If you like dogs, this is the hotel for you. It's not advertised in bold that it is a pet friendly hotel, but it is. That's all well and good if the hotel were like any other pet friendly hotel and asked its guests to leave a contact phone number or not leave the animals unsupervised in the room. More on this later, but first, for my general review.
I had stayed here during Hurricane Sandy to be close to my office since my house had no power or water. I was desparate for a room so I cannot complain all that much (hence the reason I gave it two stars instead of 1 or 0). The hotel was very crowded and I was lucky to get a room but for $400 I expected a little more. The room was very small. I had reserved a king bed but got a queen instead...not much I can do so I took it without complaining I was grateful to have a warm bed and a hot shower. The bed is really low to the floor and the furniture is very Ikea-esque. It was very European and if that's what they are going for, then fine, they succeeded. The bed was pretty firm, you could feel springs and whatever horsehair was in the mattress. The bathroom was decently sized and appointed. I'll give them that. But the water...it was either like Niagara Falls or not at all. And it took about 10 minutes for the hot water to come up.
Ok so all of that can be overlooked. The thing that got me was management's inept ability to do anything about the pet problem. Most hotels only take in a limited number of pets but during a time of crisis, I suppose there were more animals than usual in this hotel. The people across the hall from me left their dog unsupervised for most of the day and even in the early evening. When I came home from work I wanted to relax in my $400 room but could not because this poor dog was crying that it was left alone in a strange place. You'd think they'd leave the TV on for the poor thing. So I called the desk to see if there was anything they can do. They sent security up and did nothing. Then my wife went down to politely complain and they pretty much brushed her aside. The next morning, the dog was doing the same thing so my wife went and asked for a manager who cared slightly more, not much, but slightly. He admitted that they don't ask for phone numbers of guests which is absolutely absurd if you check-in with a pet. What if there are issues? Everyone I spoke to with pets who stays at hotels said either the hotel has a policy where owners are not to leave their pets unattended in rooms, or they have to leave a phone number in the event of an issue like this. The Alex Hotel does neither. Their response at one point was "well the guest has a right to go out to dinner." But I also have a right to a quiet room.
I'll never stay here again nor can I give anyone else a recommendation to stay here. Go somewhere else. It will likely be cheaper, cleaner and have better staff with brains.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 19, 2012
In the midst of what has certainly been a trying time both here in New York City and along the East Coast, we are so happy to learn that you found a safe haven while staying with us. We do apologize, however, for any inconvenience you may have experienced due to the unusual circumstances of the storm. Our hotel is a pet friendly property but we regret if noise from other guestrooms was of any disruption or if concerns you may have had during our stay were not handled in a manner that was acceptable to you. We are committed to providing the best in hospitality for all of our guests and your comments will be shared with everyone here so that we can continue to reinforce our high level of service. Thank you for sharing your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.