This hotel is bad. I wanted to stay in the city at a fairly nice hotel at a decent price for just one night. We were going to a concert in Brookly and thought this would be a nice place to stay for just a short trip. The reviews looked decent and the price was sorta ok $270 for one night. Well thats what we thought at first but we were sadly mistaken.

We walked in the outside and inside was fairly nice. The first room was horrible. The closet door came off the hinges the ac vent had been riped off. We called down and they quickly gave us a different room. The room was better on the 10th floor with a better view.

The room wasn't too shabby clean but looked old. It was contemporary but old. Not worth what the reviews where saying about it.
The wall are paper thin and you can easily hear you neighbors.

The reviews of this hotel are really deceiving also the pictures are to.
This is worst then a motel 6 . I should have stayed in a cheeper hotel but only decided to pay a bit more thinking it would give me a nicer hotel. They are hotels that are $150 in the area I should have stayed in that were much nicer

I stayed in a two bedroom suite October 13-18 with my two children (9,12). We had a fantastic corner room with a nice view of the Chrysler building.

When we arrived, we were disappointed to see there was no television in the second bedroom as was indicated on the website. When I spoke with the manager on duty she agreed to give us free internet for our stay since there was no tv in my son's room.

As other reviewers have stated, the couch is quite low to the floor - but since I am just 5' tall it was perfect for me and the kids:) I thought the furnishings were fine, unlike some previous posters commenting on "worn" items.

I loved the kitchenette - we were able to eat breakfast in our room daily and purchased food from the Amish Market one night to eat in (highly recommend the market).

The staff was great, the location was nice - being so close to Grand Central and many good restaurants near-by.

We will stay here again when we all return to NYC for a visit.

The staff, all of them were great, very helpful, but that didn't make up for the disappointing room. I had never stayed there before so I checked it out on the web. The site showed a very impressive place but the actual standard room was very cramped.

We had to wait 45 minutes to get the room (we arrived at 4:30 pm) because they were defeathering the room (I am allergic). This fact had been communicated during the reservation process, weeks before, and should have been taken care of.

The couch was crammed into a space between the wall and the bed, with no place to put your feet. The room lighting was very poor. The internet service (not free) was slow. The worst part was the plumbing in the bathroom. You had to push the button behind the toilet very, very hard to get it to flush. I even had to call the engineer to help. You also had to pull the button on the bath very hard, to divert the water to the shower.

Overall, not worth the price of the room.

Great location, the size of the studio was great however there are aspects that this hotel should improve:

First set back - At the front desk, upon my arrival, I was trying to check in - all was paid for in advance- when, to my surprise the lady at the front desk, Johanna, informed me that my VISA was not working. Strange I thought, since I used it a couple of hours earlier at the airport. I told her that it was strange but she insisted and told me right away that I should call someone to fax over a credit card number or else she couldn't check me in. I told her my husband was in Algeria and if she could try it again because it was a valid credit card. Second time around and still no...Only after I insisted a 3rd time and showing i wasn't amused whilst trying to call my husband she tried again...and wouldn't you know it worked!! Like I said from the beginning! Really after an 8 hour flight I wasn't in the mood for incompetence. So not a great first impression. Costumer service lesson: try a number of solutions first then when you're sure that it really doesn't work inform the costumer that another credit card is needed.

Second set back - on day 2 i found cigarette ashes on the window sill and on the floor near the window...it seemed housekeeping didn't clean it properly and it was a non smoking room!. On my way out I wanted to inform front desk so they could send someone to clean it up. Again miss Johanna was no help at all, just looked at me as if it wasn't a big deal...well it is a serious issue. Luckily another member of staff overheard it and realised it was serious, specially in a non smoking room. So that was taken care of straight away.

Third set back - The water pressure in the shower was very weak...very weak.

I will say that apart from that one person mentioned above, all of the other staff were extremely friendly and helpful, they even printed out my boarding pass. Maybe you should give Johanna a lesson about costumer service, because she did stand out from the rest of the staff for all the wrong reasons.

It was a good stay but it had potential to be better.