This hotel I would give one or two star only. Two front desk agents were helping a show reservation for a guest when we arrived at 8 pm, and we were asked to wait for 10 minutes. Finally one of agent is available to help us, and it took 15 minutes to find a 'better room' for us. When we walk in the room, furniture are out dated, noisy street front, old carpet, no coffee maker, sofa with stain. However, room and bathroom size are good. When we came back from dinner, we found out there is no hot water from 10 pm to 6 am next day which front desk did not tell us at check-in. Bed linen is very thin and you can clearly see through the brand of mattress, and the mattress is kind of lowest quality which is light weight and moving all the time when you sleep with other person. We have set room temperature to 70F with 'auto' mode, but we found it was so cold in the middle of the night. I got up to switch air conditioner to 'heat' mode when actual room temperature was 64F , then I start to heard loud air conditioner started working. Until 7 am, the room temperature was still around 65 F which means the air conditioner was not working. Finally we walk to front desk to complain about hot water, street front noise, and air conditioner. Front desk a dark hair lady heard my complaint, replied me with cool face said she will switch the other room for me. No apology!! Next day, I got quiet room in the back of the building which is very good, but same type of mattress. Washroom is very very small. I have to close washroom's door in order to use toilet and shower. When I need to close washroom door, I have to move myself to beside of toilet. This quiet room's night light (beside the bed) and one of washroom lights were not working, and I just suffered without bothering housekeeping and front desk.
When we check out, the front desk was so busy. I see bellman was chatting on his cell phone outside on the street and laughing, and the concierge was happily chatting with the other coworker when there was long line up at front desk. I think this is a really poor managed property, and I will avoid to stay here again.
- Official Description (provided by the hotel):
- Truly unique amongst New York City hotels, The Wyndham Hotel offers a stylish retreat in the heart of the city. Choose from suites with apartment style amenities including fully equipped kitchens and Manhattan skyline views. Located in Murray Hill neighborhood, just one block from Grand Central Station and within walking distance to the United Nations, Park, Madison and Fifth Avenues, The Wyndham Hotel was designed by residential architect Costas Kondylis, with custom designed furniture by David Rockwell and state-of-the-art amenities throughout. The Wyndham is perfect for those looking to explore the nightlife in Tribeca and SoHo. ... more less
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- Also Known As:
- Alex Hotel New York City
- The Alex