My friends and I have stayed at this hotel many times over the last several years and more specifically my family and I have either come to visit or stayed at this location for the last 3 years. I have nothing but good things to say about the hotel staff including the front desk staff, the greeters at the door, the daytime cocktail waitresses and the housekeeping staff. However, after being treated the way I was yesterday I don’t anticipate any one of my friends or family will return. I find myself still mortified by the inappropriate behavior of one particular security staff member. My friends and I who occupied 3 hotel guest rooms as well as one suite had planned to stay for the New York Gay Pride weekend as we have done in years past. Saturday (6/29), the pool area was packed with people, but had a great vibe. On Sunday morning 6/30, the pool had only about 1/3 of guests at the pool from the day before. The pool staff included a young woman and taller young gentlemen and at some point in time there was a bouncer in a dark suit. I was already at the pool with my wife and my friends who were all staying at the hotel. 4 friends had then come to the door of the entrance to the pool when I noticed that they were not being allowed in. Which is completely understandable given that the staff had identified a rule that only hotel guests and friends are allowed up at the pool; however, I want to note that the day before people were simply showing up to the pool in large groups as there were several bachelorette groups in town for the weekend. Once I arrived to the door to speak to the bouncer and attendants I am told that the rule is that only ONE guest is allowed at the pool per room. Again, this was not the case in the previous years I have stayed here and now the bouncer is enforcing this rule. That said we could easily satisfy that rule as we collectively had 3 separate hotel rooms and a suite that included 2 adjoining rooms (1105 & 1106) which could be 4 to 5 rooms in total. The bouncer refused to hear that we were able to satisfy his explanation of the rules and I was told that I needed to speak with the front desk. I was fine to go to the lobby, but I wanted the bouncer to clarify why it was that we were being told to go to the front desk when we had 5 rooms to justify the four friends we were bringing in. He then proceeds to say,”because you already have friends here”, then proceeded to point to the round couch at the southwest of the pool where a woman was seated and said “she’s one”.
Before he spoke again, I notified him that the woman he pointed to was my WIFE. She and I are a lesbian couple that had paid to stay there along with my other gay and lesbian friends. I had high hopes of celebrating Pride weekend at this hotel (as we have done in the past) and this ignorant bouncer chose to count her as my guest. I was still made to go to the lobby and it was taken care of.
My friends and I all live and work in New York City and planned a stay-cation because we’ve had nothing but phenomenal things to say about the hotel. However, I will not tolerate ignorance and abuse of “power”. The frontdesk staff apologied but the bouncer did not even after I informed him of his “mistake”. (As a side note the evening of 6/29 he could be heard screaming profanities at an individual as many hotel guests, my group included, were re-entering the lobby.) Possibly the same person identified in a previous post.
Either way, the last day of my stay was marred by the actions of this individual and it is completely unacceptable.
- Official Description (provided by the hotel):
- Gansevoort Meatpacking NYC Hotel, with breathtaking 360 degree panoramic views of New York City and sunsets over the Hudson River, is the first and only luxury, full service resort in Manhattan’s vibrant Meatpacking District. Gansevoort Meatpacking offers a chic retreat from the urban metropolis that redefines the world of luxury accommodations. ... more less
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- Also Known As:
- Gansevoort Hotel New York City