First, I heard rumors that people in New York are not as "nice" as people on the West Coast...they are too busy to be nice, not push overs, in their own world, whatever... but excuses aside, all the employees at this hotel are rude. From the bartender who serves maybe 3 people a night if hes lucky to the "concierge" who can't get you a taxi but can point out the best corner 3 blocks away to stand on for one, everyone has forgotten that they are working in the hospitality industry.
And secondly, not to be out-shined by the unaccommodating staff is the dilapidated dingy rooms that they are still pedaling at over $500 for a bed and a counter with a mini fridge (kitchenette). When I asked the front desk about what else our presidential suite came with they boasted that we can relax with our rain head shower head and a 32" flat screen tv (?). Also, I wish they would have shared some of the $2,000+ that we gave them with the cleaning staff because a. the room was noticeably dirty upon arrival and b. the only thing that changed during our 4 days there were the towels (and looking back I don't really know if that is true, they might have just refolded them).
I get that they are renovating but it seems like no one there from the maintenance crew to the bartender enjoy their jobs and the property is paying the price. Every area of the hotel is dirty and unorganized and everyone is unhappy. No one takes pride in their jobs or the property.
- Official Description (provided by the hotel):
- Truly unique amongst New York City hotels, The Wyndham Hotel offers a stylish retreat in the heart of the city. Choose from suites with apartment style amenities including fully equipped kitchens and Manhattan skyline views. Located in Midtown Manhattan East neighborhood, just one block from Grand Central Station and within walking distance to the United Nations, Park, Madison and Fifth Avenues, The Wyndham Midtown 45was designed by residential architect Costas Kondylis, with custom designed furniture by David Rockwell and state-of-the-art amenities throughout. The Wyndham is perfect for those looking to explore NYC! ... more less
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- Also Known As:
- Alex Hotel New York City
- The Alex