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“Disastrous” 1 of 5 stars
Review of The Wyndham Midtown 45

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The Wyndham Midtown 45
4.0 of 5 Hotel   |   205 East 45th Street, New York City, NY 10017 (Formerly The Alex Hotel) (Manhattan)   |  
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Ranked #332 of 447 hotels in New York City
Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
“Disastrous”
1 of 5 stars Reviewed July 14, 2013

There is something very positive of the hotel. People are just very nice, and they try to provide you with the right service. Unfortunately...

1. Elevator took 15 minutes to reach floor 28. Only Elevator 1 was working

2. Three times they tried to change the key to my room, it didn´t work.

3.. The phone besides the bed doesn´t work.

4. The furniture is old and darn ugly.

Very poor bet for Wyndahm. They should have never bought this property. Service is right, in fact pretty good. It will take them millions of dollars to make this property at least decent.

Room Tip: Lowest floor posible. The elevator takes forever.
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  • Stayed July 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrence J, Front Office Manager at The Wyndham Midtown 45, responded to this review, July 17, 2013
It’s the details that can make all the difference in a person’s stay and it’s disappointing to learn when someone leaves less than thrilled with some aspects of their stay. We sincerely regret any inconveniences you may have experienced. Thank you for sharing your experience and for your kind words about our staff, we hope to regain your trust to visit with us again.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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English first
Malibu, California
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 10, 2013

The suite was lovely, the view great, of both the river and the Chrysler building really good. Unfortunately they nearly killed me. I had asked for hypoallergenic bedding and when I checked in, the first thing the desk said to me, was not to worry all the bedding was hypoallergenic. I was having a fabulous trip and each day as I woke up sicker, ignored it. Eyes got swollen,couldn't breath, soldiered on. after 3rd horrible night was leaving and looked at pillows- all were Down. On the plane landing my eardrum hurt so much I lost hearing for hours. My friend complained after I left- they said they would send an apology-which never happened. My friend also left a letter to be mailed at the front desk (had a museum card to be returned) which never made it back to its owner. Maybe with new staff-but for time being- stay away.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrence J, Front Office Manager at The Wyndham Midtown 45, responded to this review, July 12, 2013
It is truly disappointing to learn that your recent trip was not as you hoped it would be and your accommodations were not more to your liking. Providing warm, friendly service is truly importance to us. We truly apologize if your experience was anything different and will share your feedback with our associates as we are always trying to improve our services to all. Thank you for taking the time to share your thoughts.
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 10, 2013

Friendly staff and clean, comfortable, spacious rooms. It's rated 4-star which is pretty accurate for NYC, (it would be a 31/2 elsewhere but New York city has it's own standards). We were surprised to find a kitchenette- although we did not have any use for it, it was nice to buy our own water and keep it cool. Definitely get a sandwich from the Amish Market next door.

Room Tip: We stayed in a basic suite on the 14th floor- see if you can get a room room there
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrence J, Front Office Manager at The Wyndham Midtown 45, responded to this review, July 12, 2013
Thank you for sharing your point of view. We are so glad you found your overall stay at The Wyndham 45 Hotel to be a positive experience. Please know that your comments will be shared with our associates. We hope to see you again soon for a return visit.
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Barcelona, Spain
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 8, 2013

For travelers who need wifi, DO NOT stay in this hotel. It will never work, and they charge $15 a day. Hotel staff cannot help as they do not even attempt to assist or follow up. They will transfer you to their external provider and expect you to work it out with them.
Service, what service? No warmth at all. They do not use your name, call you by your room number, do not greet, do not smile, and do not offer help. If you attempt to ask them a question or address an issue, all you get is foul looks from them. I guess at least I know they are not fake.
Room needs severe maintenance although room is very spacious and comfortable.
There are so many points I can add on to this review, but I cannot be bothered with a hotel that does not even try.
Pros: Location and spacious room
Cons: Everything else

Room Tip: You will never get a quiet room. I had a corner room but corridor is narrow and staff talk so loud...
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  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrence J, Front Office Manager at The Wyndham Midtown 45, responded to this review, July 12, 2013
Thank you for taking the time to share your impressions of our Midtown Hotel. It is thoroughly disappointing to learn when a guests' stay does not live up to their expectations in all ways and, despite the change on guestroom accommodations, you were not impressed at every turn. It is always our hope that our guests have the best stay possible and we apologize if we did not achieve that for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 7, 2013

I especially liked this hotel because of the room. Its a boutique hotel but you can see that they utilize the space very wisely and designed it very well. There was a living room and bedroom which was nice for a 1 week stay. The bathroom was a bit small. Very modern and trendy feelings without it being overwhelming. I would definitely stay here again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrence J, Front Office Manager at The Wyndham Midtown 45, responded to this review, July 17, 2013
A trip abroad to New York City can be such an exciting experience! Thank you for sharing details regarding your stay with us at The Wyndham 45 Hotel. From your guestroom accommodations to our perfect midtown location and spectacular views, we couldn’t be happier to know you enjoyed your stay. Our associates strive to provide a memorable experience. It would be our pleasure to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
washington, dc
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 1, 2013

My friends and I decided to take in a show on Broadway and after reading some of the reviews, I was a little skeptical, about the Wyndham Midtown 45 located at 205 West 35th Street (between 7th Ave & 8th Ave). We opted for the penthouse suite and I was pleasantly surprised by how nice the room was along with the views of Midtown Manhattan.

This hotel is in a Great location! One block from Macy's, a short walk to Times Square, and conveniently located near NY Penn Station. There is one king bed in each room but plenty of space for a NYC hotel, and breakfast was included. The room was clean and comfortable. The staff was extremely pleasant and if you need anything just ask for Ivo, he is a gem!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrence J, Front Office Manager at The Wyndham Midtown 45, responded to this review, July 12, 2013
Our staff's focus is personalized service and it is wonderful to know that you found our concierge to be so helpful. Many of our guests are always pleased to discover so many area attractions are within walking distance. Thank you so much for letting us know we met your expectations and we would love to welcome you back!
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Additional Information about The Wyndham Midtown 45

Also Known As:
Alex Hotel New York City
The Alex
Alex Hotel
Alex Hotel New York
Address: 205 East 45th Street, New York City, NY 10017 (Formerly The Alex Hotel)
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#160 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Wyndham Midtown 45 4*
Official Description (provided by the hotel):
Truly unique amongst New York City hotels, The Wyndham Hotel offers a stylish retreat in the heart of the city. Choose from suites with apartment style amenities including fully equipped kitchens and Manhattan skyline views. Located in Murray Hill neighborhood, just one block from Grand Central Station and within walking distance to the United Nations, Park, Madison and Fifth Avenues, The Wyndham Hotel was designed by residential architect Costas Kondylis, with custom designed furniture by David Rockwell and state-of-the-art amenities throughout. The Wyndham is perfect for those looking to explore the nightlife in Tribeca and SoHo. ... more   less 
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