I stayed at The Refinery with my three kids (aged 21, 18 and 16) in a family room. Even though I agree with some of the critical remarks, I hit the excellent button for the service at the Refinery. Sadly enough I had to postpone my trip to September as my youngest brother passed away unexpectedly in August. I collect tealight holders and had several packages sent to the hotel. When I arrived at the hotel Ms. Renita Mattaeus immediately offered her condolences and assured me no storage would be charged for the packages, which she had kept in her office. I was touched by this truly personal service. As some of the packages didn’t have my name on it, they were hard to trace. Ms. Renita Mattaeus and the entire staff went well beyond the call of duty to look for them until the last day of our stay. The packages were either put in my room or the staff left a card with complimentary cup cakes to explain what they had come up with. Finally only one package was still missing when we left, but Ms Renita Mattaeus promised to keep me informed by email.
As I happened to celebrate my 50th birthday in NY, I was offered a complimentary bottle of wine on the occasion.
Well located within walking distance of shops and major attractions, underground nearby
We got excellent recommendations for breakfast and dinner.
The staff’s dress is in line with the industrial look and feel of the hotel. The front staff is keen to assist in any way they can, the doormen are very friendly.
Good room size, comfortable beds (quality duvets ànd blankets),upscale furnishing.
Flawless wifi, widescreen tv with many channels, ,IPod dock, light switch with options bright or relax both in the room and in the bathroom (handy during the night).
Excellent : proper hair dryer (actually blowing hot air and not puffing) ; blinds and curtains blackout the room very efficiently, free morning coffee in the lobby is a plus.
The bathroom door closed shut, also the panneled window offered enough privacy in the bathroom (my daughter and I never felt awkard with the boys in the room)
The storage space in the room is really cramped for 4 people : closet too narrow, tiny drawers, no luggage rack (suggestion : put safe somewhere else, which allows for extra shelves in the closet)
Bathroom : open garbage bin (content visible ), shower tap hard to manipulate (at first you get the impression the hot water is not working), no magnifying mirror.
The noise and poor light at the Parker and Quinn inconvienced even my young folk, but that seems to be common in many NY restaurants.
The rooftop bar was a bit of a disappointment : one of the elevators is reserved for visitors to the rooftop bar, which make you feel second class as a hotel resident (especially with a bouncer and velvet ropes present). It was not advertised anywhere that formal dress is required, so my son was not allowed up and there was no point going on my own. Hence, we didn’t couldn’t enjoy the views from the top with a cocktail in our hands which was a pity.
However, the hotel management makes a real effort to improve things and on the whole the pros of this boutique hotel undoubtedly outweigh the cons.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Your kind words and thoughtful, balanced review mean a lot to us, MMN-2930. Thank you, we look forward to your family's next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.