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“Hats off to The Refinery!!!” 5 of 5 stars
Review of Refinery Hotel

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Refinery Hotel
5.0 of 5 Hotel   |   63 West 38th Street, New York City, NY 10018 (Midtown)   |  
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Tripadvisor Fan Special!
Ranked #16 of 463 Hotels in New York City
Certificate of Excellence 2014
Waterford, Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Hats off to The Refinery!!!”
5 of 5 stars Reviewed April 26, 2014

We thoroughly enjoyed our stay at The Refinery. The hotel is exquisite, tucked on a quiet street off 6th Avenue, and only a hop,skip and jump ( excuse the rabbit references, we were there for Easter weekend) from The shopping Mecca of Macy's and the bright lights of Time Square.
The decor of The Refinery , once a Hat factory, I believe, is cool and sophisticated, however the welcome we received was a polar opposite. The front desk staff were so warm and welcoming, with a genuine interest in the guests, even commenting on my sisters hat as a nod to the history of the building.
The extra special touches like my birthday card, bottle of wine and cake were absolutely fabulous and so thoughtful. I would like to mention Annie, who lights up the check in with her friendly smile and charming manner. Her personal message left on the telephone answering machine was, in my opinion above and beyond the call of duty. Thank you.
My mum, sister and I although of different generations would unanimously agree that The Refinery met all of our needs and exceeded our expectations.
If you do stay, trust me on this one..... GO TO THE ROOFTOP BAR!!!! I will say no more, find out for yourselves ;-)

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, May 5, 2014
We are happy to have exceeded your expectations, feebee3, and hope you will be staying with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,536 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (369)
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English first
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 26, 2014 via mobile

Lovely hotel, brilliantly located, but street noise was a problem through the night. Made up their own rules about when we were able to go into the bar with my 15 year old daughter. One evening it was fine as the hotel bar serves food, the next we were refused entry and sent to the other bar restaurant attached and on checking out (having complained about the strange rules or policy) we were all...including the 15 year old, invited to go up to enjoy the rooftop bar which was not serving food. They seem to be more interested in being a bar than hotel.

Stayed April 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Washington, New York
1 review
5 of 5 stars Reviewed April 26, 2014

The young lady who checked me in - Renita was amazing! I also came across Mr. Bassim who made sure I got the room I requested. He was also warm and friendly. The rooms are well decorated & well supplied. All the staff members I came across were also nice and helpful. They were genuinely glad to be of assistance. Overall, it is a fantastic hotel and I enjoyed my stay immensely. I cannot wait to return...

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, May 5, 2014
We look forward to welcoming you back on your return visit, Giovanni T--thank you for posting.
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Piedmont, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 25, 2014

We recently had a wonderful stay at this lovely hotel which has been re-purposed in to a beautiful and fun place to stay in NYC.The decor is is chic and artistic with great overall ambiance, there is just a fun overall vibe happening within the property day and night.
From the minute we arrived and were greeted by the doorman and every one we encountered during our stay provided us genuine and sincere guest service. One such person that stood out and won my wife's heart was Albert Almonte, he always had a smile and was most helpful and accommodating on so many occasions during our stay.
We very much enjoyed the cozy lobby bar, the hip and fun roof top bar with outstanding views and cocktails and the restaurant delighted us too.
This is a true gem of a hotel located in a great area of NYC, close to Bryant Park, Fifth Avenue and The Theater District.
We will be back, as I believe this will be our go to hotel in NYC going forward.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, May 5, 2014
Gregory L, thank you for your kind words. We hope you will be visiting us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 25, 2014

Heading to New York is always a treat, especially when meeting friends for dinner and drinks. Deciding to make a night of it, we did some research and settled on the Refinery Hotel. Everything from check-in to check-out was a breeze, with very friendly staff. The room was well-decorated with a comfortable bed and modern touches. We even enjoyed drinks in the very cool rooftop bar with views of a beautifully lit Empire State Building. Great location (walkable to many attractions) and reasonably priced -- I recommend to anyone looking for a great hotel in the heart of NYC.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, May 5, 2014
Thank you for your recommendation, hc555. We are glad that you enjoyed your stay with us and we look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, MD
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 25, 2014

There are many New York hotels at all different price levels and locations but the Refinery Hotel has a great location and is not overly expensive. On a recent trip we were able to walk from Penn Station with our small rolling overnight suitcases as well as easily walk to the New York Public Library, Lord and Taylor, and restaurants as well as nearby theaters. The staff gave us a warm welcome and continued to be helpful and gracious. Our room (Studio Queen - upgraded to Studio King) was comfortable and quiet with a great walk-in shower, large screen TV and free Wi-Fi. The imaginative contemporary decor included references to the hotel previous existence as a series of lofts where hats were made. We'll use this hotel again on our next NY visit.

Room Tip: Rooms on higher floor have better views (also cost more).
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, May 5, 2014
Glencliffe--thank you for your review. We look forward to welcoming you back to Refinery Hotel on your next visit to NYC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pelham Manor, New York
1 review
5 of 5 stars Reviewed April 24, 2014

I had the pleasure of hosting 15 of my daughter's friends at the Refinery Hotel in NYC while she celebrated her Sweet 16. The celebration was more special due to the stay at the Refinery Hotel. The staff was exceptionally friendly and overly accommodating. They even surprised my daughter by leaving her a "Happy Sweet 16" cake in her room to share with her friends when they returned from being out for the evening. While checking in I asked if on a moment's notice the hotel restaurant, Parker and Quinn, could accommodate the girls for a quick snack before they left to see a matinee on Broadway. The quickly put together an area for 17 people to have belgian waffles before we left 45 minutes later to see the show. The rooms were beautifully decorated, spotlessly clean and very roomy for a NYC hotel. I would recommend staying at this hotel to friends and family, and most definitely would stay there again. The location was great. Walking distance to Grand Central, and 1 block off of 5th Avenue for shopping.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, May 5, 2014
Thank you for your post, PPL123, we hope you will be visiting again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Refinery Hotel

Address: 63 West 38th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #16 of 463 Hotels in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
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