The jist is, I called their home office and requested a late checkout of 3:00pm on Sunday, which was approved. On Sunday, upon my wife and I's return to the room (approx 1:30pm), a member of the housecleaning crew was waiting. I advised of our late checkout at which time she called the housecleaning supervisor to explain what was going on. I was asked to speak with the supervisor at which time she began yelling at me and telling me i was 3 hours late from checking out. I explained that I had called and gotten approval for a late checkout at which time she told me I was going to be charged for an additional day. I advised that was not acceptable and the mistake was obviously occurred from Metro-Home. She continued to yell and tell me that I should have been in the hotel room earlier as she had been calling. I advised there was no way for me to know that I should be sitting in the hotel room awaiting orders to get out earlier than had been previously agreed. Again, she ignored what I said and just kept repeating that I would be charged for another day. All of this was on top of the fact that for 5 day stay, they did not once bring us new towels, make the bed, change the trash, nothing. I will definitely not be staying there again.
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- Also Known As:
- Metro-Home / United Nations Hotel New York City