Where to START! This place in Excellent! My wife and I had come to New York to attend Surtex, a show for Artist to Exhibit art for potential licensing. Well, the first day we had to rush by and asked if the hotel could watch our baggage until check in time. That time would be three hours away. Yes, that was the answer. Next, the BIG SURPRISE!! When we came back the Management and Staff greeted with an upgrade!!!! We went from a nice room to a spacious Executive Suite for our entire stay!!! Wow! Incredible!! I know, lots of capitals and exclamations, but this is way cool . . . The executive suite is twice as large and plenty of space. One really cool thing through the whole stay is wine between 6 to 8 pm nightly. What can I say about the staff. Every kind word and super genuine in their delight to be helpful. We really began to not want to leave the Refinery Boutique Hotel as the final day of departure approached. To summize, excellent staff, plus wonderful suite made for a stay that will remain with my wife and I forever!!! We will return as soon as possible. This will be our stay of choice. The owners know how to make a great hotel. Plus, the rooftop deck, which is not open at this time, will be a hit!!! Have a great stay at the Refinery!!!