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“amazing location” 4 of 5 stars
Review of Mandarin Oriental, New York

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Mandarin Oriental, New York
5.0 of 5 Hotel   |   80 Columbus Circle at 60th Street, New York City, NY 10023 (Manhattan)   |  
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Ranked #49 of 459 Hotels in New York City
Newport Beach, California
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“amazing location”
4 of 5 stars Reviewed February 17, 2013

My partner and I, we spent many weeks in this hotel and we love it. One thing only always bothered me - is spa in this hotel. The hours are very inconvenient - from 9 am to 9 pm and Sunday even less. If you want to enjoy swimming after the movie or dinner, there is no chance. Other hotels around the world have hours mostly from 6 am to 11 pm. It could be true only for swimming pool, sauna and fitness, but obviously in this hotel it is a problem.
Mentioning sauna - that is another story - nowhere around the world I had such a bad experience with the sauna-it is not warm enough, after being there for one hour you can't get sweaty.
Because I need to use a sauna for my health, I complained many times , but I was always told that sauna has regular temperature. Every single person using this sauna was complaining to me as well, but they are not here so many times, therefore they don't care so much. It would be nice if the owners really care and after many years and many unsatisfied guests, the sauna could be redone and hot enough to get sweaty.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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799 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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Bethesda, Maryland
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 11, 2013

This was my second stay at this hotel, and unfortunately, I feel it's overrated. The rooms are small, there were little problems, like a delay in our room being ready (even though we arrived at 5pm) and a broken thermostat. The lobby areas lack seating for while you're waiting for the bellhop or your family, and the staff, while nice, is a bit wooden. The best things going for this hotel are the views and the location.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Manager at Mandarin Oriental, New York, responded to this review, April 11, 2013
Thank you for taking the time to review Mandarin Oriental, New York. We truly would appreciate the opportunity to discuss your comments further so we can examine the issues you experienced. Please reach out to us directly at monyc-executiveoffice@mohg.com to discuss.

Warm Regards,

Mandarin Oriental, New York Management Team
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Red Bank, New Jersey
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 9, 2013

If you're not familiar with the area, be aware that this area is very busy, very noisy and hectic. So, with that said, if you are ready for that experience, it is a great NYC spot right across from the circle of Columbus Park, Central Park and shopping stores everywhere you go.

As for the hotel itself, I live about 40 miles away, so it was just to check it out. I was in a suite which had awesome views of columbus circle etc. The room size is average, the beds were comfortable but the furniture needed to be steam cleaned.

To sum it up, if you are in to the hectic area and the noise, then it's a prime spot for the New York experience. As for me, once was enough.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mandarin_NYC, Guest Relations Manager at Mandarin Oriental, New York, responded to this review, February 10, 2013
Hello Madeline S! Thank you so much for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your feedback about our hotel and staff.

We would appreciate the opportunity to discuss your comments further so we can examine the issues you experienced. We hope that you will reach out to us directly at monyc-executiveoffice@mohg.com

Best regards,
Mandarin Oriental, New York Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 7, 2013

our absolute favourite in new york! the hotel is very modern so if you like to stay in a classic cozy hotel this may not be the best choice for you. otherwise, i can say that this is one of the best hotels we have stayed in and the design is just amazing! from the lobby and breakfast room you have the view over central park and the city. huge windows give you an entire panorama view which you will be able to enjoy from the rooms higher up as well. the rooms i found a bit small but the view and the service and everything else in the hotel make up for that. the service is great, the concierge will be happy to give you advices where to dine and what to visit and as it is one of the best places in town they usually manage to get reservations for restaurants even on short notice. the location is very good, you will be able to enjoy nice walks from the hotel to the main streets / attractions.
great hotel, it has its price but in my opinion is totally worth it. as well compared to other mandarin oriental hotels, this one is by far the highest standard and the design of other mandarin hotels definitely cant keep up with the one in new york ! really nice place !

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Guest Relations Manager at Mandarin Oriental, New York, responded to this review, February 10, 2013
Hello Laura B! Thank you so much for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your positive feedback and kind words about our hotel and staff.

We hope to welcome you back very soon!

Best regards,
Mandarin Oriental, New York Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Monica, California
Top Contributor
123 reviews 123 reviews
32 hotel reviews
Reviews in 25 cities Reviews in 25 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed February 5, 2013

Mandarin Oriental was designed as a first class luxury hotel for the Asian business traveler. Now it is more of a uber wealthy property for the 25-75 year old single business traveler.

Nothing is too much to ask for at this hotel.

The food is marvelous and the eye on detail is much like you would expect from a 4 Seasons.
The beds were not very comfortable which was a real problem.

The concierge will go out of their way to please and even sent us a lovely floral arrangement because they "liked" us.
Very pricey so Ii suggest you book this through AM Ex Platinum card Fine Hotel and Resort program for all of the extra perks.

Note: Rooms are not large but they are lovely and all have a skyline city view.

Room Tip: Go to their website for the best deals...Buy 2 nights and get the third for free!
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Guest Relations Manager at Mandarin Oriental, New York, responded to this review, February 10, 2013
Hello Jpresskin! Thank you so much for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your feedback and kind words about our hotel and staff.

