For travelers who need wifi, DO NOT stay in this hotel. It will never work, and they charge $15 a day. Hotel staff cannot help as they do not even attempt to assist or follow up. They will transfer you to their external provider and expect you to work it out with them.
Service, what service? No warmth at all. They do not use your name, call you by your room number, do not greet, do not smile, and do not offer help. If you attempt to ask them a question or address an issue, all you get is foul looks from them. I guess at least I know they are not fake.
Room needs severe maintenance although room is very spacious and comfortable.
There are so many points I can add on to this review, but I cannot be bothered with a hotel that does not even try.
Pros: Location and spacious room
Cons: Everything else
- Official Description (provided by the hotel):
- Truly unique amongst New York City hotels, The Wyndham Hotel offers a stylish retreat in the heart of the city. Choose from suites with apartment style amenities including fully equipped kitchens and Manhattan skyline views. Located in Murray Hill neighborhood, just one block from Grand Central Station and within walking distance to the United Nations, Park, Madison and Fifth Avenues, The Wyndham Hotel was designed by residential architect Costas Kondylis, with custom designed furniture by David Rockwell and state-of-the-art amenities throughout. The Wyndham is perfect for those looking to explore the nightlife in Tribeca and SoHo. ... more less
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- Also Known As:
- Alex Hotel New York City
- The Alex