Our family attempted to check in the hotel and were told our room wasn't ready. We left our phone number and our luggage and decided to venture out into the city. We returned over 6 hours later and our luggage had not been stored, but left out in the open. I was mortified!!! We were the pit into rooms below the level we reserved. Our reservation was for a deluxe, no smoking, King. We were given very small queen rooms. We proceeded downstairs to the lobby where we were met with staff who proceeded to discipline and advise us on the way we reserved our rooms instead of accommodating us. Finally, after over an hour of standing at the check in desk, one of us in the party was provided another room while the other was left without the correct accommodations. We proceeded to our room to discover that someone had smoked in the room, burnt holes in the furniture, and that staff had not cleaned the room well. We also lacked a refrigerator, that was in all the other rooms. The carpet was dirty and the television didn't work. I called down to the front desk where the manager on duty was rude, told me he had been in the room several times earlier, and that he didn't smell smoke. He told me to take it up with the manager Derrick tomorrow, but he would charge me for the room tonight even though we had been in the room less than 5 minutes. I asked him to have someone at least come clean the room. He told me he had no one on duty. When I attempted to explain to him that me and my fiancé have allergies to smoke so we know when there has been smoking around us he hung up on me.
I am appalled, hurt, and feel trapped in a place where I've paid a lot of money to stay. This was a very important trip to my family and it is ruined. I have stayed at two and three star hotels where the service and stay has been outstanding. I can't believe that Wyndham would allow their name on a hotel where the staff, accommodations, cleanliness, and service was far below the grade and jeopardized the Wyndham brand.
- Official Description (provided by the hotel):
- Truly unique amongst New York City hotels, The Wyndham Hotel offers a stylish retreat in the heart of the city. Choose from suites with apartment style amenities including fully equipped kitchens and Manhattan skyline views. Located in Midtown Manhattan East neighborhood, just one block from Grand Central Station and within walking distance to the United Nations, Park, Madison and Fifth Avenues. The Wyndham Midtown 45 was designed by residential architect Costas Kondylis, with custom designed furniture by David Rockwell and state-of-the-art amenities throughout. The Wyndham is perfect for those looking to explore NYC! ... more less
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- Also Known As:
- Alex Hotel New York City
- The Alex