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“very nice stay” 4 of 5 stars
Review of Gansevoort Meatpacking NYC

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Gansevoort Meatpacking NYC
4.5 of 5 Hotel   |   18 9th Avenue, at 13th Street, New York City, NY 10014 (Formerly Hotel Gansevoort) (Manhattan)   |  
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Ranked #181 of 456 Hotels in New York City
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“very nice stay”
4 of 5 stars Reviewed July 15, 2014 via mobile

I stayed here for business and had a good stay. cool vibe and clean rooms. staff was not as friendly as i would have hoped for given the price was higher than other places in the area. Noisy in the lobby as well. room was poorly lit so it was difficult to read in the room. Food was good and so many great places to eat in the area. I would stay here again.

Stayed August 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gansevoort_HG, Manager at Gansevoort Meatpacking NYC, responded to this review, July 17, 2014
Dear David K,

Thank you for sharing your experience. We're glad you chose to stay with us, but we deeply regret your visit did not meet your expectations. We strive to offer the highest quality of service and we apologize for any miscommunication that occurred with our team. We appreciate your feedback as it will help ensure that all future stays are nothing short of amazing. Additionally, we're always happy to accommodate special requests and next time, we will gladly supply additional lighting. On another note, we are pleased you enjoyed our well-kept rooms and delicious cuisine. We're thrilled you plan to stay with us again, as we look forward to providing an impeccable stay. Please feel free to email Digital@TheGHG.com for further questions or concerns.

Sincerely,
Gansevoort Meatpacking
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Jersey
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed July 13, 2014

My husband and I found ourselves kid-free for one night, and quickly looked for a place that would be fun and a little different. The rate we found online for the Gansevoort was very good, and the fact that they had a rooftop pool sealed the deal for us on a hot July weekend.

Front desk (Valerie?) was great and upgraded us to a Deluxe room upon check-in. The room was on the 12th floor and was fantastic. Plenty of room, and beautiful views of the Hudson and the rest of the meatpacking district.

Rooftop pool was crowded, but we skulked about until someone left and we could commandeer 2 chairs. We were definitely the oldest people there (late 40s/early 50s) but we really got a kick out of watching groups of girls from bachelorette parties and single guys making their moves on each other. This is quite the scene, so take it for what's it's worth, have a few drinks, and enjoy. Pool was warm and you can enjoy cocktail service in the water, surrounded by Manhattan views. What's not to love? P.S. Just want to compliment the bartenders and waitresses around the pool. Really tight area to maneuver with trays of drinks. Very impressive!

The location is amazing. Tons of interesting shops, beautiful streets and good restaurants. Great to walk along the Highline and to go for a run along the Westside Highway up or downtown. It is really a party zone, so don't expect a quiet night of sleep. Bring earplugs and just surrender to the fact that you're in the most happening area in NYC these days.

We'll definitely be back for another staycation if the price is right.

Room Tip: If you can, get an upper level room for great views.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gansevoort_HG, Manager at Gansevoort Meatpacking NYC, responded to this review, July 17, 2014
Dear guej,

Thank you for the brilliant review. Sometimes all you need is a quick getaway to escape the daily grind and we're thrilled you enjoyed your stay-cation. It's the little details that can make a big impact and we're glad we could provide a room upgrade. We're also happy you had a chance to lounge on our rooftop. Although it can become quite lively, we're pleased you found chairs and enjoyed people watching. We appreciate your compliments and we'll be sure to relay them to the rest of our devoted team. It was a pleasure having you and we look forward to your return.

Sincerely,
Gansevoort Meatpacking
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Leeds, United Kingdom
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 8, 2014

We stayed at the gansevoort for 2 nights having stayed in similar NY hotels. I have never written a review before however feel compelled to do so given the experience and having emailed the following to the hotel and a second email asking for confirmation of receipt a week later have had no response which is really disappointing. Much better New York hotels ...

For the attention of the Reservations Director and Hotel Director

My daughter and I arrived at the hotel on Saturday 14th June just after 09.00 a.m. We didn't expect to be able to check in but were told that our room would be ready soon and that reception would call us when it was available and our luggage would be taken up to the room. My daughter gave the desk clerk the relevant contact phone number to note on our booking.

We didn't receive the expected call and returned to the hotel around 12.30 but our room was not available even though we had been told it would only take a short time to get ready. We left again, returning around 16.30 still not having been contacted by the hotel. We were told the room had been ready at 16.00 and that a call had been made to my daughter's phone. Given that we had been told at 9.00 am our room would soon be ready it was very disappointing for a room only to be ready an hour after 15.00 check in and also not to have received the relevant phone call. We later discovered a call had been made to the wrong number even though at 9.00 am we had been asked to confirm our contact number and had given the one we were using in the US. Clearly records were not updated.

