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“Great hotel, with a few minor irritants” 4 of 5 stars
Review of Holiday Inn NYC - Lower East Side

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Holiday Inn NYC - Lower East Side
4.0 of 5 Hotel   |   150 Delancey Street, New York City, NY 10002 (Formerly Holiday Inn New York City-Manhattan) (Lower East Side)   |  
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Ranked #137 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
London, United Kingdom
Level Contributor
43 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Great hotel, with a few minor irritants”
4 of 5 stars Reviewed March 11, 2014

Great hotel in a good location to explore the Lower East Side. Staff were friendly, always saying hello whenever I passed the front desk. They allowed me a very early checkin from my redeye flight, which was greatly appreciated.

The room was spotless. and relatively spacious by New York standards (I've stayed in about 50 over the years). I was given a handicap accessible room for some reason, but I liked the wet room shower a lot. The bed was very comfortable with plenty of pillows, and I always had a great sleep. The internet was fast and free. The large modern TV had lots of channels. The heater was kinda noisy, but I was fine with that. No significant noise from outside.

Although for a new hotel, you could hear much of what went on in the adjacent rooms - the soundproofing is poor and your privacy is severely compromised - not what you'd expect from a hotel built just a couple of years ago.

Overall though, a positive in-room experience. There were a few relatively minor issues.

The first morning, room service breakfast arrived, with plastic cutlery (ew) and the fruit item missing. I called to ask what the "right and on time guarantee" meant, I was told "it's just a slogan". I was asked if it arrived at the right time, I said "yes it was on time, but it wasn't right, was it?". They did then comp me the whole thing, which was unexpected but nice.

Later that first day, housekeeping didn't show up at all, which was kinda annoying.

I left when the clocks went forward, so to be sure of my alarms I arranged a wake-up call with the front desk, the clerk volunteered to make another one 15 minutes later. Unfortunately, neither of these alarm calls were made to me. Luckily I had woken up with my phone alarm, else I'd have missed my flight.

Overall, I enjoyed it, and I would certainly stay again.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this review, March 15, 2014
Greetings Kenny353,

Thank you for sharing your experience with us. We greatly appreciate you choosing our hotel as your accommodation of choice while visiting the city. Please accept my sincerest apologies for any inconvenience you might have experienced throughout your stay. We always strive to make each of our guest stay as flawless and memorable as possible. We are taking your concerns seriously and have forwarded them to the appropriate people. We hope you continue to choose us in the future and look forward to your return.
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445 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Sydney, Australia
Level Contributor
52 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed March 10, 2014

I loved this place, and would definitely stay here again.

First off, location isn't great, particularly if you're new to New York. That being said, it is right on top of a Metro station that has a number of lines running through it which makes it a lot easier. But for those of you who have been to New York before, this place is great. The rooms are spacious by NY standards, and secondly, the place is very very competitive and reasonable. We booked our hotel room about a week before staying here, and it was one of the cheapest we could find.

The staff are also incredibly helpful - assisting us with every little aspect from printing off our Statue of Liberty tickets, assisting us with checking in to our flights, organising a town car for our transfer to JFK airport. This may have been the most welcoming aspect of the stay at the Holiday Inn.

We had also requested a room on a high level that was quiet - this request was adhered to, and we slept soundly.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this review, March 13, 2014
Hello Thalius,

Greetings from the Holiday Inn NYC-Lower East Side family! Thank you for your amazing 5 Star Review. We are so delighted to read your stay with us was Excellent. Our hotel staff would like to thank you for your kind words, we certainly welcome you back with open arms and look forward to your next adventure in the city that never sleeps! Happy and Safe travels.
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Naguabo
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed March 8, 2014

I just stayed in this hotels and I loved everything about it. The location is perfect with the subway station just a minute away and Little Italy and Chinatown just a few blocks down. Perfect if you want to explore Manhattan.
The hotel was very clean; not a thing out of place. The room looked new and it was cozy and comfortable. I got a corner room to the back of the hotel so it was very quiet and peaceful.
I ordered from room service and the food was great as well as the service.
The staff were very friendly and helpful and always made sure to greet me every time I walked by the front desk. I felt really welcome.
All in all, I loved the hotel and I can only say positive things about it. I would recommend it to anyone and I would absolutely stay there again.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this review, March 8, 2014
Greetings RomyFD,

Thank you for your terrific feedback! Our Holiday Inn NYC-Lower East Side family is thrilled to read you experienced an excellent stay with us. It's great you enjoyed exploring the Lower East Side, Little Italy, and Chinatown. Retro Bar and Grill is a terrific restaurant located right in our hotel, their menu options are delicious and just perfect after a long day of sightseeing. I am glad our hotel staff made such a positive impact throughout your stay. Our team values are to treat each and everyone of our guests like a member of our own family. Please make us your home away from home and choose our hotel on your next adventure to the Big Apple! Happy and safe travels!
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Irvine, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 7, 2014

We stayed at this hotel March 3 and 4 and it was a delightful stay. All of the staff members I encountered were just so pleasant and helpful. The room was super clean and comfortable. The price was really great. It was booked by accident when mistakenly gave my husband the wrong address of where we needed to be in NYC. Thankfully it was only a half our train ride to our destination. What I also loved about the location is that it was downtown so away from most of the midtown bustle and very close to the subway. We walked to Chinatown and Little Italy. Everything was just convenient and I really think this will be our spot when we visit NYC. I didn't use the spa or swimming pool as it freezing cold so I won't rate that.

