There is no doubt that this hotel company has a great product, the New York hotel has the kind of amenities, the level of service, and the emphasis on details that distinguish this company, but there is just one thing that not to have the reception at the street level is something that makes me feel that it does steal from it the atmosphere of a grand hotel. Granted that the building has other uses, but a Great Hotel experience starts at the entrance.
I do not think this was a fortunate decision.

We stayed on the 50th floor - and, the view was amazing! The hotel is simply beautiful!

The housekeeping staff was excellent. The room was extremely clean! The front desk staff could've been a little warmer - but, they were very accommodating & proffesional.

Overall it was a great stay.

The Mandarin Oriental New York has never disappointed me. The rooms are divine and the service is impeccable. The rooms are warm, inviting, spotless and extremely tasteful and well-appointed. Every detail exudes "quality". The views are gorgeous and the bathrooms are always spacious and equipped with every amenity and convenience. Room service is extremely prompt: they promised our meals within 20 minutes and were never late. We had dinner at Asiate and found the staff couldn't have been nicer and more helpful. Our meal was outstanding -- as was our whole stay. Finally, the complimentary new books to read and take home are a lovely amenity.

The moment we arrived we were greeted warmly by the doorman and treated like dear old friends. He and every other staff member remembered and used our names each and every time they saw us. The food in the spledid Asiate was 5 Star and beautifully and lovingly presented. Our room was wonderfully appointed with every luxury convenience one could or would expect. This one place that truly seems to anticipate your every need.

The guest rooms all start on the 40th floor of the high rise building. Thus, each room has a wonderful view of either Central Park or the Hudson River.

Can't wait to go back!