I just read the review from the party from Milan and felt bad for this family, we were also a party of three and I booked through hyatt gold passport, but another hotel in Philly I did a third party and paid for three, but I read about problems with three people so I always call the hotel directly confirm reconfirm and reconfirm and I get names dates even time that I call, and I usually speak to a supervisor. In this case I spoke to a very nice supervisor name Thomas before leaving to make sure I had two beds and there would be three people. I also spoke to Lauren to reconfirm, even though I did not go through a third party and went with hyatt, I still had to make sure. I am not sure why no one brought linens because when I called for toiletries they were delivered in a timely manner. As for the complaints on elevators we had no problems, as for other reviews on the breakfast, we thought for free breakfast it was good how can we complain there were two different types of eggs
delicious link sausage, either french toast or pancake, oatmeal, assorted cereals assorted danish,
bagels, muffins, assorted fruits, yogurt, granola, assorted juices, milk tea, coffee, for free breakfast I was very grateful. and if you wanted to take to your room you could take it up with the plate. there was always seating the entrees were always replenished the crew does. fine job in dining. out of the three hotels we stayed in during this east coast trip, philly, wilmington and hyatt my family and I hands down agreed hyatt had the most comfortable bedding. We have been to many hyatts, but because we were told new york was expensive and rooms smaller, we were still satisfied. we found the housekeeping to be neat and clean, the hotel walking distance to many places and also near penn station. the staff and management were nice I did not think anyone was rude, we had met nice people again like Thomas, Lauren, Michelle, Raul, ladies in the breakfast room and the elderly gentlemen who stand behind the fridge section with juices and snacks, sandwiches, pasteries, candies, not sure what their roles are they wear a suit, but thy were still pleasant. hotel is new and clean. we did have issues twice with our keys not working but that was resolved quickly and my daughter said they were very apologetic and nice about it. The only thing con would be when I asked about transport to jfk, they said there is no contact number for yellow cab, but they have contract with private cars and it would be sixty two dollars cash or sixty eight dollars charge, I later on found out after I returned home that there are a lot cheaper transportation with other private cars,
I also was not given a reciept, but I did not ask for one either since we were just trying to get all our bags out our driver was nice, but he kept looking ata his phone I dont think it was for directions, because he would know the route so I will not use them next times. My fault did not do my homework before leaving hawaii on the trsnsport back to airport just assumed we could call the cab
like all the other hotels, but hyatt said cabs had no number to call. other than that cant think of anything bad to say about this hotel. I feel we as travelers have to also do our homework and if you cant call overseas then at least email prior to arriving and document all your request, because you just cant always trust those third party bookings. and its nice to familiarize yourself with the staff before meeting them in person again by phone or email. thats my suggestion to all travelers just felt bad for the party from milan. anyway thank you hyatt for another great experience and special mahalo(thank you in hawaiian) to Thomas, Puala, Lauren. hope you guys enjoyed the goodies from hawaii. also giving excellent for value because we used points and anniversary and with free breakfast I say the value was worth one hundred stars. oh we also got a room where we could see part of the empire state building very close just right around the corner I think we had room 1203 with two beds. elevators were always ok for us and wait time not long at all also quiet as room is in the corner. but pull your shades since it is also directly acoss another building. and if you are platinum you get goodies from there little snack bar they give you a card.
we liked our room 1203 dont know what the other rooms are like we could see empire state building
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.