When we got to our room, our luggage had not been taken up and it had a double bed rather than two singles. My daughter went downstairs requesting we be moved to a room with two beds as promised having called and arranged this prior to the trip. My daughter's experience from the manager was not good to say the least. She was asked to provide evidence that this had been agreed and was told that given the time we checked in at 16.30 this would not be an option in NYC on a Saturday night in June. When she challenged advising we'd arrived at 9.00am she was told there would have been a list by 9.00 am and bags would have needed to be in earlier which I doubt very much. The explanation for not having two beds was due to upgrades in bookings and my daughter was told that to get two beds we would have to pay more. When asking what the cost was she was told there were no more rooms as people who had paid more than us had them and hadn't checked in. Very mixed messages, very unsatisfactory and contradictory to say the least. The Manager involved Jonathan from reservations who apologised for some of the comments and arranged a room switch for the second night. From the house Manager all she got was comments on upgrades versus what we had paid. We were assured that the converted sofa bed would be made as comfortable as a hotel bed and we would not know the difference. This was not the case, the bed was concave not flat and my daughter had an extremely uncomfortable and disturbed sleep with the airplane bed on the flight being flatter that the hotel sofa bed.

At the point of leaving reception, my daughter was advised to always get everything promised by hotels in writing to provide evidence, not something I expect to have to do in the calibre of hotel the Gansevoort purports to be. My daughter commented that this level of service and inconvenience is not what we normally receive from hotels and mentioned our stay at the Trump to which she was fold she wasn't at the Trump and they dealt with far less people. The perception we were left with is it's not about service but all about the money at the Gansevoort.

Jonathan from reservations spoke to the manager and asked for a bottle of Champagne to be sent to our room as an apology. The manager said it would be up shortly and asked what time we were leaving the room to arrange for the bed to be made up for our return. Having spent 50 minutes in reception by this time it was 17.20 and my daughter advised we were leaving for a concert between 18.30 and 19. 00 so agreed the bed should be made at 19.00. A bottle of chilled prosecco was delivered at 18.50 an hour and a half after it was 'being sent up shortly'. Had we ordered from room service I am sure it would not have been delivered at that temperature and had I ordered champagne and received sparkling wine would have sent it back.

We subsequently returned back around midnight and were very disappointed to say the least to discover the sofa bed had not been made up as promised and, on going to reception, no one was aware of the position and we had to go through all the details again. The manager was not available and the desk clerk was rude and could not see why the bed not having been made up was an issue. The maid who came to make up the bed said it wasn't her floor but she had heard something
regarding our room. She called her manager to our room who said reception had not passed any instruction on. We moved rooms the next day and my daughter had a much better nights sleep.

Unfortunately on the Sunday afternoon we received equally rude service at the rooftop bar which deterred me from returning to use the bar and restaurant as planned. As part of the Sunday night we had two cocktail vouchers. My daughter ordered drinks at the bar and prior to being presented with the check mentioned she had the vouchers to which the bartender tutted and rudely stated in a derogatory tone 'they don't include a tip' and snatched them before my daughter had the chance to give a tip. This is absolutely appalling and as stated merely meant our going to another local establishment rather than using the facilities at the Gansevoort.

I didn't have time to go through the series of issues again on checking out as my daughter had a surprise birthday lunch planned for me bit I did tell the desk clerk that we had not had a positive experience, were very disappointed with the service received and would be requesting a refund of the first nights stay. I am sure you can imagine my astonishment therefore to receive not only an electronic receipt but also the email below both highlighting the hotels commitment to quality service assuming we'd enjoyed our stay and suggesting we might want to leave positive feedback on tripadvisor !

My daughter and I were very disappointed with the poor service received during our stay and request a refund for the Saturday. Please can you advise when you have made the necessary refund to my credit card.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 5, 2014

Traveled to NYC in July 2014 for my wife's birthday and we loved this cool, hip, modern hotel in the Meatpacking District. Stayed here for 2 nights and loved every minute of it. We were upgraded to a suite with a great view and plenty of space. Paul at the front desk was very helpful and really nice. Can't wait to come back and stay at the Gansevoort Meatpacking!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gansevoort_HG, Manager at Gansevoort Meatpacking NYC, responded to this review, July 9, 2014
Dear Anthony E,

Thank you for the outstanding review. We're sending our best wishes to your wife and we're thrilled you chose to celebrate this special occasion with us. It's the small details that can truly make a celebratory trip memorable and we're glad you enjoyed the room upgrade as well as the beautiful view. Paul and the rest of our team will be pleased to know you had a flawless experience and we'd love to have you again soon.

