Just stayed at the Alex last week. The location was excellent. The price was good. The hotel was clean and generally in good order.

However, I stayed on the 4th floor right next to the elevator. The walls are paper thin - heard the elevator ding constantly. I was apparently across the hall from some sort of housekeeping closet. The street noise was extremely loud - no fault of the hotel, but the housekeeping staff was so loud and just rude. Door slamming, loud talking from the early hours until the time I left at 9 am. At 8:45, housekeeping was banging on the door. Unfortunately, all the positives outweigh the fact that I couldn't get any sleep!

Just back from the Alex.....I have been to New York many times and stayed in some fab hotels....such as the Waldorf ....etc... However we decided to go on last minute treat and wanted little boutique number hoping to have wee cheapie break...Thomas cook had a three star but I chose to upgrade to a four star at additional cost of 500 quid ...hey ho of we go and arrived at the Alex on 6th Feb ....I was worried as I'd read some of the reviews on trip advisor so was mildly reassured when we arrived ....the foyer was small as quoted but bar was intimate tho tables dirty and badly marked with ring marks....our room wasn't ready but we happy to embrace a New York minute.....and have a drink....my partner had a drink while I decided to speak to reception and upgrade to a suite thinking if I paid more I'd get better .....my partners first time in New York I wanted to be special for him....The staff as quoted earlier were very friendly and she kindly took a further 200 dollars for a suite upgrade with a view ......we got to our suite....a kitchen which I didn't need and a great view of the Chrysler thru dirty curtains and I mean dirty ....the windows weren't much better ....carpets were stained and grubby yet bathroom and sheets very clean .....the hotel fairly central which was handy as we there due Nemo snow blizzard and could easily walk round, nite of snow storm we ate in hotel....very basic menu tho nicer than expected, but meal for two and a mediocre bottle of merlot 200 dollars......next morning pot of coffee and tea for two 29 dollars and 5 dollar tip.....I kid you not ....we didn't do tea in morning again.....atmosphere very nice tho and this redeemed hotels shabby and unloved rooms.....until we ask for a late checkout....they charged me 140 dollars plus taxes....for extra three hours ,we could stay in room for free to two pm ......actually was only 2hours I was stuck in the bijoux bathroom after the lock went on door...again maintenance men were apologetic and empathetic to my plight but a tired old hotel wasn't to be blamed on them....all in all a very expensive 4 nites in anything but luxury...grubby and tired.....sori ....staff lovely but that we're it stops ....could have stayed in five star for same price ....

Our stay at The Alex was the best. We were pleasantly surprised with the overall hotel: room, friendly & helpful staff...absolutely loved it. Best part of the room, the T.v. In the bathroom. We booked at the last minute amd didn't have time to research so again, we were very happy. We did not have the opportunity to check out the other ameneties but I'm sure they were nice too. Only downfall for our room...the remote was a little faulty.

The room was clean, the bed was comfortable, great location, but I really don't get what makes it a 4-star hotel. There was no coffee/tea in the room, 3 of the 5 lamps didn't work (2 were immediately fixed, 1 was missing a light bulb they didn't have on site), the phone didn't work (was fixed). No kitchenette in our room. So for the price and location it was OK, but more like a 3-star place.