We had a great overnight stay at this hotel/resort. I went in with modest expectations due to the renovations and partially negative reviews but our room was superb. Check in was flawless and service was great upon entering. Again, note that this used to be just a regular hotel and Wyndham is renovating the entire building to give it a more resort feel. The lobby is actually nice but I hear that it will be torn down within the next couple of weeks. The location is ideal and we actually even walked to time square (about 15 minutes). We had a 1 bd room deluxe and it was outstanding and clean. Flat tvs mounted in just about every room (including bathroom!) Comfortable and clean beds were a plus. The room was modern in just about every way. Bathroom could have been more functional with 2 sinks and more counter space however. Now here is the trick. We are Wyndham owners and the owners which I heard from a legit source receive the renovated rooms on the 14th floor while guests receive the non-renovated units. Just be aware and although I understand this since owners are verified investors in the company, it is slightly deceptive as one reviewer quoted below me to offer unsatisfactory and decrepit rooms at a premium price in manhattan. Why not make this information aware to the public? The good news is that after renovations are done, all rooms will be updated along with a restored restaurant and updated owner's lounge on the 33rd floor (great views by the way!) will be the norm. The bad news is that the property will eventually be available to only Wyndham owners (ouch..). Lastly, we opted for the presentation which included a free breakfast and $50 gift card. Now since we had to leave early in the morning to catch our travel back home I made sure in advance to ask that the normal upgrade spill, etc. will be kept to a minimal so we could depart in a timely fashion. Boy was I wrong. The initial presentation was great and short (kudos to the guy with the great impressions) but after that the sales manager (Jon Toppolanga (sp?)) was absolutely the most smug and pompous individual I've met during my stays at any wyndham resort. Politely told the man we weren't interested and he kept going on in a disrespectful manner despite my most polite attempts to let him know we had to depart. This individual had no respect for us and our time but simply wanted to make a scene. At this point we stood up and left with our gift. I made a complaint to the manager in the lobby and I am almost tempted to let corporate know of this incident and individual. This was by none the worst salesperson I've encountered and the situation was very unpleasant. I hope upper management takes a closer look at this individual and his unprofessional tactics and demeanor. Despite that, we had a pleasant time and would return. Do not do the sales presentation to avoid this character.
- Official Description (provided by the hotel):
- Truly unique amongst New York City hotels, The Wyndham Hotel offers a stylish retreat in the heart of the city. Choose from suites with apartment style amenities including fully equipped kitchens and Manhattan skyline views. Located in Midtown Manhattan East neighborhood, just one block from Grand Central Station and within walking distance to the United Nations, Park, Madison and Fifth Avenues, The Wyndham Midtown 45was designed by residential architect Costas Kondylis, with custom designed furniture by David Rockwell and state-of-the-art amenities throughout. The Wyndham is perfect for those looking to explore NYC! ... more less
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- Also Known As:
- Alex Hotel New York City
- The Alex