Sincerely,
Gansevoort Meatpacking
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Bloomfield, Connecticut
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 5, 2014

We stayed at the Gansevoort as part of a large wedding party. The staff was quite helpful at check in. The hotel is in the trendy meat packing district and the surrounding area is quite cool.
Back to the hotel...we had a suite and the space was quite ample for NYC. The bathroom and all its amenties were impressive. The room could have been cleaner, we found some remnants of the previous guests Smore party......

The bar and top floor pool lounge seemed nice, yet we were not able to use it do to the wedding and rain. Our request to make up the sleeper bed after dinner was not honored. Arriving back at 1 am we found the bed not set up.....we had to call downstairs for a person to make the bed up at 1:30 am. It's the little things (execution) that make an average hotel superior.

I would stay agian, but insist on a room not facing the main street as music palyed until 4 am...rough nite for sure.

Room Tip: Get a quiet , clean room
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gansevoort_HG, Manager at Gansevoort Meatpacking NYC, responded to this review, July 9, 2014
Dear CharlesinCT,

Thank you for the detailed review. We're sending our well wishes to the newlyweds, but we sincerely regret your experience was not up to par. We strive to accommodate all requests and we apologize for any miscommunication that delayed your bed to be made. Additionally, our reservations department will happily offer a room farther away from the busy streets and energetic nightlife. We'd love the opportunity to prove our commitment in making your stay nothing short of amazing and we look forward to having you again. Feel free to email Digital@TheGHG.com for further questions or concerns.

Sincerely,
Gansevoort Meatpacking
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Ljubljana, Slovenia
Top Contributor
90 reviews 90 reviews
46 hotel reviews
Reviews in 44 cities Reviews in 44 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 4, 2014

This place is pretty hype, just opposite the Apple Store in Meatpacking. Nightclub on the roof and terrace downstairs. Good place to stay and smell the atmosphere of New York for a few days. Can surely recommend it!

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gansevoort_HG, Manager at Gansevoort Meatpacking NYC, responded to this review, July 9, 2014
Dear MPH010,

Thank you for the fantastic review. We agree, our location is the perfect area to truly have a New York City experience and we're glad you're fond of it. We appreciate your recommendations and would love to have you again soon.

Sincerely,
Gansevoort Meatpacking
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 4, 2014

Without doubt one of the best hotels we've stayed in anywhere. The room was sensational, location to shops and the Highline perfect and overall experience terrific. My only critisism would be that of the bar staff on the roof top bar....a little more of a sincere approach to customers would be appreciated. We all understand tipping in the US is part of the cost however if a good tip is given early it would be good to have staff understand that the service level should follow. Didn't detract too much from what was a great experience and one l would highly recommend to friends and colleagues however get it right as the competition in a place like NY will be fierce!

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gansevoort_HG, Manager at Gansevoort Meatpacking NYC, responded to this review, July 9, 2014
Dear Otto A,

Thank you for the brilliant review. We're glad you had a great experience and loved the Meatpacking District. It's a wonderful location filled with a plethora of attractions and we're thrilled you had a chance to experience all that it has to offer. On another note, we apologize your visit to our rooftop did not meet your expectations. We appreciate your feedback and we'll be sure to relay your comments to the rooftop team. It was a pleasure having you and we look forward to your return.

Sincerely,
Gansevoort Meatpacking
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gansevoort Meatpacking NYC

Address: 18 9th Avenue, at 13th Street, New York City, NY 10014 (Formerly Hotel Gansevoort)
Phone Number:
Location: United States > New York > New York City > Manhattan , West Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Spa Hotel in New York City
#109 Luxury Hotel in New York City
#110 Business Hotel in New York City
#205 Romantic Hotel in New York City
#219 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Gansevoort Meatpacking NYC 4.5*
Number of rooms: 187
Official Description (provided by the hotel):
Gansevoort Meatpacking NYC Hotel, with breathtaking 360 degree panoramic views of New York City and sunsets over the Hudson River, is the first and only luxury, full service resort in Manhattan’s vibrant Meatpacking District. Gansevoort Meatpacking offers a chic retreat from the urban metropolis that redefines the world of luxury accommodations. ... more   less 
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Also Known As:
Gansevoort Hotel New York City

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