We hope to welcome you back very soon!

Best regards,
Mandarin Oriental, New York Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 5, 2013 via mobile

We visited the Mandarin Oriental New York for a "special" birthday treat and we were not disappointed. Superb non invasive service and a fabulous suite met and exceeded our expectations. The highlight though as ever is the MOBAR on the lobby level with great cocktails and marvellous views over Central Park and Columbus Circle. Without out the best hotel in New York.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Guest Relations Manager at Mandarin Oriental, New York, responded to this review, February 10, 2013
Hello Ritchie S! Thank you so much for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your positive feedback and kind words about our hotel and staff.

We hope to welcome you back very soon!

Best regards,
Mandarin Oriental, New York Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
64 reviews 64 reviews
29 hotel reviews
Reviews in 17 cities Reviews in 17 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed February 1, 2013

We stayed the Mandarin Oriental New York for my 25th birthday. I am familiar with the MO group, I have stayed at their Las Vegas property twice in the past. And to me the MO Las Vegas is one of my favorite hotels in the world. But now that I experience the MO New York, I think I have a new favorite. It was above amazing, above anything I dreamed of.

The check In was quick and efficient, very polite and hospitable (very common of the MO brand). They have this asian hospitality touch that I do not find in any other hotel chain in the world. As we get in the elevator, we smell the familiar and beautiful Mandarin Oriental scent (the one there seem to be in most of their property). Before getting into the room. I really must insist on how beautiful, high class and solid everything looks. The design of each area of the hotel is really a work of art, pure luxury.

They gave us a small upgrade, highest floor of the hotel and corner room facing the hudson river. It was nice being on the top floor of the hotel (54th), and the corner room really seemed to make the room bigger. We also had a larger view, from hudson river to columbus circle. The room was quiet large for New York standard. Maybe the corner rooms are larger than the regular ones, it's possible. The room looked so stunning, there's no word to describe the feel. Everything was so well designed and placed, we felt the feng shui 100%. Every detail, scent, the decor, the appliances, the quality of every single piece in the room is absolutely perfect. The bathrooms is so large and clean. We had a nice view of midtown from the bathtub. And all the bath amenities were amazing. The tv was great, lots of channels and the original Mandarin Oriental video and song which really fits with their MO atmosphere. Also there's a nice option of the tv to check the weather in the city and in your hometown, an updated folio of your spendings etc. The slippers and bathrobes are amazing, so comfortable. The bed is heavenly and the linens also. You could sleep for days. As I said they really went through every detail, and as a Mandarin Oriental fan, I got my ''fix''.

Outside the room.. The Lobby lounge is great, excellent for a coffee, drinks, or a small snack. It is usually very busy so making a reservation is prudent. But if you make it from your room, they can call you in your room when your table is ready and you can go down in a minute as simple as that. Such amazing service. The pool area is also superb, I went back to the pool every single day. The pool which is huge by the way, is on the 36th floor and you have a view on the nyc skyline. Also in the pool area you have the fitness center, it has new top quality equipment. There's showers, with Espa products and a sauna also. All this is complimentary if you stay the hotel or reside in the residences. The residences are located above the hotel and have a different entrance/elevator.

The Spa at Mandarin Oriental New York is great. Unfortunately the one in their Las Vegas property is better, bigger and fuller. But this one in New York is good enough. I spent 2 hours there and felt very relaxed. Next time I will try a treatment because everyone that was coming out of the spa after a treatment looked like they had the best time of their lives. They also have great products for sale at the Spa Boutique.

I didn't have the chance to eat at their restaurant ''Asiate'' but I've heard good things and next time I'll make sure to go. But we ordered Breakfast in the room three days in a row. It was always excellent, the pastries are so delicious.

I don't understand why the hotel is not better rated in Tripadvisor, after reading a few reviews I am confused by the deception of some people. It is truly a gem and makes you feel so good and serene. I hope their prices don't go up because it's already high enough, probably the most expensive hotel in New York. Because I want to return there over and over again.

Thank you Mandarin Oriental.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Guest Relations Manager at Mandarin Oriental, New York, responded to this review, February 10, 2013
Hello HG56! Thank you so much for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your positive feedback and kind words about our hotel and staff.

We hope to welcome you back very soon!

Best regards,
Mandarin Oriental, New York Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, New York

Address: 80 Columbus Circle at 60th Street, New York City, NY 10023
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper West Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in New York City
#34 Business Hotel in New York City
#37 Luxury Hotel in New York City
#41 Romantic Hotel in New York City
#48 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, New York 5*
Number of rooms: 248
Official Description (provided by the hotel):
A stunning fusion of modern design with stylish Oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breathtaking views of Manhattan and Five-Star hospitality. Luxurious amenities include Asiate, the hotel's elegant restaurant; MObar created by noted interior designer, Tony Chi; the Lobby Lounge with dramatic views of Central Park; a 14,500-square-foot, Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000-square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle's Time Warner Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the Time Warner Center's collection of upscale retail shops and restaurants. ... more   less 
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Also Known As:
Mandarin Oriental, New York Hotel New York City
Mandarin Oriental New York City
Mandarin New York City
New York City Mandarin Oriental

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