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“Hotel really stepped up when AX failed.” 5 of 5 stars
Review of Gansevoort Meatpacking NYC

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Gansevoort Meatpacking NYC
4.5 of 5 Hotel   |   18 9th Avenue, at 13th Street, New York City, NY 10014 (Formerly Hotel Gansevoort) (Manhattan)   |  
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Ranked #187 of 451 hotels in New York City
San Antonio, Texas
1 review
“Hotel really stepped up when AX failed.”
5 of 5 stars Reviewed April 2, 2013

When we booked our travel through AX business Platinum via phone, we were told about the benefits that we would receive. AX BP actually used Orbitz (who knew). When we arrived at the hotel, we asked about an upgrade and the breakfast vouchers plus credits. Bottom-line, they told us that it was booked through Orbitz not AX. However, they understood our confusion and disappointment. We did receive an upgrade and the staff was terrific. Raul did a great job handling our situation. When we spoke with AX, they said oh they are not part of our fine hotels, well they should be. You have a great staff and room service was delicious. The hotel is very chic and has a lot of energy. The location was great for us and did I mention the staff was amazing! Omar helped us with our bags when we left and once again he said thank you for staying.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Gansevoort, Community Manager at Gansevoort Meatpacking NYC, responded to this review, April 4, 2013
Dear SASnowflake,

Thank you for sharing your story. Your initial predicament was unfortunate, but we are thrilled that we could help resolve any issues upon check-in. We will be sure to let Raul and all the deserving staff know how they helped make your stay more enjoyable. It was truly a pleasure having you and we hope to see you again soon.

Best,
@HotelGansevoort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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992 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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English first
Annapolis, Maryland
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 31, 2013

Booked hotel for a single night stay when I had a meeting in NY. Full disclosure - intended to stay at the Park Avenue South location but my travel department booked the wrong location. At check-in I had to initial a document 4 times basically promising I would not smoke or destroy property etc. I get to my room which had a strong cigarette smell and ashtrays in the room. Since I was concerned about being charged for smoke remediation, I asked the desk about the smell and ashtrays. Apparently they put me In a "smoking optional" room. Not sure why I needed to sign a waiver then. They explained that they had no other king room. They did manage to find a room with 2 doubles. I was very surprised that they did not tell me. I did check out the penthouse lounge but it seemed populated with 20 something's hiding in corners. At over $500 per night for the room, I was completely underwhelmed.

Room Tip: Be clear if you do not a smoking room.
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Gansevoort, Community Manager at Gansevoort Meatpacking NYC, responded to this review, April 4, 2013
Dear naomi18,

Thank you for your review. We are disappointed that your stay was underwhelming as our number one priority is to exceed all expectations. It seems as though there was a misunderstanding and we sincerely apologize for any inconveniences incurred. Should you choose to stay with us again, we would love the opportunity to surpass your needs and change your mind. For any questions, feel free to contact digital@gansevoorthotelgroup.com.

Sincerely,
@HotelGansevoort
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Fort Lauderdale, Florida, USA
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2013 via mobile

Great location fun neighborhood friendly staff. Loved John at the door.

I will stay here again

We had a Room with a terrace was awesome. Beautiful weather to sit outside.

Close to everything. Shops restaurant. Easy access.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Gansevoort, Community Manager at Gansevoort Meatpacking NYC, responded to this review, April 3, 2013
Dear LCHOLLAme

We are delighted that you will be coming back. John will be pleased to know that he made your experience positively memorable. We’re glad you took advantage of our private terraces overlooking the NYC skyline. Thank you for your review.

See you again soon,
@HotelGansevoort
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Philadelphia, PA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 30, 2013

We met a friend from England in NYC and stayed in a suite ! the service was wonderful. The room was amazing. The hotel is very chic. Front desk staff was extremely helpful in all aspects of our stay. The pool seemed like a fun hang out spot in the summer. IT was a bit cold while we were there. Location is ideal with plenty to walk to including the high line and Chelsea market. Swanky music playing throughout the hotel which added to the experience. Who said New Yorkers aren't friendly? They are here!

