What a delight the Refinery Hotel was. As soon as we approached the front doors we were greeted with smiles and offers of help. This continued throughout check-in and even at the elevator doors. It was first class service, but a with a casual, low-key feel. We never felt it was being done for a tip or anything other than good customer service.
The hotel was also very clean and beautifully decorated. We were pleased and surprised by the creative wall murals, the unusual lighting and even the lovely setting in the hall. And the rooms were very spacious! Especially for a New York hotel.
After checking in, Hannah from front reception called up to be sure we were satisfied with the room. Which of course we were! The front desk was always willing to help us with anything, including finding a midnight cookie!
I would definitely recommend this hotel. And I would stay there again in a New York minute!
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