we came and went during our stay.

Rooms are spacious & clean, Rooftop Bar is totes Frabjous too!

Location is advantageous for landmarks - and for fabricaholics like me W38th street is the place to be!!

Pricewise, as us girls shared a spacious room, it worked out to be a great worthwhile deal

Loved it - thank you guys xx A. Alexander

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, June 9, 2014
Thank you Amanda A for your kind words about our staff and our location! We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Refinery Hotel

Address: 63 West 38th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #15 of 452 hotels in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Refinery Hotel 5*
Reservation Options:
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