The noise from the club was a bit of a problem if you wanted to go to bed before 3am, but other than that it was a great stay.

Room Tip: Select a room far away from the dance club.
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Gansevoort, Community Manager at Gansevoort Meatpacking NYC, responded to this review, April 3, 2013
Dear las0311,

Thank you for sharing your experience. We’re glad you enjoyed our rooftop. Did you know our heated pool is open year-round? Our staff will be pleased to know they helped make your stay more enjoyable. If noise from the Meatpacking District’s busy nightlife is not ideal during your trip, our Park Ave location may also be a good fit for you (it's much quieter). If you have any questions, feel free to reach out to digital@gansevoorthotelgroup.com.

Sincerely,
@HotelGansevoort
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ialwaysbluff
1 review
5 of 5 stars Reviewed March 30, 2013

We had the rooms on the corner with the walk out balconies and everything was spectacular! The rooms are clean and beautiful with outstanding views. The club upstairs was absolutely perfect and the staff was top notch from start to finish! Can't wait to do it again.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Gansevoort, Community Manager at Gansevoort Meatpacking NYC, responded to this review, April 3, 2013
Dear ialwaysbluff,

We’re thrilled that you had an amazing bachelor party. Hopefully you were able to take in the beautiful NYC skyline on your wrap-around balcony. If you liked Plunge, our sister property's Gansevoort Park Avenue Rooftop will also blow you away. Whether it is another celebration or just a getaway, we hope to see you again soon.

Sincerely,
@HotelGansevoort
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1 review
5 of 5 stars Reviewed March 28, 2013 via mobile

What a great hotel! Far exceeded my expectations, which are very high. Excellent staff, decor, and amenities. Hands down best hotel experience ive had in NYC. Luxurious rooms with incredible views and a close proximity to night life, restaurants and shopping make this hotel a no brainer when choosing a place to stay

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Gansevoort, Community Manager at Gansevoort Meatpacking NYC, responded to this review, April 3, 2013
Dear Ahelou02,

Thank you for this wonderful review. We are flattered that we take the cake for your best hotel experience – next time you'll have to let us know what types of activities you're interested in around NYC so that we can also strut our stuff off-property. It was a pleasure having you and we hope to see you again soon.

Sincerely,
@HotelGansevooort
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Fayetteville, North Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 25, 2013

I want to thank the staff of the Gansevoort for an outstanding experience. From my initial arrival at which time Ben upgraded me to a Manhattan Suite at no cost, to the prompt, courteous, and friendly service provided by Stefanie and Jenny, to the amazingly fast drinks provided by Heather at the rooftop lounge despite the crush each night, I could not have had a better stay. On Saturday night as I was wading through the crowd in the lounge which was packed to near capacity (great vibe and scene, though the DJ needs to up his game), one of the numerous employees I had met a day and a half prior at checkin remembered my name and asked me how I was enjoying the night. I'm returning at next opportunity.

Room Tip: For those who'd understand, the shower in the suite comfortably accomodates two!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Gansevoort, Community Manager at Gansevoort Meatpacking NYC, responded to this review, March 26, 2013
Dear Paul,

Thank you for sharing such a great review. It was truly a pleasure having you from check-in to check-out. We will let our deserving staff know of the wonderful service they provided you. We hope to see you again soon.

Sincerely,
@HotelGansevoort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Gansevoort Meatpacking NYC

Address: 18 9th Avenue, at 13th Street, New York City, NY 10014 (Formerly Hotel Gansevoort)
Phone Number:
Location: United States > New York > New York City > Manhattan , West Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in New York City
#108 Luxury Hotel in New York City
#118 Business Hotel in New York City
#214 Romantic Hotel in New York City
#242 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Gansevoort Meatpacking NYC 4.5*
Official Description (provided by the hotel):
Gansevoort Meatpacking NYC Hotel, with breathtaking 360 degree panoramic views of New York City and sunsets over the Hudson River, is the first and only luxury, full service resort in Manhattan’s vibrant Meatpacking District. Gansevoort Meatpacking offers a chic retreat from the urban metropolis that redefines the world of luxury accommodations. ... more   less 
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Also Known As:
Gansevoort Hotel New York City

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