Overall great stay and much less than the hotel that was walking distance from where we had to go in midtown. Many mentioned the rooms are small but I found them to be quiet cozy. We had king and it was a bit smaller than typical hotels but its NYC. My main focus is on location and cleanliness and it was A+++ with the cleanliness.

Thanks for an incredible stay.

Room Tip: i took others advice and requested a quiet room so that worked out very well.
See more room tips
  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this review, March 8, 2014
Greetings Victoria C,

Thank you for sharing your experience at the Holiday Inn NYC-Lower East Side. It's true what they say, sometimes the best moments happen when they are unplanned. Our Holiday Inn family strives to ensure our guests experience the best customer service possible and we are truly humbled by your words. Its great to read that our hotel location was convenient to your traveling needs. The Lower East Side is a terrific neighborhood, with so much to see and explore, amazing restaurants within walking distance and the subway just 2 minutes away! Thank you again your your recommendation and we look forward to your next adventure in the city that never sleeps!
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 5, 2014 via mobile

I stayed with my boyfriend for 3days & 2nights. It was wonderful. We had a corner room with the view of the city which was amazing at night time. The room was small & intimate. The king bed was extremely comfortable with multiple sheets. The extra pillow was a plus. The shower pressure was good as well. The location was decent. Things were in walking distant as well as a variety of restaurants. The staff was excellent. The Night manager, Sheila Ortiz, was very friendly & helpful with any questions we had. The room service was great as well, delivered on time & very friendly & cooked to perfection. Out stay here was very relaxing & I would definitely stay here again.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this review, March 8, 2014
Greetings Karias10,

Thank you for your amazing review! We love reading our guests feedback and we are so delighted to read that you experienced a relaxing stay with us. Our team strives to ensure that each and every one of our guests feel at home while they are with us. We certainly welcome you back with open arms, and please contact us in advanced for your next booking. Thank you again for your recognition and recommendation. Until next time!
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Gosport, England, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 5, 2014 via mobile

I stayed here with my sister while visiting New York on a 3 day city break in Feb. We had a fab time, the hotel was in a great location for accessing all the sights, with the subway just a 2 minute walk away. We had a standard twin room which was very clean and spacious enough for us. The staff were excellent, friendly and helpful and we would definitely stay here again.

Stayed February 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this review, March 8, 2014
Greetings Gayle D,

Thank you for taking the time to share your recent experience with us. It is fabulous to read that our rooms, staff, hotel location exceeded your expectations. We look forward to your future stays with us, happy and safe travels!
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Dawlish, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 3, 2014

We found this location buzzing and ethnic. The hotel was perfectly located from- 2 min walk - the tube, a short walk from Katz Deli and Chinatown. The hotel staff were friendly and helpful. The rooms were comfortable and very clean. The beds were extremely comfortable as were the pillows. All you need after a busy day sightseeing. Although there was a slight shortage of wardrobe space everything else was perfect for our family trip to NY. Jackie Poole , Dawlish, Devon, uk.

Stayed February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this review, March 4, 2014
Hello Jackie P,

Thank you for taking the opportunity to share your experience at the Holiday Inn NYC-Lower East Side. We are so delighted to read that you enjoyed the vibrancy of our neighborhood and were able to explore the amazing restaurants near us. Thank you again for your kind words and we look forward to your next adventure in the city that never sleeps! Until next time!
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Additional Information about Holiday Inn NYC - Lower East Side

Address: 150 Delancey Street, New York City, NY 10002 (Formerly Holiday Inn New York City-Manhattan)
Phone Number:
Location: United States > New York > New York City > Lower East Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #137 of 468 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn NYC - Lower East Side 4*
Number of rooms: 132
Official Description (provided by the hotel):
On March 19th, 2013, the Holiday Inn NYC - Lower East Side opened at corner of Delancey and Suffolk Street, complete with a widely appeasing ambiance, decor, and amenities. This new, contemporary non-smoking boutique hotel brims with surprises-from the sleek walnut floors in our spacious guest quarters, to the impeccably adorned public spaces. Set in historic heart of Manhattan's Lower East Side, our friendly and familiar hotel delights at every turn, drawing repeat visitors with a heightened level of charm. From the linens to the lobby, the brand new reflects the joy, excitement, and luxury of the modern New York City lifestyle. Step through our boutique-style lobby, and you will instantly be treated with personalize service from our hospitality staff. Within the solace of our hotel, you will find free Wi-Fi, and many modern conveniences, including business and fitness center access and lobby snack shop. Enjoy service from our ever-attentive staff, delicious dishes from the tables of our in-house restaurant, and world-class amenities in the comfort of spacious and stylish guest rooms. ... more   less 
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