Upon arrival at the Gansevoort we were immediately impressed. A welcoming staff at the door, a happening and beautiful lounge area, and a very helpful front desk staff. We were booked in a queen superior room and asked if it was possible to change to a king superior room. The young lady at the front desk checked the availability and made the switch.
The next day, I went shopping and and my husband went to Exhale Spa for a massage. He said the masseuse was amazing and that he would definitely recommend getting a massage.
The concierge was extremely helpful. They gave us many dinner suggestions in meatpacking and provided a few suggestions outside of the area. They offered to help us make reservations and provided us with the best way to get to our destination.
The room is modern and quite spacious. The bathrooms are beautiful and immaculate. Our room was always cleaned promptly. Our maid saw us come in on Super Bowl Sunday before the game with pizza and 10 minutes later came back with a bucket of ice for our drinks. A very nice touch that we didn't even ask for!
We didn't have the opportunity to spend time at the roof top patio, but we went up to take a look on the day we were leaving. What a beautiful view. Can't wait to come back in the summer and spend some time there!
There was so much to do in meatpacking. Step outside and within a few steps you can find restaurants with delicious food at Pastis, Spice Market, and Catch. The shopping is great too....Tory Burch, Christian Louboutin (men's and women's stores), Hugo Boss, Sephora, just to name a few.
When we checked out Jenny helped us arrange a ride to the airport and we let her know that we frequent New York a few times a year. She offered us a business card and let us know that we can contact her when we plan on coming back. With so many hotel options in New York City, I would say that the personalized service is one way that the Gansevoort is sure to be our NYC go to destination.
Overall a great experience. Thanks to the staff at the Gansevoort.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 14, 2013
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We are thrilled that you and your husband enjoyed staying with us. We always strive to provide services that are tailored to your needs – the snacks on Sunday seemed only necessary while watching the big game! Hopefully on your next visit you’ll be able to experience our rooftop patio, where you can grab a cocktail, enjoy the NYC skyline view and take a dip in our heated pool (year round). Please don't hesitate to reach out to our community manager at Digital@GansevoortHotelGroup.com with any questions or concerns about future trips. Until then, we thank you again for sharing your experience with us and look forward to your return.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.