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“Very convenient and comfortable” 4 of 5 stars
Review of Four Points by Sheraton Manhattan Chelsea

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Four Points by Sheraton Manhattan Chelsea
3.0 of 5 Hotel   |   160 West 25th St., New York City, NY 10011   |  
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Ranked #323 of 458 Hotels in New York City
Washington DC, District of Columbia
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
“Very convenient and comfortable”
4 of 5 stars Reviewed 2 days ago NEW

We found the hotel extremely convenient - walking distance from Penn Station , close to the metros on 23rd and 28th St, close to the cafes etc in Flatiron. Staff were very polite and competent. Rooms were comfortable and well sized. We will use the hotel again.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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754 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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West Islip, New York, Usa
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

this hotel was good the beds were very comfortable the staff were very friendly the hotel has a nice bar area with friendly bar tenders the room was clean and comfortable the location is in a good location close to subways resturants and shopping

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

For the night of Dec 12, I booked and paid Hotwire for a 3 star midtown hotel and was advised a room was reserved for me at the Four Points on West 25th.

After a 7 hour train ride from Charlottesville, VA, lugging my suitcase from the train to the taxi stand outside Penn Station and then waiting 40 mins in freezing weather for a cab, I finally arrived at 00:20 at the Four Points, tired, hungry and frustrated, only to be told “sorry, looks like we overbooked the hotel”.

"You are kidding me, mate" I thought.

The front desk officer, Jason, soon after arranged for me to be accommodated at the Hyatt Place, but it took another 20 mins for a cab to be hailed down for me. As all cabs traveling in West 25th were full, getting a cab meant waiting in the bitter cold at 25th & 6th Avenue. This is something I don’t want to repeat!

At 1:00am I arrived at the Hyatt Place on W36th with a letter from the Four Points to bill them for my stay. That however didn’t stop the front desk chap from whispering to me that my credit card was declined. Three times in my one night stay I had to clarify just who is paying. After all, the Four Points already banked my payment.

The HP is a nice hotel, no doubt ‘bout that.
But regardless, the abysmal customer service of the FP in (a) selling me a room that did not exist and (b) NOT calling me ahead of my arrival telling me they are out of rooms so that I wouldn't waste time, money and energy getting to the FP only to be sent elsewhere! After all, the HP is only a short walk from Penn Station. I could have saved a 40 min wait for a cab in the freezing cold outside Penn Station. And that doesn't include the cab driver's stupidity in taking the wrong route and ending up in a closed street where construction was being performed and (c) not offering a dime in compensation for the gross inconvenience the FP caused.

On a scale of 1-10, customer service at the Four Points is MINUS ONE.

Want a room tip for the FP? Funny question. After all, it assumes even if you pay for a room you actually get a room at the FP. Good luck!

  • Stayed December 2014, traveled solo
    • 3 of 5 stars Location
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review, 3 days ago
I am sorry to hear about your experience at our hotel but I would also like to assure you this was a rare occurrence. We work to provide the highest quality of customer service and I sincerely apologize for falling short. We hope you can give us a second chance in the future to make this right.
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Buenos Aires, Argentina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 1 week ago

I loved the hotel location, near Madison Square. The rooms were really clean and modern. The price was really good and the beds too. It has a bar downstairs were we grabed some beers. Everything was great

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review, 3 days ago
Thank you for your review BelenAT. It sounds like your stay was nothing short of spectacular and it's great to know we exceeded your expectations. We can't wait to have you stay with us again soon! Happy Holidays!
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Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in a twin room that has plush and comfortable beds. The room was slightly small for 2 persons. We were pleasantly surprised with the complimentary happy hour with beer and chicken wings. There were times when there were popcorn and drinks at the lobby too. However, it did not seemed to be a regular affair. Wifi was not very stable. Hotel is a five minutes walk to Whole Foods supermarket which is one of my favourite. Overall, comfortable stay for my business trip!

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review, 3 days ago
Thank you for your review MC T. We are happy you were able to experience of Best Brew & BBQ and that your stay was comfortable and uncomplicated. Thank you for sharing your experience with fellow travelers. Happy Holidays!
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Montreal, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff and reception at this hotel are really friendly and helpful. Check-in and check-out was quick and courteous.

Rooms are kind of small, no mini-fridge, no light-switch for the bedroom area (there is one for the entrance) and no complimentary breakfast included. Wi-Fi connection was very good, no complaints there.

Bed, pillows and covers were super comfortable, the sleep was really good, except for the somewhat thin walls/doors, where you can hear the noisy next-door neighbors at 4 or 5 in the morning, slamming their doors, and walking in and out, it was totally rude and disrespectful to the other guests on the same floor.

It is a cozy hotel, not very spacious but if you plan on staying at the Four-Points by Sheraton in Chelsea NY, make sure you get rooms in the higher floors where it'll be more peaceful with a much better view of the city.

Location-wise: 10 mins walk to Empire State Building, 15-20mins to Times Square. Not on a super busy street, not too much traffic but still plenty of taxi cabs.

All in all, I'd give this place 3 and a half stars out of 5, regardless of the noise and size factor, it's still very good.

  • Stayed December 2014, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review, 1 week ago
Thank you for your review Moe S. Thank you for highlighting our staff and cozy rooms. We look forward to seeing you again. Happy Holidays!
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Nottingham
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 5 nights & would definitely recommend it.The hotel is centrally placed
to give access to all that New York offers. The facilities were good. The room
was clean & the beds really comfortable.
The staff were great - couldn't have been more helpful.
Ate in the restaurant on our last night & really enjoyed the food.

  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review, 2 weeks ago
Thank you for your review swiftcater. Our location is really great, I'm glad it was perfect for your stay. I will make sure to share your comments with our staff. We hope to see you again soon! Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Manhattan Chelsea

Address: 160 West 25th St., New York City, NY 10011
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #323 of 458 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Manhattan Chelsea 3*
Number of rooms: 158
Official Description (provided by the hotel):
Behind our sleek design is the same comfort and service you expect from a Four Points. You won't need to go far to find a great restaurant, gallery or lounge. Over 2000 square feet of meeting space. ... more   less 
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Also Known As:
4 Points By Sheraton Manhattan Chelsea
Four Points By Sheraton Manhattan Chelsea Hotel New York City
Four Points New York City
Sheraton New York City
Sheraton Manhattan Chelsea
New York City Sheraton
New York City Four Points
Four Points Manhattan Chelsea
Four Points Sheraton Manhattan Chelsea

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