We have just returned from a enjoyable break at the Nomad where we stayed for five nights in an Atelier Room. The room was beautiful with a great view of the Empire State Building and was exceptionally comfortable with wonderful products, flawless linen and great amenities; including an iron and ironing board which you don’t normally get outside the UK. The warm, softly-lit ambiance throughout was the perfect contrast for the bitterly cold weather outside and I think it is one of the most aesthetically pleasing city hotels I have ever stayed in. We had an issue which was sorted out with complete professionalism by the GM and other requests made of the staff were carried out with haste. One thing worth mentioning is that we were on the 11th floor and we could hear an awful lot from the street. I was woken pretty much every morning at 6.30am by the city coming to life. I didn't complain as I loved the view and we were on one of the highest floors anyway so they wouldn't have been able to do much. It really wasn't a big deal for me personally but I imagine this could frustrate some.
On our way home we were reflecting on a wonderful trip and my husband asked if I would stay there again and to my surprise I said no, however I would recommend it. I said no somewhat due to the street noise but mainly because the vast majority of the staff are frosty. Pretty much everyone standing behind a pedestal (and there are a lot of pedestals) refused to smile, even when smiled at – in fact one even gave me the stink eye when I nodded and smiled. The housekeeping staff, doormen and a handyman who came to fix a light in our room were delightful and I found the restaurant staff a lot warmer than the bar waiting staff who had an air of young insecure arrogance that most of us have when we’re 21 but not acceptable when you’re in a public facing role. There were some nicer ones, one in particular was super friendly in between hair flicking and regular unnecessary trips to a table full of guys who held about 80% of her attention whether they wanted it or not. Comment after comment on here picks up on this issue so I don’t know why it’s not being addressed. The bars and restaurants at the Nomad are truly wonderful and in only the staff only relaxed and warmed up it would be perfect. The Library reserved for hotel guests was such a pleasant perk. I don’t particularly need the warm smiles of a bar host to make validate me but there’s nothing 5* lux about a stony-faced cool reception, after all, a smile doesn't cost anything.
- Official Description (provided by the hotel):
- The NoMad Hotel is housed in a turn of the century Beaux-Arts building that has been fully restored to its original grandeur with interiors by French designer Jacques Garcia. The hotel is intended as a fresh take on the classic grand hotels of Europe with a distinct New York sensibility. The design of the hotel was inspired by the Parisian flat of Garcia’s youth. The 168 rooms are residential in feel and decorated in his classic, timeless style. Each room is appointed with hand-selected, richly textured custom-designed furnishings and original artwork. The soaring ceilings throughout the public spaces provide a fine gathering place to enjoy dining, drinking and socializing. ... more less
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